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Opiniones sobre Harrah's Gulf Coast

4 out of 5
Harrah's Gulf Coast
280 Beach Boulevard, Biloxi, MS

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 505 de 1276 opiniones" "
Evaluación: 8 - Bueno. 288 de 1276 opiniones" "
Evaluación: 6 - Aceptable. 213 de 1276 opiniones" "
Evaluación: 4 - Mediocre. 130 de 1276 opiniones" "
Evaluación: 2 - Terrible. 140 de 1276 opiniones" "

7,8/10

Limpieza

8,0/10

Personal y atención

7,2/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rosalis

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de HGC el 23 abr. 2024
Dear Rosalis, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Hector

Se hospedó 1 noche en marzo de 2023
Respuesta de HGC el 13 abr. 2023
Dear Hector, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Nancylara

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención
Really dirty
Se hospedó 2 noches en noviembre de 2022
Respuesta de HGC el 29 nov. 2022
Dear Nancylara, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Bueno

Alexa

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
La pase muy bien, me encanto todo , fueron muy amables y serviciales
Se hospedó 1 noche en junio de 2022
Respuesta de HGC el 28 jun. 2022
Dear Alexa, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en junio de 2021
Respuesta de HGC el 15 jul. 2021
Dear Geust, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Ronald

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Outstanding best thing was you could send and receive text message for room service . They also had dinning room service
Se hospedó 2 noches en mayo de 2024
Respuesta de HGC el 6 may. 2024
Dear Ronald , Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Tabytha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely loved it
Se hospedó 1 noche en mayo de 2024
Respuesta de HGC el 6 may. 2024
Dear Tabytha, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Rachel

Viajó con su familia
Check in and bell service was beyond excellent!!
Se hospedó 1 noche en mayo de 2024
Respuesta de HGC el 6 may. 2024
Dear Rachel, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Tony

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Other than AC not cooling quick enough. Stay was great.
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 6 may. 2024
Dear Tony, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Eugenia, Tylertown

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and nice
Se hospedó 1 noche en mayo de 2024
Respuesta de HGC el 4 may. 2024
Dear Eugenia, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Bueno

Joshua

Le gustó: Limpieza, servicios
Rooms were clean and nice. Table games not so much
Se hospedó 1 noche en mayo de 2024
Respuesta de HGC el 4 may. 2024
Dear Joshua, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 Mediocre

Randall

Viajó con su pareja, Viajó con mascotas
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, personal y atención
We checked in on a monday and the dront desk wasnt friendly and ask for my service dogs papers, and my husband said Ok, but I have them in the car, and thought it was against the law to ask, then the other receptionist was oh nooo! Sorry she is new, then told her you should never ask! Ok , the room smelled weird, the carpet was filthy, and the beds were like a rock! No microwave but a fridge was there.after our paid 1 night We stayed the rest of the week on comps which I wont do again unless the carpets are clean and the room smells fresh and a pillow top is offered. My hips are still in pain we just checkes out friday. I dont remember it being this bad 4 years ago. I wont return until its renovated. One positive thing is the end of the week crew was nice and helpful. The first of the week are rude.
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 3 may. 2024
Dear Randall, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Sarahi

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved it & will be back for family vacations 💙
Se hospedó 3 noches en abril de 2024
Respuesta de HGC el 3 may. 2024
Dear Sarahi, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Talaris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved the property
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 30 abr. 2024
Dear Talaris, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Michael

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Property was clean and good location on the strip in Biloxi
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 29 abr. 2024
Dear Michael, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Cynthia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I didn't like that they have no microwave in the room. The view from the room was great!
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 29 abr. 2024
Dear Cynthia, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Anchalin

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Front desk lady when we checked in was very stuck up. I had to greet her instead of her greeting us in order to get her attention to check in. Imagine being a customer spending money but had to greet your worker. Hotel floor #9 smell like Marijuana. Casino were not well ventilated. Pool was small and undesirable. A lot can be improve on. Bed was comfortable, however.
Se hospedó 2 noches en abril de 2024
Respuesta de HGC el 29 abr. 2024
Dear Anchalin, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Christi

