Hi Paul, we are really disappointed to see this review. Your departure golf buggie transfer turned out poorly as the third party company we had recently partnered with went to the Mars charters office to collect you but you had already walked to the marina. We were confused why we did not receive a phone call from this company when they could not find you (at this stage you had already begun walking to the airport). This third party company expressed their remorse between the breakdown in communication with their staff member and us. Both companies have certainly learnt from this incident and have refined our practice together to ensure this does not happen again.We refunded the cost of these transfers and a spa treatment you had on the island as an apology.When I found out about the incident (as you had already arrived at the airport) I rang and spoke to your wife Georgina to sincerely apologise.At the time Georgina expressed what a wonderful 7 days you both had and noted on the staffs attentiveness, care and the food served. We wish yourself and Georgina all the best for the future.

Hello Lok thank you sooo much for your review! We really appreciate you choosing to stay with us

Good morning Warren, thank you so much for leaving such a nice review about Elysian Retreat. It looks like you had a wonderful time and we hope to see you again on Long Island in the Whitsunday Islands. Kind regards, Elysian Retreat Team.

Thank you Mary for your lovely feedback! We're so pleased that you enjoyed your stay at Elysian Retreat, we'd love to welcome you back to our 'perfect little spot of heaven' anytime :)

Dear Jack, Thank you so much for your review and your kind feedback. The team at Elysian thoroughly enjoyed hosting you both, and would love to welcome you back in the future... Perhaps when the water is a little warmer! :) Warmest wishes, Casey.

Hi David, Thank you so much for taking the time to leave us such a kind review, we really appreciate it. We're please to hear you enjoyed your stay and hope to welcome you back again. Kind Regards, Eloise

Dearest Kate, Thank you for your wonderful review, our team absolutely loved hosting you on island. We look forward to welcoming you back one day, We hope the feeling of relaxation has followed you home :) All the best from all of us

Thank you for taking the time to leave us a review, we hope you enjoyed your stay with us. Kind Regards,

Thank you so much for taking the time to leave us a review, we hope you enjoyed your stay and would love to welcome you back again in the future. Kind Regards,

Hi Clare, Thank you so much for your review, it's great to hear that you enjoyed your honeymoon with us. We'd love to welcome you back again in the future. Kind Regards

Thank you so much for your wonderful review Marty, we loved having you :) We wish you all the best!

Thank you for your wonderful review Borno, it was such a pleasure to host you and Marny at Elysian. We are so happy to hear you enjoyed your stay, thank you for visiting us. We look forward to seeing you again! Have a lovely 2020 :)

Thank you so much for your kind review, we are so happy to hear you enjoyed your stay with us at Elysian. We wish you all the best for 2020 and hope to see you again in the future, Kindest regards Charlton

Thank you so much for your wonderful review. It was a pleasure hosting you and we are so happy to hear you enjoyed your stay with us at Elysian. We wish you all the best!