Una piscina techada

Opiniones sobre Grand Hotel Amrâth Amsterdam

5 out of 5
Grand Hotel Amrâth Amsterdam
Prins Hendrikkade 108, Amsterdam

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 502 de 1005 opiniones" "
Evaluación: 8 - Bueno. 261 de 1005 opiniones" "
Evaluación: 6 - Aceptable. 114 de 1005 opiniones" "
Evaluación: 4 - Mediocre. 78 de 1005 opiniones" "
Evaluación: 2 - Terrible. 50 de 1005 opiniones" "

8,6/10

Limpieza

8,4/10

Personal y atención

8,4/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

paul mbarek

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Ana

Viajó con su familia
Le gustó: Limpieza, personal y atención
No funciona adecuadamente el aire acondicionado
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Leticia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Me sorprendieron gratamente, cama muy cómoda, limpieza muy bien, excelente servicio con todas las comodidades tv snack bebidas , Gracias , volveremos a hospedarnos
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Matias

Se hospedó 2 noches en junio de 2022

10/10 Excelente

Sonia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en noviembre de 2021
Respuesta de Jesper Lauersen el 24 nov. 2021
Dear Sonia, Thank you for your 10/10 rating. It is great to hear that your experience met the high-standards which we strive to achieve and hope to see you again in the nearby futue. Kind regards, Jesper Lauersen General Manager

8/10 Bueno

Antonio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recomendable por situación
Hotel muy bien situado para recorrer el centro de Amsterdam andando. El radiador de la habitación hacía un poco de ruido con el agua pero desconectandolo estaba todo bien
Habitación 405
Se hospedó 4 noches en octubre de 2021
Respuesta de Grand Hotel Amrâth Amsterdam el 9 nov. 2021
Dear Antonio, It is always appreciated to hear feedback about our guests’ stay at the Grand Hotel Amrâth Amsterdam and thank you for taking the time and effort to share your experience. We hope that you will choose to stay with us again when next visiting Amsterdam and shall look very forward to seeing you again. Kind regards, Jesper Lauersen General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en noviembre de 2019
Respuesta de Marcel Bosman, General Manager el 2 dic. 2019
Dear esteemed guest, Thank you for your five star rating! We are delighted to hear that you enjoyed your stay with us and we hope to be able to welcome you back soon! With kind regards, Marcel Bosman General Manager

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en septiembre de 2019
Respuesta de Marcel Bosman, General Manager el 21 sept. 2019
Dear esteemed guest, Thank you for your rating! We hope that you enjoyed your stay with us and we hope to be able to welcome you back soon! With kind regards, Marcel Bosman General Manager

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente opción!!!, las habitaciones estan muy ampliasy muy bonitas, tiene área de spa con vapor, sauna y alberca, después de caminar por la ciudad el spa te ayuda a relajarte, Esta muy cerca de la estación central y puedes caminar la ciudad desde ahí fácilmente, sin duda regresaré y te lo recomiendo muchísimo!!! Recibes más de lo que esperas.
Se hospedó 4 noches en agosto de 2019
Respuesta de Marcel Bosman, General Manager el 6 sept. 2019
Dear esteemed guest, We are thrilled to hear that you enjoyed your stay with us. Thank you for your positive comments on our clean and spacious rooms and central location. I am also pleased that you were able to make good use of the Spa Wellness facilties. We look forward to welcome you back soon! With kind regards, Marcel Bosman General Manager

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención
Hotel en viejo edificio, tuvimos que cambiar de habitación, el cancel del baño casi me cae encinos. no tiene aire acondicionado y la habitación era un sauna. El baño olía mal.
Se hospedó 2 noches en agosto de 2019
Respuesta de Marcel Bosman, General Manager el 5 sept. 2019
Dear esteemed guest, We appreciate your valuable input on this site. Regarding your comment about the design of our hotel, I would like to inform you that the building in which our hotel is located used to be the office of six different shipping companies, and was built in the early 20th century in the architectural style of the ‘Amsterdam School’ Although we are very proud of the unique and historical design of out building, we understand it is not for everyone. Because our hotel is located in a monumental building we are also unfortunately not allowed by the government to make great evasive changes such as installing a central airconditioning system. What we do have is a climate control system which circulates and refreshes the air but does not cool it. In the case that our guests experience discomfort because of the temperature in their room, we offer standing fans upon request. We hope that you will consider giving us a second chance to redeem ourselves from this experience and prove that we are able to provide our guests with the 5 star experience that so many have grown fond of throughout the years. With kind regards, Marcel Bosman General Manager

