Exterior
Ver disponibilidad

Opiniones sobre Motel 6 Whitby, ON - Toronto East

2 out of 5
Motel 6 Whitby, ON - Toronto East
165 Consumers Dr, Whitby, ON

Opiniones

6,2
Evaluación: 10 - Excelente. 165 de 1000 opiniones" "
Evaluación: 8 - Bueno. 267 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 185 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 187 de 1000 opiniones" "
Evaluación: 2 - Terrible. 196 de 1000 opiniones" "

6,6/10

Limpieza

7,2/10

Personal y atención

5,8/10

Servicios

6,2/10

Estado de la propiedad e instalaciones

5,8/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Bo

Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager Ms. Neha el 12 may. 2024
Thank you for your response. Kindly let us know where we could have been better. Every review makes us grow better.Sincerely,G.M.

4/10 Mediocre

Hannah

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Servicios
Our room was used. There was dirty towels on the floor and burn marks in our bed sheets.
Se hospedó 1 noche en abril de 2024
Respuesta de Saad Ahmad el 29 abr. 2024
Hi Hannah,we are regretful for the inconvenience that was caused during stay. We look forward to see you soon with improve standards as per your expectation.Thank you,

2/10 Terrible

Marcus

No le gustó: Estado de la propiedad e instalaciones
The room temperature was 25 deg C and A/C did not work so i had to sleep with the window open. With the hotel backing onto the highway it was extremely loud. And then at 5:30 am they did garbage collection of the hotel Bins which also was very loud.
Se hospedó 1 noche en abril de 2024
Respuesta de Saad Ahmad el 29 abr. 2024
Hi Marcus,We are regretful for the inconvenience the was caused for your stay. We will consider your concern to improve your the standards as per your expectation.Thank you,

4/10 Mediocre

Doug

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
your pillows are waaaaaaay too thick!!!!!!! Had to sleep almost sitting up. Had to take away the pillow and try to sleep without one. Had a VERY sore neck for 2 days. Will not visit again nor will i recomend
Se hospedó 1 noche en marzo de 2024
Respuesta de saad el 12 abr. 2024
Hi Doug,We are regretful for hearing the experience we look forward to make your next stay comfortable with us.Thank you,

8/10 Bueno

Heather

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pillows need to be replaced
Se hospedó 2 noches en marzo de 2024
Respuesta de saad el 2 abr. 2024
Hi Heather,Thank you for bringing it to our attention.Regards,

2/10 Terrible

Jose

Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 12 may. 2024
Dear valued guest,Kindly give us an opportunity to serve you better again and please let us know where we could have been better.Every review of our guests helps us improve.Thank you for respondingSincerely General Manager

2/10 Terrible

Roberta

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
This a hotel for homeless and refugees would have been nice to know in advance. No breakfast but they feed the poor with my tax dollars. Should be designated as such.
Se hospedó 1 noche en marzo de 2024
Respuesta de Saad Ahmad el 30 mar. 2024
Hi Roberta,we would like to let you know that we do not offer any breakfast else than coffee and tea. Thank you for staying with us.Thank you,

4/10 Mediocre

Kristen

Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Seemed to be an issue with the thermostat and room became 26C/80F overnight. Rooms are what you pay for, very basic beds and sheets. $200 deposit seems high
Se hospedó 1 noche en marzo de 2024
Respuesta de Saad el 20 mar. 2024
Hi Kristen,Thank you for bringing it to our attention. We look forward for your net comfortable stay with us.

2/10 Terrible

Angee

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I was in room 117 Constantly doors in the hall were opening and slamming shut all night. It was noisey. Really tiny room. Old looking, smelled musty. Needs to be renovated. Carpet looked old, used stained. Mattress could feel the springs. For $153.00 a night was not worth it.
Se hospedó 1 noche en marzo de 2024
Respuesta de saad el 20 mar. 2024
Hi Ange,We are sorry to hear that. we look forward for your comfortable stay with us.

8/10 Bueno

Jessica

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed there for a night price was fair The only thing i didn't like was the bed.......bed was "Shakie ",looks like was an old frame and box spring other than that, for a few hours of sleep not bad Oh. And the pillows to stiff
Se hospedó 1 noche en marzo de 2024
Respuesta de saad el 16 mar. 2024
Hi Jessica,We are sorry to hear about that. We look forward for the betterment of your stay.

8/10 Bueno

Jade

Viajó por negocios, Viajó con mascotas, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
Dog friendly! No extra fees for dog, will accept any size of dogs.
Se hospedó 2 noches en marzo de 2024
Respuesta de saad el 16 mar. 2024
Hi Jade,Thank you for staying with us. We would like to serve you again.Regards,Motel6, Whitby

4/10 Mediocre

Timothy, Gatineau

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good location in Whitby. Close to restaurants and GO station. Reasonable rates...HOWEVER disappointed this time: i) very poor mattress sagging and needs desperately to be replaced. ii) needed to reactivate card for the room for 2nd night and waited almost 15 minutes for clerk to appear at Front desk. Was astounded that Reception area was left unattended and unsupervised for such a long time. Anyone can enter and could cause trouble with no supervision of access. Did not feel safe or secure with such lax control at front desk. Having no one at Front desk (and entrance) exposes Hotel (and guests) to risk and creates vulnerabilties. On a positive note: 2nd time I have registered when Amanda was on (day shift) Reception. She is a REAL ASSET to the company: super courteous, efficient, helpful and great rapport with sense of humour with guests in those instances I witnessed. She needs to be commended. A bright light in this otherwise disappointing experience. I do not enjoy feeling 'vulnerable' when I am a guest in a hotel/motel. I hope management increases resources....
Se hospedó 2 noches en febrero de 2024
Respuesta de Brand Experience Team el 28 feb. 2024
Hi Timothy,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excelente

Ramdial

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Saad Ahmad el 3 feb. 2024
Thank you for staying with us.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Roach Motel 6
Checked in, upon room inspection we found the room wasnt all hat clean, upon inspection of mattresses ( we always inspect for bed bugs anywhere we stay) we didnt see any bugs but the mattress was full of different colour of stains, turned my stomach!! There were a few of us that were supposed to stay there and one of the other couples found bed bugs in their room upon inspection. We all checked out immediately and demanded a full refund! What a roach motel for sure!! Do not recommend to anyone!!!!
Se hospedó 2 noches en enero de 2024
Respuesta de Brand Experience Team el 29 ene. 2024
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excelente

Natasha

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de Saad el 30 ene. 2024
Thank you for staying with us.

2/10 Terrible

Leanne

Se hospedó 2 noches en enero de 2024
Respuesta de saad el 30 ene. 2024
Thank you for staying with us.

4/10 Mediocre

Robert

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Saad Ahmad el 16 ene. 2024
Thank you for staying at Motel6 Whitby

8/10 Bueno

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
It was good value for a one night stay, it is a bit dated , some small visual defects around just from being old but you get what you pay for. Nothing that was terrible just a old clean room.
Se hospedó 1 noche en enero de 2024
Respuesta de Saad Ahmad el 16 ene. 2024
Hi, Thank you for staying with us.

8/10 Bueno

Robert

Se hospedó 1 noche en enero de 2024
Respuesta de Saad Ahmad el 16 ene. 2024
Thank you for staying with us.

6/10 Aceptable

Rob

Viajó con mascotas
The room had a bad tv
Se hospedó 4 noches en enero de 2024
Respuesta de Saad Ahmad el 16 ene. 2024
We apologies for the inconvenience. We will make sure to serve you better next time.Thank you

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de saad el 2 ene. 2024
Thank you for staying with us.

