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Opiniones sobre West End Washington DC, Tapestry Collection by Hilton

3 out of 5
West End Washington DC, Tapestry Collection by Hilton
1121 New Hampshire Ave Nw, Washington, DC

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 518 de 1000 opiniones" "
Evaluación: 8 - Bueno. 342 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 81 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 36 de 1000 opiniones" "
Evaluación: 2 - Terrible. 23 de 1000 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,0/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Bernal

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Un robo.
llegamos tarde por atraso del vuelo, nos dijeron que se cancelo y nos estan cobrando de nuevo
Se hospedó 1 noche en septiembre de 2021
Respuesta de Kojo el 2 oct. 2021
Hi There, Guaranteed hotels reservations are held for guest arrival regardless. If we do not get prior request of changes in reservation on time, then we charge for no show, if guest does not show up. I regret the airline delayed you on this occasion. I trust that in the future you will be able to give us advance notice. Thank you

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en febrero de 2020

10/10 Excelente

Claudio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Vacaciones en Familia
Muy buena estancia, en el subterraneo existe un pubs y el sabado se hizo mucho ruido, pero de los 10 dias de estadia fue super comodo, desayuno y atencion de primera, check out super rapidos, de seguro volveria
Se hospedó 9 noches en septiembre de 2019
Respuesta de General Manager el 26 sept. 2019
Dear Claudio, It was an honor hosting you at West End part of the Georgetown Collection! We're thrilled our comfortable accommodations and excellent breakfast were exactly what you were looking for. It's also great to know that our check-out process went smoothly. However, we apologize for any noise concerns. Our staff is always happy to show you other available rooms that might be quieter. If your adventures bring you back to the city, please come see us again. Kojo Aboagye General Manager

6/10 Aceptable

RICARDO

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Mal esperana algo digerente
Se hospedó 5 noches en junio de 2019
Respuesta de kojo el 16 jul. 2019
“Dear Guest, Thank you for having taken your time to provide us with your feedback!

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
Excelente ubicacion, pero la limpieza de los cuartos falta mejorar!!!
Se hospedó 5 noches en mayo de 2019
Respuesta de General Manager el 22 may. 2019
It is fantastic that our location impressed you; however, we are very sorry that the cleanliness of your room fell short. Housekeeping has been informed. Should the need arise, we would be honored to host you again! Kojo Aboagye General Manager

8/10 Bueno

Cliente verificado

Se hospedó 5 noches en mayo de 2019
Respuesta de kojo el 21 may. 2019
Dear valued guest, Our team at the West End part of the Georgetown Collection would like to thank you for reaching out with your feedback after your recent stay with us. It would be wonderful to see you again next time you are in the area! Kojo Aboagye General Manager

8/10 Bueno

maria gabriela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent stay
It was a very nice experience. Excellent location, walking distance to the White House and most interesting sites. Staff was polite and attentive and it was a plus that breakfast was included. I would have liked the bathroom to be bigger though.
Se hospedó 3 noches en abril de 2019
Respuesta de General Manager el 19 abr. 2019
Dear Maria, We are so pleased that you had an enjoyable time with us at West End part of the Georgetown Collection! It thrills us that our location made it easy for you to visit the White House and other famous sites. We are also proud that our team was attentive to your needs and that breakfast made for a nice addition to your experience. Our team wishes you nothing but the best, and we relish our next chance to have you back! Kojo Aboagye General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien, el personal es amable. Solo que el espacio para tomar el desayuno era un poco reducido.
Se hospedó 3 noches en marzo de 2019
Respuesta de General Manager el 3 abr. 2019
Our friendly staff takes pride in making all our guests feel at home and will be proud you appreciated their kind attention. However, we apologize for any issues with the breakfast area. Guests are welcome to enjoy their morning meal in their room or other areas of the hotel. If your travels bring you back to the city, please come stay with us again. Kojo Aboagye General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bien: Fui recibido correctamente. El hotel está limpio y bien atendido, pero los muebles son un tanto viejos.
Se hospedó 1 noche en febrero de 2019
Respuesta de General Manager el 7 mar. 2019
Cleanliness, comfort, and convenience are all aspects you can expect to find here at West End part of the Georgetown Collection. Our team will be delighted to hear your compliments about their helpful service and their commitment to our high standards of cleanliness. Thank you for noting aspects that you felt would have made your stay even better. We hope to see you again soon! Kojo Aboagye General Manager

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really liked the space I had in the room, except the kitchenette which seems very small, although I was there for only one night and didn´t even use it. The staff was very friendly. I would stay there again if I do to that part of DC again.
Se hospedó 1 noche en enero de 2019
Respuesta de General Manager el 11 feb. 2019
Thank you for sharing your feedback after your recent stay at the West End part of the Georgetown Collection! We're happy to hear that you enjoyed the space provided in your room, but we apologize that the size of the kitchenette did not quite meet your expectations. We're so glad our team made sure you received friendly service throughout your visit. Please come see us again next time you are in the area! Kojo Aboagye General Manager

8/10 Bueno

IVAN ANDRES

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recomendable
Excepto por un desayuno que puede mejorar, una muy buena opción a costo moderado para la zona
Se hospedó 4 noches en enero de 2019
Respuesta de General Manager el 22 ene. 2019
Dear Ivan, We're so glad that you appreciated our comfortable accommodations and that our competitive rates were ideal for your budget. We would love to hear what you had hoped to see at breakfast. Our entire team here at West End part of the Georgetown Collection works hard to provide each guest with an enjoyable stay. Next time you are in the area, come back and see us again for an even better visit!