10/10 Excelente

Alfonso

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Alfonso

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El hotel tiene una muy buena ubicacion. Pero es muy antiguo y en las habitaciones no funcionaba correctamente el aire acondicionado y nos explicaron que por la antiguedad del edificio no podian modificarlo. Nos ofrecieron ventiladores y los aceptamos pero nunca los llevaron a la habitacion. En el desayuno buffett tenian muy poco personal y no atendian las mesas y los alimentos y bebidas que se agotaban.
Se hospedó 4 noches en julio de 2019

2/10 Terrible

Sergio

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel mugroso el aseo no es el adecuado y me robaron en la cuenta se los voy enviar
Se hospedó 1 noche en julio de 2019

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Hotel muy sucio ubo un día que ni siquiera habían echo la habitación Terrible
Se hospedó 2 noches en julio de 2019

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención
En verdad, esperaba otra cosa. En primera, nadie te recibe, parece que no hay personal, no todos son amables, enojados o no, es un trabajo y deben cuidarlo, tampoco te atienden, solicité baharan mis maletas y dijeron que si, nunca llegaron. En fiin, no lo recomiendo.
Se hospedó 1 noche en julio de 2019
Respuesta de Marcel Bosman, General Manager el 19 jul. 2019
Dear esteemed guest, I regret to hear that your stay with us did not meet your expectations. I agree with you that first impressions are crucial and none of our staff members welcoming you is very disappointing and not in line with our service standard. Here at the Grand Hotel Amrath Amsterdam we pride ourselves on our good service which have caused many of our guests to return, yet it is apparent that we did not achieve this in your particular situation. For this, we sincerely apologize! We hope that you will consider giving us a second chance to redeem ourselves from this experience and prove that we are able to provide our guests with the 5 star experience that so many have grown fond of throughout the years. With kind regards, Marcel Bosman General Manager

10/10 Excelente

Ashley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2019
Respuesta de Marcel Bosman, General Manager el 15 may. 2019
Dear Ashley, Thank you for your 5 star rating! I am happy that you enjoyed your stay with us and we hope to be able to welcome you back soon! With kind regards, Marcel Bosman General Manager

10/10 Excelente

Odette

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Prachtig authentiek interieur en zeer grote kamers
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations el 25 abr. 2024
Beste Odette,Hartelijk dank voor uw review.Wat geweldig om te horen dat u ons authentieke interieur waardeert en genoten heeft van onze ruime kamers! We streven ernaar om een unieke en comfortabele ervaring te bieden aan al onze gasten. Dank u voor uw vriendelijke woorden en we hopen u in de toekomst weer te mogen verwelkomen voor een even plezierig verblijf.Met vriendelijke groet,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

Anastasia

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Loved it and will be back
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations el 22 abr. 2024
Dear Anastasia,We highly appreciate your feedback and the 5-star rating!We are delighted to hear that you had a great stay with us and that you will visit us again in the future.We cannot wait to welcome you back soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

6/10 Aceptable

Rachel, Miami

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
We were in a room that was way too hot and no way to cool it down. They opened the old windows but with heavy curtains no air came in. I'd curtains were open- it was bright light and incoming views from other rooms. The hotel is a maze and I'm seriously glad there wasn't a fire- would have never gotten out.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations el 15 abr. 2024
Dear Rachel,Thank you for sharing your feedback with us.We regret to hear that some aspects of your stay did not meet your expectations.We are sorry that your room was hot. Our staff are always glad to provide extra fans in order to fix the temperature and ensure you have a pleasant stay.Your comfort is our top priority!Once again, thank you for your feedback and we are looking forward to seeing you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 Bueno

