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Opiniones sobre Embassy Suites Hotel Winston-Salem

3.5 out of 5
Embassy Suites Hotel Winston-Salem
460 N Cherry St, Winston-Salem, NC

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 330 de 902 opiniones" "
Evaluación: 8 - Bueno. 200 de 902 opiniones" "
Evaluación: 6 - Aceptable. 128 de 902 opiniones" "
Evaluación: 4 - Mediocre. 118 de 902 opiniones" "
Evaluación: 2 - Terrible. 126 de 902 opiniones" "

7,6/10

Limpieza

8,0/10

Personal y atención

6,2/10

Servicios

6,8/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

sabino hernandez

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo está bien
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Sergio

Se hospedó 1 noche en abril de 2022

10/10 Excelente

Claudia

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Exelente ubicación, tranquila el area, bonito sector.
Se hospedó 2 noches en septiembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en junio de 2019
Respuesta de Yvette el 2 jul. 2019
Thank you for staying with us. We hope to host you in our home again.

10/10 Excelente

Osmar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amplitud de avitación
Excelente

10/10 Excelente

Jesus , Carrboro, NC

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel for family but even better staff.
The hotel is great and in a perfect location. Rooms were clean, with a lot of room and the hotel offered great breakfast and a reception every night with two complimentary drinks per person. Indoor swimming pool was a plus for the kids. We had a problem the second night because there was a group of young people celebrating something and they had a big party. Noisy night, but the staff did their best to solve it (even though is was really difficult) and they did not charge us for that second night when we check out.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente

10/10 Excelente

Ana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Brandon

Viajó con su familia
Clean,
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Erika

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención
The breakfast buffet was not a buffet I was disappointed after the others embassy's I have stayed at this one needs to be updated in some parts but overall it was ok
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Adria

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The customer service was top-tier among all staff during my stay. I appreciate you all.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

CHRISTINE

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
The hotel itself was tidy and conveniently situated in the city. However, there was a persistent issue with homeless individuals approaching guests near the entrance. Despite being a silver member, I wasn't provided with complimentary water bottles and had to inquire about purchasing them, leading to a 15-minute wait for the manager to address the matter. The breakfast experience fell short of expectations, which was a significant factor in choosing this hotel. Despite advertised service until 10:30 am, food availability was inconsistent, with no replenishment of items like eggs and bacon once depleted. Additionally, breakfast service ended abruptly when food ran low, with guests being turned away before the scheduled closing time.
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Jaime, THOMASVILLE

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our check in was unwelcoming. The elevators had food all over the floors that never was cleaned. The hall carpets were dirty & walls had huge hunks taken out of them. There was pink slime on the shower walls. We've stayed at many Embassy Suites & this hotel had the worst manager's reception (small drink selection & bags of cheddar chex mix) & morning breakfast. At 8:30, the juice machine didn't work, food was not out/all over the floor, noone was attempting to put anything out so we left & ate on the road. It was conveniently located to many shops & restaurants. The bed was very comfortable. For the price that we paid for the night, it's a shame that they don't do more to live up to the Embassy Suites standards.
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

George

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
House keeping did not come to our room, the person was cleaning the room next to ours when we left to go shopping and we took the do not disturb down. The hotel needed to be restored.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Brittany

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Smooth check in, nice staff
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Linda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great breakfast.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Gabriele

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Sungmin

Le gustó: Personal y atención
Good
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Scott

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Brooke

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable for family of 5
We had a nice stay. Great location and easy to walk to everything we wanted! The room was also comfortable.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hospitality and consumer service
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Michael

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Mary

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cost of parking but what option do you have.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

April

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Robert

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Juan

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Stacey

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Really nice hotel staff was great
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Bill

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was great and service was excellent. However, there is a fire station nearby and if you get a room with the street view, the siren noise is very noticeable. Also, the parking garage is managed by another company and if you have issues with the gate or ticket, the hotel staff gives you a number to call. Overall, it's a great place to stay.
Se hospedó 3 noches en diciembre de 2023

4/10 Mediocre

Karen Lea

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in is a 4pm...told so many stories as to why my room wasn't ready till 6pm. That was ridiculous!
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Marty

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only bad thing is out of your control. Lots of sirens going by . But you can't control that.
Se hospedó 2 noches en noviembre de 2023