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Comodidad de la habitación
Staff were friendly. Dirty water mop bucket in hall all night. The hallways smelled unpleasant. The walls are paper thin, and we could hear everything happening in every adjoining room, including loud altercations, swearing, and a television all night long. The room was clean, the only saving grace. The price was affordable, but you get what you pay for. I won’t stay again. If you have to stay, and you don’t have a pet, I recommend requesting an upper floor room when you make your reservation. I did not feel safe on the main floor.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Saad Ahmad el 2 ene. 2024
Hi,We are sorry to hear your experience, we will be taking the facts to make it up to the mark. Thank you for your time.

6/10 Aceptable

Hernani

Viajó por negocios
No le gustó: Limpieza
Se hospedó 3 noches en diciembre de 2023
Respuesta de saad el 2 ene. 2024
Thank you for staying with us.

4/10 Mediocre

jeanna

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de saad el 2 ene. 2024
Thank you for staying with us.

8/10 Bueno

Joe

Le gustó: Limpieza, personal y atención
Did not like that there was no fridge or microwave in the room. When I booked it showed that there was these items in the room
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brand Experience Team el 27 dic. 2023
Hi Joe,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Mediocre

Lino

Se hospedó 1 noche en diciembre de 2023
Respuesta de Saad Ahmad el 16 ene. 2024
Thank you for staying with us.

10/10 Excelente

Thomas

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Always find this Motel 6 comfortable, relaxing stay. Staff is courteous and helpful. Has some good eating establishments around it and very to find on my drive.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brand Experience Team el 27 dic. 2023
Hi Thomas,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excelente

Denise

Le gustó: Personal y atención, estado de la propiedad e instalaciones
The parking lot is covered in garbage
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brand Experience Team el 27 dic. 2023
Hi Denise,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

2/10 Terrible

Ashleigh

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I stayed at this motel just last night and I am absolutely covered in bed big bites.( 15-20). Had an allergic reaction so have to go to the hospital this morning. I will never be staying at this motel ever again!!! Clean your rooms!! Deal with your problems!! charging $200 for a room that’s infested with bugs, smells and isn’t clean is a big problem. Don’t stay here!! It’s not worth the little less you’ll pay for the other hotels in the area.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nancy Y. el 21 dic. 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Michael

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Dated, smelled
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nancy Y. el 21 dic. 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excelente

Connie

Viajó con su familia
No le gustó: Servicios
Convenient
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nancy Y. el 21 dic. 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Bueno

Tara

Se hospedó 1 noche en noviembre de 2023
Respuesta de saad el 2 ene. 2024
Thank you for staying with us.

4/10 Mediocre

Sandi

Se hospedó 1 noche en diciembre de 2023
Respuesta de saad el 2 ene. 2024
Thank you for staying with us.

2/10 Terrible

Terra

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The stay was awful. Not able to adjust temperature, it didnt work. The room was so hot, not able to sleep. I would not recommend this hotel again.
Respuesta de Saad el 2 abr. 2024
Hi Terra,We regret for the inconvenience. we will look into the matter. Thank you for bringing it to our attention.

2/10 Terrible

Sophie

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Smells like cigarette everywhere, in the hallways, in the rooms. AC did not work, it was so hot in the room, had to keep the window openned all night and it was super noisy outside. Seems like people smoke in the hotel and it travels in the vents because the cigarette smoke smell was terrible especially in the bathroom. Worst night ever.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nancy Y. el 12 dic. 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Sarah

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
The guy at the front desk was nice. He’s the only good thing about this location. I’ve stayed at Motel 6’s before, and this is by far the most disgusting experience I have EVER had! Within the first 5 minutes of being in the room, we found 2 bugs crawling around. After their demise, we were happy to not have spotted another one. The comforter had cigarette burns in them. One mattress was caved in the middle. My daughter and I slept fully clothed over the blankets. Absolutely disgusting. The mini fridge was covered in the last persons greesy finger prints, and the table and chairs were both unclean. I used soap and our face towels to clean everything in the room. There was some weird white gunk mixed with hair stuck to the wall in the bathroom, as well as writing on the wall. Floors were sticky. The walls are paper thin. We heard people walking above us, and the TV next door. Needless to say…will never go back to this location, and may never go to a Motel 6 again in my life.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nancy Y. el 12 dic. 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Aceptable

Olivia

Se hospedó 1 noche en diciembre de 2023
Respuesta de saad el 2 ene. 2024
Thank you for staying with us.

