6/10 Aceptable
Leah P.
29 mar. 2024
Le gustó: Limpieza
Owner not responsive to issues
The first impression was pretty rough. The front of the property had giant weeds growing out of the side walks and flower beds. The trash cans were left half in the street and half on the lawn from the week before. I know this because the trash pick up was the first morning that we were there. The back yard was just as covered in weeds. The inside of the home was clean, nice and well equipped. We had a great time playing shuffle board. The location was great, very convenient to the park.The issue we had was that only one of the showers worked and there was not a note left explaining the situation. We didn't discover the issue until late at night when the master bedroom with the other bathroom had guests asleep in it. When we were finally able to make contact with the owner the next day they would not send someone out to repair the shower nor would they make any financial compensation for the inconvenience. They said they would have it repaired after we left. On top of that they charge a hefty security deposit that they charge at the time of the reservation and do not refund it until 14 days after the end of the reservation. This is the highest security deposit that we have ever been charged with VRBO. So be aware, if you make a reservation 2 months in advance they will hold the entire deposit that entire time!
Leah P.
Se hospedó 2 noches en marzo de 2024