Esther

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
loved the old building and charm it had many really good employee's Mabinci really stood out in the restaurant and how great she was with my 4y old. there were some cleanliness issues with the tub and electrical problems with the curtains. If you want to charge your phone or run a sound machine you cannot just unplug your room it takes all electricity off.
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations el 15 abr. 2024
Dear Esther,We would like to thank you for the time you have taken to share your experience with us and others on Expedia.It is wonderful to learn that you have enjoyed your stay with us and that Mabinci has provided you with the right service. We will ensure to share your comment with her. However, we apologize for the inconvenience regarding the cleanliness and electrical issues in your room. Please rest assured that your feedback will be forwarded to both our Technical and Housekeeping departments.Thank you again for sharing your feedback and we really hope to welcome you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

julie, Lacombe

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful stately rooms!
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Relations el 15 abr. 2024
Dear Julie,We highly appreciate your review and 5-star rating!We are extremely glad to hear that you have enjoyed your stay with us.We cannot wait to welcome you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

audrey, San jose

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations el 26 abr. 2024
Dear Audrey,Thank you for your 5-star rating!We are truly glad to know that your stay was everything you hoped it would be.We are looking forward to welcoming you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

6/10 Aceptable

Kaija

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Jammer dat er op zaterdagavond geen mogelijkheid was om nog een drankje te doen. Dat er afgebakken broodjes waren bij het ontbijt.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations el 1 abr. 2024
Beste Kaija,Hartelijk dank dat u de tijd heeft genomen om uw ervaringen bij het Grand Hotel Amrâth Amsterdam met ons te delen.Wij vinden het vervelend om te lezen dat uw verblijf niet geheel naar verwachting is verlopen en willen daarvoor onze welgemeende excuses aanbieden.Wij zullen uw waardevolle feedback delen met het F&B team, om dit in de toekomst te voorkomen en uw toekomstige verblijven bij ons te verbeteren.Wij hopen de eer te hebben u weer in ons hotel te mogen verwelkomen.Met vriendelijke groet,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

Samuela, Wolverhampton

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed my stay here. I was solo travelling and felt so safe. And they were so kind and service was absolute amazing. Coming to this hotel when I come to Amsterdam again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations el 1 abr. 2024
Dear Samuela,Thank you for the time you have taken to leave this wonderful feedback and 5-star rating!How amazing to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations.We are thrilled to read that you felt safe and that you received the best service.Thank you once again for your feedback and high score! We are grateful for your kind words. Looking forward to your next experience. Hopefully, we’ll impress you once again.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

Natalia

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Relations el 29 mar. 2024
Dear Natalia,Thank you for your 5-star rating!It is wonderful to read that you had a great and pleasant stay at our hotel.We look forward to welcoming you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

Shabnam

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property with original structure. Near to the station. Further away from main shopping area but a nice walk. Room was available early which was great.
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations el 29 mar. 2024
Dear Shabnam,Thank you for taking the time to share your experience with us.We are thrilled to learn your stay was everything you hoped it would be.It is great to know that our hotel has accommodated your needs.We appreciate your wonderful review and 5-star rating!Our entire team is looking forward to welcoming you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 Bueno

Alissa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Sehr freundliches Personal, super Lage direkt am Hauptbahnhof und in der Innenstadt. Guter Spabereich. Essen sehr teuer. Wir hatten ein Zimmer direkt neben dem Aufzug, was sehr laute Geräusche gemacht hat, auch nachts. Sonst alles super und empfehlenswert
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations el 25 mar. 2024
Dear Alissa,Thank you for the time you have taken to share your experience with us.We are delighted to learn that you enjoyed your stay and that our staff have served you well.Wonderful to read that our wellness was up to your expectations.However, we apologize for the inconvenience regarding the room. We are sorry to know that you did not feel comfortable.Kindly know that our staff are always glad to assist you with a room move in case it was noisy as your comfort is our top priority.Thank you again for your feedback and we look forward to welcoming you again in our beautiful city.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