2/10 Terrible

Lilibeth

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
I like that it close to the shops . I do not like that you enter the lobby is dirty I enter the room it’s smell terrible It’s not pleasant smell the hallway.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nancy Y. el 12 dic. 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excelente

Simplyselenarose

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en noviembre de 2023
Respuesta de S. Ahmad el 2 dic. 2023
Thank you for staying with us.

2/10 Terrible

Gregory

Se hospedó 1 noche en noviembre de 2023
Respuesta de saad el 2 ene. 2024
Thank you for staying with us.

10/10 Excelente

Deoraj

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Didn't get back my deposit
Se hospedó 1 noche en noviembre de 2023
Respuesta de Saad Ahmad el 26 nov. 2023
Hi Deroj,Usually it takes 2-3 business days to get back your deposit. Please kindly let us know if it has been more than 3 days.Thank you

6/10 Aceptable

connie

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
It was not that much cheaper than other options but the place was pretty basic, clean , but double beds and no services. It was more like a university dorm room and it was very hot. If i was a single woman i would find it a bit sketchy late at night.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Saad Ahmad el 26 nov. 2023
Hi Connie,Thank you for staying with us. We will consider your words and make it best before your next stay with us.Thank you,

4/10 Mediocre

Mathieu

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Saad Ahmad el 26 nov. 2023
Thank you for staying with us

2/10 Terrible

darrin

Viajó con mascotas
Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Refugee hotel. Lots of people hanging out in lobby
Se hospedó 1 noche en noviembre de 2023
Respuesta de Saad Ahmad el 16 nov. 2023
Hi Darren,Thank you for staying with us. Apologies for the Convenience. we believe due to high occupancy it would have been busy at lobby.Thank you,

10/10 Excelente

Robert

Se hospedó 1 noche en noviembre de 2023
Respuesta de Saad Ahmad el 30 nov. 2023
Thank you for staying Motel 6, Whitby

2/10 Terrible

Michelle

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Took 15 minutes for employee to show up behind the desk. There are people living there like this is an apartment building. Towels in the room were stained and the furniture is very dated. T.V. was very grainy to watch. Hallways smelled like smoke, like you were in a smoky bar.
Se hospedó 1 noche en noviembre de 2023
Respuesta de saad el 10 nov. 2023
Hi Michelle,We apologies for the inconvenience that was caused during your stay. We look forward for improving the mentioned concerns and hope to see you soon.Thank you,

8/10 Bueno

Kimberly

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was awesome. Prompt when we needed a hair dryer that worked. The staff was excellent and friendly.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Saad Ahmad el 10 nov. 2023
Thank you staying at Motel6, whitby. We look forward to serve you soon.

4/10 Mediocre

April

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Saad Ahmad el 10 nov. 2023
Thank you staying at Motel6, Whitby

4/10 Mediocre

Derek

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nobody at front desk on check out. Security too lazy to move out of way of door. No control over heat. Window open whole time. Overpriced for such bad conditions. Bugs kept getting in through the non working bathroom fan. You need better syaff here
Se hospedó 2 noches en noviembre de 2023
Respuesta de Saad Ahmad el 5 nov. 2023
Hi Derek,We apologize for the inconvenience. We look into the matter and will make it better at your next stay with us.Thank you,

8/10 Bueno

Ryan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice hotel and inexpensive.
Se hospedó 1 noche en octubre de 2023
Respuesta de Saad el 6 nov. 2023
Hi Ryan,Thank you for your stay.