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I really enjoyed my stay and I want to thank everybody at the hotel
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 29 abr. 2024
Dear Christi, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Bueno

Terry

Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 30 abr. 2024
Dear Terry, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Aceptable

Allen

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location is good. But had to ask for towels and wash clothes when we checked in. And on our 2nd day they never cleaned our room while we were out all day. And had to ask for clean towels and wash clothes again that evening. Cleaning crew was definitely lacking. And had a daiquiri down stairs and it was horrible. The front desk staff was very good. Other than that it was good.
Se hospedó 2 noches en abril de 2024
Respuesta de HGC el 29 abr. 2024
Dear Allen, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Bueno

Susan, Covina

Viajó con mascotas
The hotel could use an upgrade and get rid of carpet in the hallways, rooms and casino for cleanliness purposes since the appearance of the carpet is old and worn. The restaurants are good and the pool is clean and inviting. Staff is very accommodating:
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 28 abr. 2024
Dear Susan, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Sarah

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de HGC el 28 abr. 2024
Dear Sarah, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Aceptable

B.

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed at this location on several occasions. I really like the convenience of self-parking and I really love the pool area. However, the ac unit in the rooms are horrible. It's really warm at night. That's the only downfall at this location. I will stay again and bring a fan. The skywalk to the beach is easy and convenient.
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 26 abr. 2024
Dear B, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Anil

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good property
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 22 abr. 2024
Dear Anil, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Tyler

Se hospedó 2 noches en abril de 2024
Respuesta de HGC el 23 abr. 2024
Dear Tyler, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Aceptable

William

Viajó con su pareja
Le gustó: Personal y atención, servicios
Windows we're not really clear. Not the cleanest rooms. The body wash was empty in our room. And the $20 room fee which should be part of the advertised price. Staffing was friendly and professional.
Se hospedó 3 noches en abril de 2024
Respuesta de HGC el 20 abr. 2024
Dear William, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Bueno

Todd

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 19 abr. 2024
Dear Todd, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Jazzalyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en marzo de 2024
Respuesta de HGC el 16 abr. 2024
Dear Jazzalyn, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Amelia, Corpus Christi

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Weird that my negative review has been made to be changed about 7 times now. This Harrah’s is awful, terrible customer service and the front desk doesn’t know what they’re doing. Never going back and I’d suggest avoiding using a third party to book there.
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 16 abr. 2024
Dear Amelia Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Keshawn, Philadelphia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was my first time staying at a hotel and the staff was really helpful and informative. My stay went well. Will book with them again.
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 12 abr. 2024
Dear Keshawn, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Aceptable

Aubrey

Le gustó: Personal y atención
The parking is difficult, no valet will not stay there again, however the staff is excellent
Se hospedó 3 noches en abril de 2024
Respuesta de HGC el 12 abr. 2024
Dear Aubrey, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Aceptable

Cheryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Room was nice and quiet. NO fridge or microwave.
Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 12 abr. 2024
Dear Cheryl , Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Bueno

erin

Viajó con su pareja
Le gustó: Limpieza
I really liked how its by the beach. the prices are nice for what you get.
Se hospedó 4 noches en marzo de 2024
Respuesta de HGC el 9 abr. 2024
Dear Erin, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Aceptable

Timothy

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
Charge $28 for 3pm check in. Daiquiri bar was out of many sizes and several advertised liquor. Hot tub jets mostly didn’t work. No available seating at pool bc each chair required a reservation even though unused. Good part-I did win big on first night in casino. Loved the all night Steak and Shake
Se hospedó 2 noches en abril de 2024
Respuesta de HGC el 8 abr. 2024
Dear Timothy, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Kenyon

Se hospedó 2 noches en abril de 2024
Respuesta de HGC el 29 abr. 2024
Dear Kenyon, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Chadley

