We enjoyed the property and most of our 7 day stay, but there were a couple of minor problems. Yes, it does look like the pictures and it is a nice place. Yes, it is three stories so if you have mobility problems it will be a problem. When we checked in we found a couple of minor things broken, which I reported. Also one of my grandchildren dropped an item in their room, and under the bed looked as it had not been vacuumed in a while. Communication with the property management was good and easy. Check in was a two step process. First you have to check in with the property management office, at specific hours on check in day, at a different location than the property. Then, you have to check in with the property Home Owners Association who give you the parking pass and have forms you have to fill out to use the property pool/common area. The location was great. As the Renter, the rental rules state you have quiet time hours and if you get two complaints you will be evicted. It would be nice if those rules also applied to the other people who live in the surrounding properties. The property next door had a loud party one night and the next night just decided to have a loud conversations. We could have done without them. The pool is nice and there are hiking trials that connect to the property overall. The townhouse/condo was good for our family with all the bedrooms and will be considered again when we return to Lake Tahoe.