Emily, HIALEAH

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
This hotel has a lot to offer for anyone traveling to Amsterdam and wanting to stay in the heart of city center. The building itself stands out from the others as it is quite beautifully historic and has a renaissance type architecture. My favorite detail about this hotel is that the hotel is walking distance to central station where you’re easily able to take public transportation like the train, metro, or tram to different parts of the city. The hotel staff is very friendly and accommodating. Anytime I had any questions or concerns they were quickly addressed and resolved. The front desk staff, the bellboy that helped carry my luggage to my room, and the restaurant staff, were all very welcoming and willing to make sure my stay was as comfortable as possible which was greatly appreciated. Due to my amazing experience at this hotel I highly recommend anyone to stay here at the Grand Hotel Amrâth, and I will definitely be booking again in the near future.
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Relations el 22 mar. 2024
Dear Emily,Thank you for taking the time to leave a wonderful feedback and 5-star rating!Your words have brightened our day! Our hotel's goal is to provide comfortable accommodations and excellent guest experience. We are delighted to learn that this commitment was reflected in your stay. Thank you for your kind ratings of our staff service, it is of utmost importance to all team members to deliver best-in-class service and for our beloved guests. Your kind words will be shared with our entire team.We appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. At Grand Hotel Amrâth Amsterdam, we believe that our guests deserve the best service, and we’re committed to delivering just that.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

Clara

Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
Excellent staff. Great and big rooms. Very comfortable
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Relations el 18 mar. 2024
Dear Clara,Thank you very much for leaving a wonderful feedback regarding your experience.Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent guest experience. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit.Furthermore, we are delighted to learn that our staff have provided your with the right service.We are looking forward to welcoming you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

Mark

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations el 1 abr. 2024
Dear Mark,Thank you for your 5-star rating!We are thrilled to hear that your stay was everything you hoped it would be.We are looking forward to welcoming you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

Catherine

Le gustó: Estado de la propiedad e instalaciones
Very pleasant stay, lovely spacious room and friendly staff :)
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations el 11 mar. 2024
Dear Catherine,Thank you for sharing your valuable feedback with us.Wonderful to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations. We will ensure to share your valuable feedback with our entire hotel team.We truly look forward to welcoming you back to our hotel whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

Michael, Brighton

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed three nights at the Amrath hotel and I can honestly say no complaints - enjoyed a couple of glasses of wine with some snacks - room was very adequate in terms of size especially the king size bed - the only slight criticism was the shower over the bath as managed to make the floor a little wet! Had great time though and all staff very pleasant and helpful
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Relations el 6 mar. 2024
Dear Michael,We would like to thank you for taking the time to share your experience with us.Your review means a lot to us because we work hard to give each of our guests the greatest possible experience. We are so pleased to learn that your stay has met your expectations and that our staff provided you with the right service.However, you valuable feedback regarding the shower will be forwarded to our Technical team.Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.We can’t wait to exceed your expectations every time you choose us.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 Bueno

Bethany

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel inside and out. Staff are incredible friendly and helpful. There was lots of little treats we didn’t know about, mini chocolates delivered to the room every evening, mini fridge, waffles etc. Spa was incredible.
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Relations el 1 mar. 2024
Dear Bethany,Thank you for sharing your experience at our hotel with us.Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We’ll do an even better job next time and earn those five stars.We value your feedback and look forward to welcoming you again.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

Franklin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 9 noches en febrero de 2024
Respuesta de Guest Relations el 29 feb. 2024
Dear Franklin,Thank you for your 5-star rating!It is wonderful to read that you had a great stay at our hotel.Hopefully we will welcome you again in the future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excelente

Alexandre

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations el 26 feb. 2024
Dear Alexandre,Thank you for taking your time to review and rate Grand Hotel Amrâth Amsterdam. Your review and rating is a beautiful testimony for our hotel and the staff therefore we truly thank you.We are glad to know that you enjoyed your stay with us.We hope to welcome again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

10/10 Excelente

paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Relations el 26 feb. 2024
Dear Paul,Thank you for staying and rating Grand Hotel Amrâth Amsterdam.Our aim is to provide our guests with a memorable stay, and we are delighted to read that we have succeeded.We look forward to welcoming you again in the near future.With kind regards,Guest Relations Officer.