4/10 Mediocre

Tomeka

Viajó con su familia
No le gustó: Limpieza, personal y atención, comodidad de la habitación
Poor Customer Service
The room we had appeared to be not quite thoroughly clean. Dirty blankets, dirt and hair in corners of bathrooms, rusted tub, peeling and patched up ceilings, lady bugs etc. Sunday morning breakfast Dec 3rd@ 8am. The omelette grille operator (green shirt) was very unpleasant, rude with an attitude, not greeting customers etc. Leaving my spouse furious with him upon his interaction with him as being a guest at the hotel while trying to place his breakfast order. As a Hilton honors guest. I was disappointed with the customer service more than anything. Embassy Suites has always been our family’s top choice to stay when traveling due to customer service, comfort, cleanliness and guest breakfast. However, this was probably the worst experience we received from an Embassy Suites stay at your Downtown Winston- Salem, NC Location.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Lawrence

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
6 min to everywhere!!
It was fine. No pool A great location downtown
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Chuck

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is our second time staying here and won't be our last. It's always a safe, convenient and clean place to stay. The customer service is great.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

SKYLER

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Hated the interior room I asked to get moved at least 5 times. Couldnt sleep for 4 nights because of the light and the elevator noise all night. Horrible experience.
Se hospedó 4 noches en noviembre de 2023

8/10 Bueno

Carrie

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Overall Good
Great stay. Only issue was our cleaning service only replaced towels. Beds weren’t made, coffee wasn’t replaced, etc.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Stephanie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

4/10 Mediocre

Mary F

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Joelle

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
This hotel is a dump.
This hotel is a DUMP. We were in town for HPMKT so prices were sky high. The lobby is bright and remodeled, your basic regular tidy business hotel, so we thought…things quickly unraveled when we stepped into the room which smelled like it used to be a smoking suite. We had a two bedroom suite, one king bed and two queens. The shower in the king room was disgusting, mold all over. There’s no fan in the bathroom so the hinges have begun to rust. We made the mistake of pulling back the curtains and the amount of dirt, debris and cobwebs in the window was shocking. Like it had never been cleaned. The upholstery on the sofa was torn and the carpet had huge stains. The hotel is located near the police station, so it’s very loud ALL THE TIME. The only bright spot on this shanty of hotel was the complimentary breakfast. The food was a great start to the day and the staff was lovely and kind. There’s a Marriott right across the street and I wish we’d stayed there.
The filthy windows.
This hotel is 30 minutes from the furniture capital of America.
I felt like I needed a shower after my shower.
Seriously? Hilton?!
Se hospedó 5 noches en octubre de 2023

4/10 Mediocre

Rodney

Viajó por negocios
No le gustó: Personal y atención
Front desk evening team rude and lazy. Called down several times around 8:30pm. Phone rang about 30 times each call, only to be answered by rude front desk people. I requested towels, waited 45 mins only to call back out on hold and then be told I have to come down and get them myself in an unapologetic tone. Filed a complaint but nothing was done to accommodate my terrible experience with that team. Rooms also smelled musty and are in need of an update. The bar staff and breakfast teams were great. Positive attitudes and very friendly and accommodating. In particular the bartender and the guy who makes the omelette. It’s terrible that the front desk team (evening crew) dampened my experience in addition to the room quality.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Mahnoush

Se hospedó 3 noches en octubre de 2023

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023

4/10 Mediocre

Jonelle

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Kerry

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Mindy, Oak Ridge

Viajó con su familia y niños pequeños, Viajó en grupo
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The girl who checked us in was very rude and unhelpful when we asked her a question. We have never been to this area and have no clue about what is around us or where to park. The parking was $25 not $15 like in the description of the hotel. Hazel the front desk person who checked us in needs a
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Derek

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
had a good time
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Josh

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Bryce

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely hotel great service
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Elaine

Le gustó: Limpieza
No le gustó: Personal y atención, comodidad de la habitación
Big disappointment!
Hot tub was broken the pool was freezing the desk clerk and bartender were absolutely not friendly acted as if we were a burden rather than even crack a half smile..breakfast staff were great..no room service menus terrible selection of bar drinks ... having to pay 20$ a day to park in a shared garage is ridiculous!
Se hospedó 1 noche en agosto de 2023