Exterior

Opiniones sobre The Quadrant Hotel & Suites

4 out of 5
The Quadrant Hotel & Suites
10 Waterloo Quadrant, Auckland

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 314 de 1002 opiniones" "
Evaluación: 8 - Bueno. 357 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 183 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 96 de 1002 opiniones" "
Evaluación: 2 - Terrible. 52 de 1002 opiniones" "

7,8/10

Limpieza

8,2/10

Personal y atención

7,6/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Me gustó la atencion y calidez de los empleados del hotel. El restaurant y el bar muy buenos. La habitacion amplia, con cocina y lavarropas y cama grande y comoda. La ubicacion del hotel EXCELENTE. Cerca de todo y en una bella zona muybtranquila. Ideal para pasear y descansar
Se hospedó 4 noches en mayo de 2019
Respuesta de General Manager el 28 may. 2019
Dear valued guest. Thank you for staying with us, we appreciated your wonderful feedback. We are glad the location of our hotel and rooms with stunning views of the harbour and domain delighted you. We look forward to welcoming you back at the hotel. Meanwhile, please feel free to let us know if we can be of assistance to look after any of your friends or family members travelling to Auckland in near future. Warm regards, General Manager

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Su ubicación centrica, baño excesivamente chico, comedor para desayunar escaso
Se hospedó 1 noche en marzo de 2019
Respuesta de General Manager el 27 mar. 2019
Dear valued guest. Thank you for staying with us, we appreciated your feedback. We are glad that our friendly team, the location of our hotel and rooms with stunning views of the harbour and domain delighted you. We take guest feedback very seriously and noted the concerns. We look forward to welcoming you back at the hotel and changing your experience in a larger room type. Warm regards, General Manager

8/10 Bueno

Maria cecilia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en junio de 2018
Respuesta de FOM el 13 jul. 2018
Dear Maria, Thank you very much for taking time to post your valuable feedback. At The Quadrant Hotel & Suites, we offer variety of accommodation options ranging from the basic Studio apartments with standard amenities to One bedroom suites, two bedrooms suites and the Penthouse apartment with all the luxuries to make your stay relaxing and enjoyable. We are looking forward to welcoming you back at The Quadrant and hope we can enhance your experience during your next visit to Auckland Thanks & Regards, Front Office Manager

8/10 Bueno

Giovanna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Calidad del servicio
La ubicación es muy buena y el servicio excelente... el personal del hotel muy amable... muy rico el desayuno.
Se hospedó 1 noche en mayo de 2018
Respuesta de FOM el 13 jul. 2018
Dear Giovanna, • Sincere thank you for your valuable feedback, it was much appreciated. Our staff is highly rated on Trip Advisor and many other websites for their friendly and pleasant approach towards guests. We look forward to welcoming you soon and offer you a yet another delightful experience. Thanks & Regards Front Office Manager

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, comodidad de la habitación
Hotel céntrico con alguna deficiencia
El hotel está muy bien situado, las habitaciones limpias y amplias tenía incluso lavadora. El personal amabilísimo té proporciona todo lo que necesitas. El único inconveniente el cuarto de baño es muy insuficiente y pequeño, aún así se puede recomendar
Se hospedó 2 noches en febrero de 2018

8/10 Bueno

Oscar

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and affordable
Se hospedó 4 noches en abril de 2024
Respuesta de Team Quadrant el 2 may. 2024
Dear Oscar,Thank you for your feedback.

10/10 Excelente

Kim

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very convenient for our, just a 8min walk to Spark Arena. Would highly recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de Team Quadrant el 29 abr. 2024
Dear Kim, Thank you so much for your feedback, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort are very important for us, we are looking forward in welcoming you back again.

2/10 Terrible

Mike

No le gustó: Limpieza
Se hospedó 2 noches en abril de 2024
Respuesta de Team Quadrant el 29 abr. 2024
Dear Mike, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

6/10 Aceptable

Rebecca

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Location was good. Very disappointed that the Deluxe Queen room was not what was shown on photo advertised
Se hospedó 1 noche en abril de 2024
Respuesta de Team Quadrant el 25 abr. 2024
Dear Rebacca, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

6/10 Aceptable

Todd

Bathroom was dirty and they didn’t service our room correctly.
Se hospedó 2 noches en abril de 2024
Respuesta de Team Quadrant el 16 abr. 2024
Dear Todd, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. My deepest apologies for any inconvenience we have caused you. Looking forward to welcoming you again.

6/10 Aceptable

Diane

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Excellent location. Good quality/price. Lazy wifi. Elevators are slow and in no sufficient number for the number of rooms, especially at bkfst time.
Se hospedó 2 noches en abril de 2024
Respuesta de Team Quadrant el 11 abr. 2024
Thank you for your feedback and sorry for the inconvenience caused.

10/10 Excelente

Shandy

Se hospedó 1 noche en abril de 2024
Respuesta de Team Quadrant el 11 abr. 2024
Thank you for your rating.

8/10 Bueno

Patrick

Se hospedó 2 noches en marzo de 2024
Respuesta de Team Quadrant el 27 mar. 2024
Thank you for your feedback.

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A good studio.
Se hospedó 2 noches en marzo de 2024
Respuesta de Team Quadrant el 25 mar. 2024
Thank you your feedback.

2/10 Terrible

Barny

Se hospedó 1 noche en marzo de 2024
Respuesta de Team Quadrant el 11 abr. 2024
Dear Guest, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

6/10 Aceptable

joaquin

Le gustó: Servicios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My room was cleaned only once. They tried to cleanse it around 7 o 8: pm just when I was ready to go to sleep. There was always a line of 20 plus to take the elevators
Se hospedó 5 noches en marzo de 2024
Respuesta de T el 17 mar. 2024
Dear Joaquin,Thank you for your feedback. We apologize that certain aspects of your stay were not up to standard and we have passed on your comments to the relevant Departments. We hope to welcome you again in the near future.

10/10 Excelente

Vicki

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our stay was excellent
Se hospedó 2 noches en marzo de 2024
Respuesta de Team Quadrant el 17 mar. 2024
Thank you for your feedback.

8/10 Bueno

Jess

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Quadrant el 17 mar. 2024
Thank you for your feedback.

2/10 Terrible

valerija

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff not helpful when asked for assistance with baggage, room was old and inconveniently configured. Appeared to be uncleaned for a while. Dining table legs all scratched and top peeling with oddly matched chairs. Couch had stains on it and ripped. Bathroom very small with bad lighting. Beds uncomfortable. No milk in the fridge. A long wait for the lifts. Balcony? What balcony! Would not recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Quadrant el 17 mar. 2024
Dear Guest, Thank you for your feedback. We apologize that certain aspects of your stay were not up to standard and we have passed on your comments to the relevant Departments. We hope to welcome you again in the near future.

10/10 Excelente

Rondel

Se hospedó 1 noche en marzo de 2024
Respuesta de Team Quadrant el 1 abr. 2024
Thank you for your feedback.

6/10 Aceptable

Rinn

Viajó con su pareja
Le gustó: Personal y atención
Great location for walking to Spark Arena, Commercial Bay, Queen Street, etc. Friendly staff. Elevators were busy, slow and on the small side. Sometimes only one was working. The room was clean but very tired furnishings and decor, That being said, it was everything we needed for a two night stay in the city. Staff were friendly, valet parking was well priced and convenient, and the bed was very comfortable. The location was worth the price.
Se hospedó 2 noches en marzo de 2024
Respuesta de Team Quadrant el 3 mar. 2024
Dear Rinn, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

8/10 Bueno

Coreena

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A really cool and convenient little apartment. Had everything we needed including a washer/dryer. Bedroom and living area decent sized but bathroom very small and compact. Still manageable. Doing maintenance on the lift so there would often be a wait to use it. Charged $35 for parking (which I knew about), except our car was parked opposite the driveway about 20m to the side of the hotel, not undercover, and when we checked out they just gave us the keys to get ourselves so not really sure what we paid for. Other than that, enjoyed the stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de Team Quadrant el 3 mar. 2024
Dear Coreena, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

8/10 Bueno

Martin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en febrero de 2024
Respuesta de Team Quadrant el 3 mar. 2024
Thank you for your feedback

10/10 Excelente

Jan

Se hospedó 1 noche en febrero de 2024
Respuesta de Team Quadrant el 20 mar. 2024
Thank you for the feedback

8/10 Bueno

Vincent

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Le personnel à la réception est toujours à l'écoute et il fait tout pour arranger les choses. Mais il ne faut pas hésiter à répéter souvent quand on a besoin de quelque chose dans la chambre. La chambre, les équipements, l'emplacement : rien à dire, c'est un bon rapport qualité/prix.
Se hospedó 6 noches en enero de 2024
Respuesta de Team Quadrant el 6 feb. 2024
Dear Vincent, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. We look forward to welcoming you back again.

8/10 Bueno

Levina - Deborah

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great except the dodgy elevator that would work sometimes or not work and lock you in and turn out the lights. No reply when pushed the alarm button. They are in the process of upgrading them.
Se hospedó 2 noches en enero de 2024
Respuesta de Team Quadrant el 6 feb. 2024
Dear Levina, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you.

8/10 Bueno

Ngareta

Se hospedó 1 noche en enero de 2024
Respuesta de Team Quadrant el 20 mar. 2024
Thank you for the feedback

10/10 Excelente

Sarah

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was perfect for my needs. Easy check-in and valet parking was well worth it.
Se hospedó 1 noche en enero de 2024
Respuesta de Team Quadrant el 6 feb. 2024
Dear Sarah, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

6/10 Aceptable

Matthew

Viajó en grupo
Se hospedó 1 noche en enero de 2024
Respuesta de Team Quadrant el 6 feb. 2024
Thank you for your feedback..

10/10 Excelente

Barbara

Le gustó: Estado de la propiedad e instalaciones
Good hotel stay
Se hospedó 3 noches en enero de 2024
Respuesta de Team Quadrant el 22 ene. 2024
Thank you for your feedback.

10/10 Excelente

Alvin

Se hospedó 1 noche en enero de 2024
Respuesta de Team Quadrant el 22 ene. 2024
Thank you for your feedback.

8/10 Bueno

Maggi

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Team Quadrant el 21 dic. 2023
Thank You

6/10 Aceptable

vanessa

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
Check in didn’t feel welcoming or friendly
Se hospedó 2 noches en diciembre de 2023
Respuesta de Team Quadrant el 18 dic. 2023
Dear Vanessa, Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here is committed to providing high-quality customer service to all of our guests. My deepest apologies for any inconvenience we have caused you. Looking forward to welcoming you again

10/10 Excelente

Ruppal Walia

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very centrally located. Facing a park.Queens street is , skywalk and harbour just a short walk away. Staff is polite and helpful. Room was good
Se hospedó 1 noche en diciembre de 2023
Respuesta de Team Quadrant el 13 dic. 2023
Dear Guest, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

8/10 Bueno

Charles

Le gustó: Personal y atención
Pretty solid 3 star property. We liked the location, you're up on a hill but very close to the harbor and downtown. Few options at the bottom of the hill and they are much more expensive.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Team Quadrant el 13 dic. 2023
Dear Charles,Thank you so much for your feedback, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites.

10/10 Excelente

Barbara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What a surprise to get a room upgrade. Lovely view. We enjoy staying in this hotel. The restaurant offerings are average but in all the hotel is unpretentious and comfortable.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Team Quadrant el 13 dic. 2023
Dear Barbara, We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

2/10 Terrible

Ryoko

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
設備が故障している。
Respuesta de Team Quadrant el 15 ene. 2024
Dear Guest, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you.My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

6/10 Aceptable

Amanda

Viajó con su familia
Le gustó: Limpieza, personal y atención
This property is next to the Pullman (which is easier to see from the road). Front desk and foyer is clean and staff were pleasant. There were some renovations going on so some noise and visually not nice towards the back of the property where the elevator was. The walk to the city centre is mostly down hill but the walk back is up. Apartment size was very deceptive. The two bedroom I booked was more like a small one bedroom with an open loungeroom that could be closed off with two corner doors. The bathroom and toilet area was very snug at about 1.5m x 2.5m (maybe 3). I had three teens with me so it felt very small. There was lots of tea and coffee but no milk. There was something gross wiped on the wall that I used a wipe to get off. Parking was valet only @$35 NZD. Because I booked through Wotif and gave cash for the parking they couldn't give me a receipt so I asked them for a hand written one. We only had one night here so didn't mind it.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Team Quadrant el 5 dic. 2023
Dear Amanda,Thank you for your feedback. We apologize that certain aspects of your stay were not up to standard and we have passed on your comments to the relevant Departments. We hope to welcome you again in the near future.

6/10 Aceptable

Sue

Le gustó: Personal y atención, servicios
There was pubic hair in the bathroom floor, the shower head could not stay up properly and could not adjust the water temperature. But was nice and close to sky tower. And staff was very nice.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Team Quadrant el 5 dic. 2023
Dear Sue,Thank you for your feedback. We apologize that certain aspects of your stay were not up to standard and we have passed on your comments to the relevant Departments. We hope to welcome you again in the near future

8/10 Bueno

Michael

Viajó en grupo
Le gustó: Servicios, estado de la propiedad e instalaciones
👍
Se hospedó 1 noche en noviembre de 2023
Respuesta de Team Quadrant el 5 dic. 2023
Thank you ...

6/10 Aceptable

Jacqui

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
The Quadrant is old, tired and worn. This is very obvious once you get into your room. Handy location but the feel is like it’s been let go.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Team Quadrant el 28 nov. 2023
Dear Jacqui, Thanks for your feedback. Sad to see that you felt the room looked little run down. We are progressively refurbishing the hotel with new beds, new lights and lamps with international plugs and adaptors with USB ports, LED lights, new carpets, new stone Kitchen benchtop and splashback and refresher of paint. Looking forward to welcome you again.

6/10 Aceptable

kathryn

I really enjoyed the Spa and the Room was fine for me, but the shower space is quite small, also very limited crockery and utensils. In addition, not having the Restaurant/Bar/Spa open through the lunchtime period was slightly inconvenient. Overall a good stay for the price.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Team Quadrant el 23 nov. 2023
Dear Kathryn, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

2/10 Terrible

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Stay away at all cost
This place makes some motels look like a luxury hotel. The room and the bathroom are very small and not up to 4-star hotel standards. An average size person can barely move around in the bathroom. This hotel desperately needs renovation. The “dining room” furniture is chipped. Walls have dirt on them. The fabric on the dining chairs is ripped in some places. The carpet is old and smelly. The entire room smells moldy.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Team Quadrant el 19 nov. 2023
Dear Guest, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

10/10 Excelente

Kirsty

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. Room was clean and gorgeous. Easy valet parking and reasonable price. Enjoyed the 11am checkout. Would definitely book again
Se hospedó 1 noche en noviembre de 2023
Respuesta de Team Quadrant el 16 nov. 2023
Dear Kirsty, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

6/10 Aceptable

Jan

Viajó en grupo
Very convenient location, but the condition of the facilities was quite poor ie threadbare carpet in places, very large dining table used all the space in the sitting area with just 3 plastic chairs. One small sofa, no mirrors in bedroom, tiny bathroom, no seperate toilet for maximum 4 people.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Team Quadrant el 15 nov. 2023
Dear Jan, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again

10/10 Excelente

Kaye

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed for one night. Comfortable bed, good size room, adequate facilities to eat in if you wanted to. Convenient location to city Centre. The staff at the front desk were very efficient.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Team Quadrant el 5 nov. 2023
Dear Kaye, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

4/10 Mediocre

Jack

No le gustó: Limpieza
I had an aged/outdated room, not clean. And I didn't feel that my feedback has been taken seriously. As a gold member I expected better from Qadrant and Expedia.
Se hospedó 2 noches en octubre de 2023
Respuesta de Team Quadrant el 28 oct. 2023
Dear Jack, thank you for your feedback. And our sincere apologies that certain aspects of your stay were not up to the standard. We have cascaded your comments to the relevant Departments.

10/10 Excelente

HSINTZU

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
離市中心近,但是房間隔音不太好。 整體上是可以的
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager el 26 oct. 2023
Awesome to see you enjoyed your stay

8/10 Bueno

Michurlinn Kalei

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en octubre de 2023
Respuesta de Team Quadrant el 22 oct. 2023
Dear Michurlinn, we appreciated your feedback. We're looking forward in welcoming you again.

10/10 Excelente

Janica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Team Quadrant el 22 oct. 2023
Dear Janica, we sincerely appreciated your feedback. We're glad that you've enjoyed your stay with us. We're looking forward to welcoming you again.