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Opiniones sobre Best Western West Monroe Inn

2.5 out of 5
Best Western West Monroe Inn
405 Thomas Rd, West Monroe, LA

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 178 de 546 opiniones" "
Evaluación: 8 - Bueno. 185 de 546 opiniones" "
Evaluación: 6 - Aceptable. 107 de 546 opiniones" "
Evaluación: 4 - Mediocre. 49 de 546 opiniones" "
Evaluación: 2 - Terrible. 27 de 546 opiniones" "

8,2/10

Limpieza

8,2/10

Personal y atención

7,2/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

jose

Se hospedó 1 noche en junio de 2021

6/10 Aceptable

Manoj

Viajó con su familia
Le gustó: Limpieza, personal y atención
Old property but has been properly renovated.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

George

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Okay but a bit pricy for old facility
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Joel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bed and pillows was like sleeping on Rocks
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Som, Carrollton

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The water is yellow. It maybe the hard water or something else but it definitely feels weird to wash hands in it or even to look at it inside the toilet, even after flushing.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Byron

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

david

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No problems
Se hospedó 1 noche en febrero de 2024
Respuesta de Dana P. el 7 mar. 2024
Thank you David for your wonderful rating@

2/10 Terrible

Scott

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not this hotel and no longer is fan of hotels.com
Horrible experience. Communications between Hotels.com and the hotel were not in sync and could not get anything correct…the hotel staff was unwilling to do anything proactive to help alleviate the situation. Do not stay at this hotel and unfortunately…while I formerly was a big fan of hotels.com it’s obvious they have sold out to the overseas customer support which is very poor now. I think I will not be using their service in the future. Inability to service or correct your problems is a pretty big one.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dana P. el 4 feb. 2024
Dear Scott,We are truly sorry for the unfortunate experiece you had with hotels.com. When booking with a 3 party website, it seemed that you chose to cancel your reservation. The cancellation was honored on our end. I noticed you requested a confirmation of this cancelation which hotels.com should have provided to you via email. We hope this clears up any confusion you may have had.Dana P.Guest Relations

10/10 Excelente

Scotty

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Dana P. el 7 mar. 2024
Thank you for your great rating!

10/10 Excelente

Nancy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
great stay
Se hospedó 1 noche en enero de 2024
Respuesta de Dana P. el 7 mar. 2024
Thank you for your great rating!

2/10 Terrible

LaTrice, Lakeland

Se hospedó 4 noches en diciembre de 2023
Respuesta de Dana P. el 28 dic. 2023
Dear Guest,I am truly sorry you had a disappointing stay you had with us. I an not sure what the issue was with your room during your stay with us. If you can kindly email us and let us know how we can improve would be greatly appreciated. Dana P.Guest Relations

10/10 Excelente

Michelle

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

David

Le gustó: Personal y atención
Okay. Could have been better. Room was disappointing. Breakfast was best part stay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dana P. el 28 dic. 2023
Dear Guest,We are sorry for the disappointing stay you had with us. We hope you can give us another opportunity to provide a better stay.

8/10 Bueno

Master

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dana P. el 28 dic. 2023
Thank you for your rating

6/10 Aceptable

James

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
This is less a problem of the motel and more about the city but the water had a foul odor and color.
Se hospedó 6 noches en noviembre de 2023

6/10 Aceptable

Anita

Se hospedó 1 noche en octubre de 2023
Respuesta de Dana P. el 28 dic. 2023
Thank for your rating.

6/10 Aceptable

Emma

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

PATTY

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Matt

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Basic hotel
Basic hotel. Ok for a stay and decent location.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Monyka

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Triantafilli

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quick one night stay
One night stay the bed was very uncomfortable. Location was good . Near restaurants. They have hot breakfast the lady was very friendly. They we’re painting the exterior to keep up with the property. Pool . We didn’t use . As overall good stay
Se hospedó 1 noche en agosto de 2023
Respuesta de Dana P. el 5 sept. 2023
Dear Guest,First, thank you for your kind comments about breakfast, location, and overall stay. In regards to the comfort of the bed, we are truly sorry about this and will forward your comments to the owner. We appreciate your stay with us and hope to see you again soon!