10/10 Excelente

Hodon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel in a great location. Loved my weekend getaway
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations el 19 feb. 2024
Dear Hodon,Thank you for sharing your experience at Grand Hotel Amrâth Amsterdam with us. We appreciate your 5-star rating!Wonderful to read that you have enjoyed your stay with us and we were able to meet your expectations, this is what we strive for and are delighted to see that we managed. We truly look forward to welcoming you whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

4/10 Mediocre

Janet

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Great and very helpful front desk personnel, and bellhops. The "automatic" curtains in my room opened by themselves three times overnight, waking me up! As well, the steam room was shut down...disappointing, as the "spa" area was a main reason for booking here.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations el 16 feb. 2024
Dear Janet,We highly appreciate you taking the time to share your experience at Grand Hotel Amrâth Amsterdam.How unfortunate to read that some aspects of your stay were not up to your expectations.We apologize for the fact that our steam room was out of use due to maintenance. We also apologize regarding the curtains as this might happened due to mixed signals. We will ensure to discuss your feedback with our Technical team.On the other hand, we are glad to read that our staff have provided you with the right service.We truly hope to welcome you again in the future and guarantee you a great stay.With kind regards,Guest Relations Officer.

10/10 Excelente

Benjamin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is close to Amsterdam Centraal. A strong art-deco interior design, mostly well presented with a few places where ageing is showing, as well as a long walk to our room, and a noisy lift/elevator waking us in the night. Housekeeping did not replenish towels/bathrobes in line with the hotel policy which was disappointing. The staff are wonderful and very helpful. The spa area is really nice especially after a day on a busy city break. The hotel is a short walk from the main city centre and very convenient. I totally recommend this hotel.
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Relations el 19 feb. 2024
Dear Benjamin,Thank you for choosing Grand Hotel Amrâth Amsterdam. We highly appreciate you taking the time to give us your valuable feedback.It is incredibly wonderful to read that you enjoyed your stay with us and that the location was convenient.It is also great to know that our staff have provided you with the right service and that our hotel has accommodated your needs.However, we apologize for the inconvenience regarding the noise and towels replenishment. Your comfort and satisfaction are our top priority. Please rest assured that we will share your valuable feedback with our team to make sure this does not happen in the future. Thank you again for your 5-star rating and positive feedback.We can’t wait to welcome you back for another outstanding experience. At Grand Hotel Amrâth Amsterdam, we believe that our guests deserve the best service, and we’re committed to delivering just that.With kind regards,Guest Relations Officer.

10/10 Excelente

Joseph

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Relations el 14 feb. 2024
Dear Joseph,We truly appreciate you rating Grand Hotel Amrâth Amsterdam.We are delighted to read that you had a great stay at our hotel.We truly hope to welcome you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

10/10 Excelente

Annalee

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I couldn’t say anything bad about this hotel! Booked it for my boyfriend’s birthday on arrival we were greeted by the Guest relations officer who showed us around and took us straight to our room, where ballon’s and chocolates had been put in the room. The drinks were complementary. All staff were friendly and the service was extremely exceptional. The spa and wellness facilities were great. I would recommend this hotel you definitely get what you pay for and I’ll be returning. The hotel is situated in a great place not even a 10min walk from the train station.
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations el 12 feb. 2024
Dear Annalee,We would like to thank you for taking the time to leave this wonderful feedback regarding your stay at Grand Hotel Amrâth Amsterdam.We are extremely delighted to read that you had a great stay at our hotel. Thank you for your kind ratings of our staff service, it is of utmost importance to all team members to deliver best-in-class service and quality accommodation for our beloved guests. we are glad to know that our hotel has accommodated your needs.Once again, we appreciate your feedback. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.It was a pleasure welcoming you as our guest and we look forward to do so again in the nearby future. With kind regards,Guest Relations Officer.