Se hospedó 1 noche en abril de 2024
Respuesta de HGC el 28 abr. 2024
Dear Chadley, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Bueno

Karen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was ok. Could use some refreshing
Se hospedó 1 noche en marzo de 2024
Respuesta de HGC el 5 abr. 2024
Dear Karen, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Aceptable

yoo, Montgomery

Viajó con su pareja
Le gustó: Personal y atención
It was inconvenient because the water pressure in the sink was low.
Se hospedó 2 noches en marzo de 2024
Respuesta de HGC el 1 abr. 2024
Dear Yoo, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

4/10 Mediocre

Steven

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
Very disappointed in this place for the amount of money they charge. This place is in need of an update bad. Carpet pretty much everywhere needs to be replaced, very dirty looking. The room we were in definitely showed its age. My wife and I were traveling and stayed at two different Holliday Inn Express's two nights and one night in a Drury Inn. They were a third (or less) of the price and way nicer! They also offered free food and drinks included in the price. Since it was a last-minute decision, Harrah's was our only option to spend two nights in a Hotel Casino in the area, others were full. Gambling was just okay, never expect to walk away a winner anywhere we go to gamble. We were able to play for a little while before cutting our losses. I booked a room that showed an ocean view, ended up in a room that did not. We will not be going back there.
Se hospedó 2 noches en marzo de 2024
Respuesta de HGC el 31 mar. 2024
Dear Steven, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Nan

We love this resort/casino. We’ve stayed here 3 times while driving between Florida & Texas. Great half way point for a nice hotel & a little fun gambling.
Se hospedó 1 noche en marzo de 2024
Respuesta de HGC el 30 mar. 2024
Dear Nan, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Aceptable

Kiem

Se hospedó 1 noche en marzo de 2024
Respuesta de HGC el 30 mar. 2024
Dear Kiem, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Aceptable

KaToya

Se hospedó 2 noches en marzo de 2024
Respuesta de HGC el 29 mar. 2024
Dear KaToya, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Lilli

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de HGC el 29 mar. 2024
Dear Lilli, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Alicia

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Won’t be staying again
Se hospedó 2 noches en marzo de 2024
Respuesta de HGC el 26 mar. 2024
Dear Alicia, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Ricky

Viajó en grupo
No le gustó: Limpieza, estado de la propiedad e instalaciones
RESTAURANT WERE AWLFUL, NO BUFFETS. BAD SLOTS MACHINES. DIDN'T LIKETHE TYPE OF SLOTS. ALL THE OTHER CASINOS WERE BOOKED UP BUT NOT THIS ONE. NOW I KNOW WHY
Se hospedó 2 noches en marzo de 2024
Respuesta de HGC el 26 mar. 2024
Dear Ricky, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Laura, Jasper

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely loved our stay
Se hospedó 1 noche en marzo de 2024
Respuesta de HGC el 26 mar. 2024
Dear Laura Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 Mediocre

Riley

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
The water took at least 30-45 minutes to get hot (each time we wanted to shower). Water pressure was also horrible. A lot of softener in the water as well, couldn’t tell if you got off the soap off or not. Was in a very convenient spot tho and the Starbucks was amazing !
Se hospedó 3 noches en marzo de 2024
Respuesta de HGC el 26 mar. 2024
Dear Riley, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Tony

Se hospedó 2 noches en marzo de 2024
Respuesta de HGC el 14 abr. 2024
Dear Tony, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Aceptable

Don

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The casino is definitely gone downhill, especially because they remove the buffet which had the best fried chicken ever. The room was very clean and comfortable and nice and I only paid $57 for the night so I can’t really complain but they need to upgrade this place they want to get more money for the rooms.
Se hospedó 1 noche en marzo de 2024
Respuesta de HGC el 23 mar. 2024
Dear Don, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excelente

Juliet

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
I think the hotel room was a decent size, but the view, casino and property overall is in need of a major update.
Se hospedó 1 noche en marzo de 2024
Respuesta de HGC el 27 abr. 2024
Dear Juliet, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast