Una piscina al aire libre, sombrillas, sillones reclinables de piscina

Opiniones sobre The Ben West Palm, Autograph Collection

4 out of 5
The Ben West Palm, Autograph Collection
251 N NARCISSUS AVE, West Palm Beach, FL

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 248 de 331 opiniones" "
Evaluación: 8 - Bueno. 42 de 331 opiniones" "
Evaluación: 6 - Aceptable. 19 de 331 opiniones" "
Evaluación: 4 - Mediocre. 12 de 331 opiniones" "
Evaluación: 2 - Terrible. 10 de 331 opiniones" "

9,4/10

Limpieza

9,2/10

Personal y atención

9,4/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Marcos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
En general muy bien muy recomendable el hotel
Se hospedó 3 noches en abril de 2023
Respuesta de GM el 30 abr. 2023
Dear Marcos,We appreciate your high recommendation and welcome you to settle in again anytime.Sincerely,Bernardo NetoGeneral Manager

8/10 Bueno

Giomara

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El hotel está en una muy buena zona, tiene un diseño muy chic y buenos servicios
Se hospedó 12 noches en agosto de 2022
Respuesta de GM el 25 ago. 2022
Dear Glomara,Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip. Sincerely,Bernardo NetoGeneral Manager

10/10 Excelente

Leydi Laura

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente servicio
Se hospedó 3 noches en julio de 2022
Respuesta de GM el 18 jul. 2022
Dear Leydi Laura, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you and we hope your travels bring you back to the area soon. Best, Bernardo Neto General Manager

10/10 Excelente

Jesus

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
ME GUSTO TODO MUY BUENO ES L ASEGUNAD VEZ QUE VOY Y SEGUIRE IENDO.
Se hospedó 1 noche en septiembre de 2021
Respuesta de GM el 7 sept. 2021
Dear Jesus, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Sincerely, Bernardo Neto General Manager

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Precioso ♥️♥️♥️
Se hospedó 2 noches en agosto de 2021
Respuesta de GM el 13 ago. 2021
Dear Anonymous, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Bernardo Neto General Manager

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La cama es una mantequilla 😀
Se hospedó 1 noche en julio de 2021
Respuesta de GM el 28 jul. 2021
Dear Anonymous, I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon! Sincerely, Bernardo Neto General Manager

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en julio de 2020
Respuesta de GM el 24 jul. 2020
Dear Anonymous, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, The Ben Hotel Management

10/10 Excelente

JoAnne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is impeccable and the staff are friendly and helpful. There are so many things to do in and around the hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 22 abr. 2024
Dear JoAnne, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Bernardo Neto, GM

8/10 Bueno

Michael

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Building and common areas were nice and extremely well kept. The staff was friendly and accomodating. The room was fairly standard. The sink was clogged when we got there, did not have the standard shower items, had to get them from the concierge, deliveries of luggage came to my room in error, and booked a room with a "city view" but our window was looking at a stairwell and flood lights.
Se hospedó 3 noches en abril de 2024
Respuesta de GM el 15 abr. 2024
Dear Michael, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for the inconvenience caused by our errors. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Sincerely, Bernardo Neto, GM

10/10 Excelente

Matthew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 31 mar. 2024
Dear Matthew, Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to West Palm Beach. Best, Bernardo Neto, GM

10/10 Excelente

Anthony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 6 mar. 2024
Dear Anthony, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Bernardo Neto, GM

6/10 Aceptable

Cole Richardson

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
The property was nice but the staff was not very knowledgeable or helpful. The area around it was great where the restaurants are but we were followed by several sketchy characters and one night at dinner there was a disturbing dispute between a husband, wife and kids on the corner of the property involving the cops. We also called the front desk for the 6 AM yoga class the night before confirming the location and time and the instructor didn’t show up. When I talked to the staff they acted unaware and there are signs in every room as well as the elevator and we called to confirm. We made the most of our trip and I have never left a review that wasn’t positive but it was one thing after the other. There were a couple incredible staff members that were the only reason we didn’t leave the property.
Se hospedó 7 noches en febrero de 2024
Respuesta de Ana Ovalles el 23 feb. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of encountering issues with staff knowledge and helpfulness, as well as safety concerns in the surrounding area, is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regards,

10/10 Excelente

Marlowe

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Incredible hotel and the amenities were 5 star ⭐️ Highly recommend for couples and families!
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 13 feb. 2024
Dear Marlowe, Thank you for your high marks and kind words! We look forward to welcoming you and your family back again someday soon. Best, Bernardo Neto, GM

10/10 Excelente

Austin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de VW el 12 feb. 2024
Thank you for your feedback. Have a great day and safe travels..

10/10 Excelente

Sig

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property, outstanding & attentive staff made our stay delightful!
Se hospedó 4 noches en enero de 2024
Respuesta de GM el 2 feb. 2024
Dear Sig, It warms my heart to hear you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to West Palm Beach. Best, Bernardo Neto, GM

10/10 Excelente

gary

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de VW el 12 feb. 2024
Thank you for your positive feedback and 10 of 10 rating. Hope to see you again safe travels.

10/10 Excelente

Normand

Se hospedó 1 noche en enero de 2024
Respuesta de The Ben, West Palm el 20 ene. 2024
Thank you for your kind words. We hope to see you again soon!

10/10 Excelente

Jennifer

Se hospedó 4 noches en enero de 2024
Respuesta de GM el 16 ene. 2024
Dear Jennifer, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review, and we hope to see you again. Best, Bernardo Neto, GM

10/10 Excelente

Larry

Se hospedó 1 noche en enero de 2024
Respuesta de VW el 12 feb. 2024
Mr. Larry thank you for the 5/5 rating. Much appreciate. Hope to see you again and safe travels.

8/10 Bueno

Areej

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice location. Friendly & helpful staff
Se hospedó 3 noches en diciembre de 2023
Respuesta de GM el 1 ene. 2024
Dear Areej, Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and our service. Our hotel aims to provide a great experience. We look forward to welcoming you back to our hotel in the future. Best, Bernardo Neto, GM

8/10 Bueno

LESLIE

Se hospedó 2 noches en diciembre de 2023
Respuesta de The Ben, West Palm Beach el 7 ene. 2024
Thank you for your kind words! We hope to see you again soon.

10/10 Excelente

Sandy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fabulous spot
People are so nice. And fantastic location
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 19 dic. 2023
Dear Sandy, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable thanks to our friendly staff and superb location. We appreciate your compliments and humbly request a return visit. Best, Bernardo Neto General Manager

8/10 Bueno

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property and very u ique classy style!! Would defi itely stay there again. The only issue was cleaning crew using pressureb washers at 3am in parking lot!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Ben, West Palm el 17 dic. 2023
Thank you for your kind words. We hope to see you again soon!

10/10 Excelente

Lorraine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Ben Hotel is centrally located easy drive to Worth Ave and surrounding areas! I love the rooftop bar and the pool area! The rooms are a great size and very comfortable beds. Nice and friendly staff always available for anything you need!
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Ben Guest Services el 5 dic. 2023
Thank you for staying with us, Lorraine! We appreciate your kind words and we look forward to seeing you on another visit.

10/10 Excelente

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Ben, West Palm el 5 dic. 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excelente

Ashley

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location is great!
Se hospedó 7 noches en noviembre de 2023
Respuesta de The Ben, West Palm Beach el 1 dic. 2023
Thanks Ashley! We hope to see you again soon.

10/10 Excelente

Cesar, Aguadilla

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Un lugar muy elegante y acogedor, con servicio de primera, restaurantes y bar en la casa y cerca de la calle mas festiva de la ciudad.
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM el 28 nov. 2023
Dear Cesar,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!SincerelyBernardo NetoGeneral Manager

10/10 Excelente

Brad

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de The Ben, West Palm el 17 dic. 2023
Thank you for your kind words. We hope to see you again soon!

6/10 Aceptable

oliver

Se hospedó 2 noches en noviembre de 2023
Respuesta de GM el 15 dic. 2023
Dear oliver, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Bernardo Neto General Manager

10/10 Excelente

Julie

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hospitality and very clean. Definitely will be back. Great business meeting.
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Ben Guest Services el 24 nov. 2023
Thank you for staying with us, Julie! We look forward to welcoming you at The Ben on a future visit.

10/10 Excelente

Steve

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
One night getaway
Stellar service and great ambiance . Close proximity to see Jason Aldean in concert
Se hospedó 1 noche en octubre de 2023
Respuesta de GM el 14 nov. 2023
Dear Steve, It looks like you had a great trip! Thank you for your business and for taking the time to share a review. I am glad you enjoyed the excellent service and luxurious environment provided at The Ben. We enjoyed hosting you and hope to see you again soon. Best, Bernardo Neto General Manager

10/10 Excelente

Simonia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de The Ben, West Palm el 3 nov. 2023
Thank you for your stay! We hope to see you again soon.

10/10 Excelente

Roger

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de The Ben, West Palm el 1 nov. 2023
Thank you for your stay. We hope to see you again soon!

10/10 Excelente

Alexander

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Ben, West Palm el 24 oct. 2023
Thank you for your kind words!We hope to see you again soon.

8/10 Bueno

Samantha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property, great room, great area - pretty noisy rooftop area but thankfully, it wound down around 11:30 pm/12 am.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Ben, West Palm el 1 nov. 2023
Thank you for your kind words. We hope to see you again soon!

10/10 Excelente

Philippe

Se hospedó 2 noches en octubre de 2023
Respuesta de The Ben, West Palm el 1 nov. 2023
Thank you for your kind words. We hope to see you again soon!

8/10 Bueno

Steven

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good experience. The hotel is quite nicely designed and decorated. My room was spacious and well appointed. The staff was helpful and polite. Actually, the only odd thing was the mid-spelled menus in the chic upscale Restaurant. “Main” Lobster? “Waygu” Beef? “Shrimp(s)”? I understand that this seems picky, however I would expect more from a hotel that is so carefully designed.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Ben, West Palm Beach el 10 oct. 2023
Thank you for taking the time to communicate with us about your recent stay! I have passed this information along to our F&B team. We hope to see you again soon!

10/10 Excelente

Elkin E

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de The Ben, West Palm Beach el 10 oct. 2023
Thank you for your recent review! We hope to see you again soon.

10/10 Excelente

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Outstanding Stay
Had a lovely three night stay to celebrate our anniversary. The property was outstanding and conveniently located to access shops and dining venues without needing a car. The staff was very welcoming and helpful with recommendations.Would highly recommend.
Se hospedó 3 noches en septiembre de 2023
Respuesta de The Ben Guest Services el 6 oct. 2023
Stephen, thank you for taking the time to share your experience! We appreciate your feedback and look forward to seeing you at The Ben on a future stay.

10/10 Excelente

Scott, Henrico

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very cool place with lots of energy. Clearly this hotel is happening. Rooms are really nice and the shower is awesome. The food at Proper Grit was fantastic. I will definitely be back again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM el 2 oct. 2023
Dear Scott, I'm so glad you enjoyed your stay. It is lovely that you found our hotel brimming with energy and beautifully decorated. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Bernardo Neto General Manager

10/10 Excelente

Estelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Ben Guest Services el 27 sept. 2023
Thank you for staying with us Estelle! We look forward to seeing you again at The Ben West Palm.

10/10 Excelente

Carlisa

Se hospedó 2 noches en septiembre de 2023
Respuesta de The Ben Guest Services el 16 oct. 2023
Thank you for staying with us Carlisa! We look forward to seeing you on another visit.

4/10 Mediocre

Elizabeth

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
When we checked in we were given a efferent room than we pad for and then when I complained I was switched over to another room with a view. I booked two rooms and they were not even in the same floor. In the first night we witnessed a car jacking in the corner of the hotel. The hotel security guards did not assist the individual who was being car jacked and beaten by the assailant The sand night there was a false fire alarm at 1:00 am in the morning. While we were asked to leave our room in the middle of the night we waited in the lobby the crowd was that gathered was not what I expected from a hotel at $400 plus the night. There is a bar lounge on the 8th floor of the hotel it’s filled with young thugs and drunks. The surrounding areas are filled with homeless and again not worthy of $400 a night hotel in WPB. The hotel offers a ride to and from the hotel to bar by areas. Good luck understanding the individual who you are suppose to text for a ride and if you do he is too busy to pick you up. The next night again same crowd and not what you would expect. The manager did contact me and I voiced my concerns and experience - he did not even bother to make things right by offering anything complimentary which is what one does to make the experience less difficult on the paying customer. Do yourself a favor if you are looking for a nice place to stay don’t stay at the Ben.
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM el 25 sept. 2023
Dear Elizabeth, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Bernardo Neto General Manager

10/10 Excelente

Theresa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Ben, West Palm el 13 sept. 2023
Thank you for your recent stay, we hope to see you again soon!

10/10 Excelente

LOIS

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff extremely helpful and friendly. Love the free shuttle service and complimentary bikes. As well as views from rooftop. Rooms clean and attractive and lived the shampoo. I certainly recommend this hotel. With a rich history as well.
Se hospedó 2 noches en septiembre de 2023
Respuesta de The Ben Guest Services el 7 sept. 2023
Thank you for your feedback Lois! We look forward to welcoming you on a future visit.

10/10 Excelente

Kenny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We have stayed at your sister hotel in Avalon in Atlanta and loved it so much, that we found this hotel in West Palm Beach. Would definitely stay there again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de The Ben, West Palm el 6 sept. 2023
Thank you so much for your recent stay and your kind words. We hope to see you again soon!

10/10 Excelente

Julian

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I’ve stayed here a few times. Always a pleasure. Beautiful property. Fun pool. Friendly staff. Can’t get back here soon enough.
Se hospedó 4 noches en agosto de 2023
Respuesta de The Ben, West Palm el 4 sept. 2023
Thank you so much for your kind words. We hope to see you again soon!

10/10 Excelente

Dayli

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en agosto de 2023
Respuesta de The Ben Guest Services el 31 ago. 2023
Thank you for staying with us, Dayli! We look forward to seeing you on another visit.

10/10 Excelente

Paul

Le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023
Respuesta de The Ben Guest Services el 27 ago. 2023
Thank you for staying with us Paul! We look forward to seeing you on another visit.

10/10 Excelente

harlen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de The Ben, West Palm Beach el 22 ago. 2023
Thank you for visiting, Harlen! We hope to see you again soon!