8/10 Bueno

Wil

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations el 5 feb. 2024
Dear Wil,We highly appreciate your positive rating!We are glad that you had a great time staying at the Grand Hotel Amrâth Amsterdam.We look forward to serving you again soon.With kind regards,Guest Relations Officer.

8/10 Bueno

Shan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good stay only thing I’ll say is there’s a £150 deposit that I had no clue of and it has to be paid on card
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations el 5 feb. 2024
Dear Shan,Thank you for sharing your experience at Grand Hotel Amrâth Amsterdam.We are glad to read that you enjoyed your stay at our hotel.However, we apologize for the fact that you were not aware of the deposit which we take upon arrival. We are sorry if this caused any inconvenience. Thank you again for your feedback and we hope to welcome you again in the future.With kind regards,Guest Relations Officer.

8/10 Bueno

Marissa, Hewitt

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel is right across from Central Station, it's a great location
Se hospedó 4 noches en enero de 2024
Respuesta de Guest Relations el 1 feb. 2024
Dear Marissa,Thank you for sharing you experience at Grand Hotel Amrâth Amsterdam with us.We are truly glad to read that you enjoyed your stay at our hotel and that the location was convenient to you.We appreciate you choosing our hotel, and we look forward to welcoming you again.With kind regards,Guest Relations Officer.

6/10 Aceptable

Nicholas

Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations el 25 mar. 2024
Dear Nicholas,Thank you for rating our property!We apologize that some aspects of your stay did not match your expectations. Please let us know if there is anything we can do to make the next experience even better so you can have an unforgettable experience. We look forward to seeing you soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 Bueno

HANY

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Nice hotel
An interesting hotel, good location as it is reasonably central but far away enough from any noisy areas. Quirky rooms but definitely needs some areas updating as a bit worn out . All in all comfy and cenral but slightly tired
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations el 29 ene. 2024
Dear Hany,Thank you for sharing your experience at Grand Hotel Amrâth Amsterdam.We are pleased to read that you had a pleasant and comfortable stay at our hotel.We appreciate your valuable feedback, as it will help us make changes for the better.We hope to welcome you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

10/10 Excelente

Ebony

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel. Old style charm. Nice and quiet, but a short walk to central station and may great restaurants and bars.
Se hospedó 4 noches en enero de 2024
Respuesta de Guest Relations el 29 ene. 2024
Dear Ebony,We truly appreciate you taking the time to share your experience at Grand Hotel Amrâth Amsterdam.We are thrilled to know that you had a great stay at our hotel and that you found its location convenient.Thank you for your 5-star rating. Your satisfaction is our top priority.It was a pleasure welcoming you as our guest and we look forward to do so again in the near future. With kind regards,Guest Relations Officer.

10/10 Excelente

Olga

Viajó con su familia
I’m love
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations el 29 ene. 2024
Dear Olga,Thank you for choosing our hotel and for your 5-star rating!We are so glad to hear you enjoyed your stay. Our hotel aims to provide a unique experience, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel.With kind regards,Guest Relations Officer.

10/10 Excelente

Helen, Lyndhurst

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were totally fabulous, friendly, helpful and knowledgeable. The hotel is very near the main station so really convenient for getting to and from the airport. The hotel is an artistic and architectural wonder and fascinating to wander around.
Se hospedó 3 noches en enero de 2024
Respuesta de Guest Relations el 24 ene. 2024
Dear Helen,Thank you very much for sharing your experience at Grand Hotel Amrâth Amsterdam with us.Your review and rating is a beautiful testimony for our hotel and the staff therefore we truly thank you. We are delighted to read that you enjoyed your stay at our hotel and that our staff have provided you with the right service. We will ensure to share your feedback with our entire team.Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide the best service to our guests.We cannot wait to welcome you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.