10/10 Excelente

JOSE

Le gustó: Limpieza
Excellent service
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dana P. el 5 sept. 2023
Thank yo for your wonderful rating!

4/10 Mediocre

Naveen

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Assigned room toilet flush broken. Urine in the toilet. Dirty hallways. Too expensive for such a property. Night staff not welcoming.
Se hospedó 1 noche en agosto de 2023
Respuesta de Dana P. el 16 ago. 2023
Dear Guest,We are truly sorry for the unfortunate stay you had with us. In regards to the color of the water, it is a norm in our area as the water has a yellowish tint to it. We will review our camera about the night staff and are truly sorry about this. We hope you can give us another opportunity in providing better service.

4/10 Mediocre

Hunt

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hmmm, why?
Paid a premium for the area and got zero benefit for the extra. Desk looked at me like I had 2 heads when I asked if they had a wine opener. Breakfast for fast was cozy and nice… changed up daily
Se hospedó 1 noche en agosto de 2023
Respuesta de Dana P. el 8 ago. 2023
Dear Hunt,We are sorry for the unsatisfactory stay you had with us. We have noted your concerns. We hope you can give us another opportunity in providing better service.

6/10 Aceptable

Clothilda

Viajó por negocios
Le gustó: Limpieza, personal y atención
I did not like the bed it was lumpy and noisy. the shower head in the shower head was to low, I was taller than the shower head, the bathroom too cramped.
Se hospedó 3 noches en julio de 2023
Respuesta de Dana P. el 30 jul. 2023
Dear Clothilda,We are truly sorry for the unfortunate stay you had with us. We have forwarded your concerns to the proper department. In regards to the size of the bathroom, we, unfortunately, cannot change this. We appreciate your stay with us.Dana P.Guest Relations

10/10 Excelente

Olive

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property was comfortable
Se hospedó 3 noches en julio de 2023
Respuesta de Dana P. el 30 jul. 2023
Thank you for your great rating!

6/10 Aceptable

Donne, Savannah

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Pretty much a good value old style motel. Not fancy, not the greatest facilities, just basic clean an we slept well.
Se hospedó 1 noche en julio de 2023
Respuesta de Dana P. el 30 jul. 2023
Thank you for your review. We appreciate your kind comments.

10/10 Excelente

Brenda

Se hospedó 1 noche en junio de 2023
Respuesta de Dana P. el 30 jul. 2023
Thank you for your Rating!

10/10 Excelente

linda

Se hospedó 2 noches en junio de 2023
Respuesta de Dana P. el 30 jul. 2023
Thank you for your rating!

8/10 Bueno

Lauren

Viajó con su familia
Le gustó: Limpieza, personal y atención
It was ok
No bugs or issues. No frills. Probably would have been just as comfortable across the street at the Red Roof for half the price. Nice pool and breakfast. Close to shopping. I guess I was just expecting more for the price.
Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Yadira

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
The place was clean but the water was yellow and had a terrible smell.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Brandi

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Overall a nice stay
Bed was a bit uncomfortable being it felt like sleeping on a brick other than that it was clean, friendly and we had a nice stay.
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Linda

Viajó con su familia
Le gustó: Limpieza, personal y atención
It was ok
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Joan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Robert, SLIDELL

Le gustó: Personal y atención
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Britt

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean!
it was easy checkin. Clean room
Se hospedó 1 noche en mayo de 2023
Respuesta de Dana P el 10 may. 2023
Thank you kindly for your wonderful review. We appreciate your review as our staff works very hard to provide each guest with an enjoyable stay.We look forward to welcoming you and your family, if your travel plans should bring you back to our area.Dana P.Guest Relations

6/10 Aceptable

Joni

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
Not somewhere I would book again.
The room was big enough, although we did not realize the rooms opened to the outside & would have never booked had we known. The outside is very run down. Parking is limited. The bathroom is comical. I have never seen anything so small. My son is 6’3” & has head touched the ceiling & shower head sprayed his chest. You have to close the door before sitting on the toilet. It is tiny. All I could do was laugh. It was only for 1 night for a baseball game. Any longer & I would have cancelled & left.
Se hospedó 1 noche en mayo de 2023
Respuesta de Amanda R el 10 may. 2023
We are truly sorry for the experience you had during your stay with us. As you can see from previous reviews written by guests, we pride ourselves in serving all guests to the best of our ability. Again, we are truly sorry we failed you. We hope this unfortunate experience does not stray you from staying with us or the Best Western brand.

8/10 Bueno

Stephen

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff helpful. My room did not have any bath towels. Staff took care of it.
Se hospedó 1 noche en abril de 2023
Respuesta de Dana P el 10 may. 2023
Thank you kindly for your wonderful review. We appreciate your review as our staff works very hard to provide each guest with an enjoyable stay. Glad to hear the front desk staff took care of the towel situation, we apologize for this inconvenience.We look forward to welcoming you and your family, if your travel plans should bring you back to our area.Dana P.Guest Relations

8/10 Bueno

Ignacio

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2023
Respuesta de Amanda R el 10 may. 2023
We appreciate you choosing Best Western for your stay. Thank you kindly for the review.

10/10 Excelente

Melissa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The prices in the W. Monroe area are ridiculous. This hotel was priced lower and wasn’t as nice on outside but the front desk clerk was so nice and helpful and the room was immaculate and smelled amazing and was very spacious! Would stay here again!
Se hospedó 1 noche en marzo de 2023
Respuesta de Amanda R el 10 may. 2023
Thank you kindly for your wonderful review. We appreciate your words as our staff works very hard to provide each guest with an enjoyable stay.We look forward to welcoming you and your family, if your travel plans should bring you back to our area.

10/10 Excelente

Nancy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Heavy rains caused the lawn to be one big puddle. No big deal.
Se hospedó 1 noche en marzo de 2023
Respuesta de Amanda R el 10 may. 2023
We are truly sorry for the water in the parking lot. As you can see from previous reviews written by guests, we pride ourselves in serving all guests to the best of our ability. We hope this experience does not stray you from staying with us or the Best Western brand.Thank you for your review.

10/10 Excelente

Kelton

Se hospedó 1 noche en marzo de 2023
Respuesta de Amanda R el 10 may. 2023
We appreciate you choosing Best Western for your stay. Thank you kindly for your review.

10/10 Excelente

Denise

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Donna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2023

8/10 Bueno

Janet

Viajó con su familia
Le gustó: Limpieza, personal y atención
Decent place, just needs updating. Sofa bed mattress was old and lumpy, bathroom fixtures are old. The staff was very kind and friendly.
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Julie

Se hospedó 1 noche en enero de 2023

6/10 Aceptable

Casey

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Decent
The front lobby service was excellent. From the beginning at check in, to the lady helping with the breakfast to the guy emptying the trash, everyone was kind and helpful. The room smelled of cigarette smoke. This was the hardest to ignore. Everything smelled of it after being there only a few hours. We did not ask for a new room, we just went to sleep early to get it over with faster.
Se hospedó 1 noche en enero de 2023

6/10 Aceptable

George

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
Old, tired rooms. The beds were very uncomfortable, hard lumpy mattresses with very tiny almost worthless pillows. The bathroom was so tiny that you practically needed to step into the shower just to close the door. Not someplace I would recommend
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Michael, Texarkana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Need bottles of water in rooms Water yellow and taste bad Need new pillows
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Laura

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean rooms and great beds!
Se hospedó 1 noche en noviembre de 2022