10/10 Excelente

Juan Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Una feliz estancia en un hotel con excelente ubicación y excelente trato del personal .
Se hospedó 3 noches en diciembre de 2018
Respuesta de General Manager el 21 dic. 2018
Dear Juan, It was a pleasure hosting you at West End part of the Georgetown Collection! We're thrilled our friendly staff made you feel at home and that our location was convenient for your needs. Should your adventures bring you back to the city, we welcome you to stay with us again! Kojo Aboagye General Manager

8/10 Bueno

Cliente verificado

Le gustó: Comodidad de la habitación
Muy cerca del metro y la GWU. El desayuno correcto.
Se hospedó 7 noches en noviembre de 2018
Respuesta de General Manager el 12 nov. 2018
We were happy to provide you a convenient place to stay in the area and ensure you had an excellent breakfast. Thank you for the kind review. Please come see us again the next time you're in the city. Kojo Aboagye General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en agosto de 2018

10/10 Excelente

VICTOR R

excelente hotel
UN HOTEL MUY LIMPIO, MUY GRAnde, UN SERVICIO EXCELENTE
Se hospedó 2 noches en agosto de 2018
Respuesta de General Manager el 22 ago. 2018
Dear Victor, It was a privilege to host your trip to the U.S. Capital! Offering superior service and ample space for guests to relax in makes us proud, and we thank you so much for your encouraging feedback. We hope you'll trust in West End part of The Georgetown Collection again when you're back in Washington DC! Kojo Aboagye General Manager

8/10 Bueno

FERNANDO, Caracas, Venezuela

Le gustó: Limpieza, estado de la propiedad e instalaciones
Muy bien ubicado y muy tranquilo,lamentablemente no cuenta con un restaurante o room service ya que en la noche las opciones de comida ligera en la zona son muy pocas.
Se hospedó 6 noches en agosto de 2018
Respuesta de General Manager el 15 ago. 2018
Dear Fernando, It's always a pleasure hearing from our guests. We're glad our quiet, convenient location worked well for your trip. However, we're sorry for any inconvenience with onsite dining. Our staff is always happy to suggest nearby spots to get a bite. If you're in the city again, we welcome you back to our hotel. Kojo Aboagye General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2018

8/10 Bueno

Ketty, Buenos Aires

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen hotel, bien ubicado
Nos sentimos comkdos. El personal, muy atento dn todo momento. Las instalaciones bien. Se puede ir caminando a muchos de los lugares turisticos. Lo unico un pico flojo es el buffet, correcto pero nada mas.
Se hospedó 2 noches en mayo de 2018
Respuesta de General Manager el 21 may. 2018
Dear Ketty, We're grateful that we had the opportunity to be your host and appreciate your kind feedback. It's great to read that our friendly staff was attentive at all times, and it's wonderful to see that our beautiful facilities provided comfort and convenience. We're sorry to hear about your disappointment with the buffet and will pass along your comments to the appropriate member of our staff. Our excellent location is one of the many benefits that our guests love, and we're glad to see that you enjoyed it as well. Thanks for your delightful review, please come back soon so we can serve you again. Kojo Aboagye General Manager

10/10 Excelente

Eduardo E

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buen lugar para estar en Washington DC
El personal es amable. Buena ubicación y excelente desayuno incluido
Se hospedó 7 noches en marzo de 2018
Respuesta de General Manager el 4 abr. 2018
Your experience is what we hope for all our guests when they visit Georgetown Inn West End. We're thrilled the helpful service, great location, and delicious complimentary breakfast worked well for you. We hope you were able to visit the many sites and sounds of our incredible city. When you find yourself coming to Washington DC again, please join us again. Kojo Aboagye General Manager

8/10 Bueno

Jacob

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Georgetown Inn West End
Todo bien
Se hospedó 1 noche en marzo de 2018
Respuesta de General Manager el 22 mar. 2018
Dear Jacob, Thank you for your stay. It means a lot to our team to know that we could provide a comfortable and cozy experience here in DC. Your positive feedback is encouraging! Choose us again for another terrific experience here in the Capital. Kojo Aboagye General Manager

8/10 Bueno

erlinda

Viajó con su familia
Le gustó: Personal y atención
Quiet neighborhood until got awakened at 4:30 am by garbage collection.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Roselle

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A very nice place to stay in DC.
Se hospedó 2 noches en abril de 2024
Respuesta de Kojo el 24 abr. 2024
thank you very much for your review. We are delighted to hear that you enjoyed your stay with us. Do not hesitate to reach out for your future accommodations in the city.

8/10 Bueno

Wellington, Hoboken

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
average hotel, clean, staff is friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de Kojo el 19 abr. 2024
Thank you for taking the time to complete this survey. We appreciate your business and look forward to hosting you again in the future.

8/10 Bueno

Gerardo

Le gustó: Limpieza, estado de la propiedad e instalaciones
The manager on duty, gets a bad attitude
Se hospedó 1 noche en marzo de 2024
Respuesta de Kojo el 4 abr. 2024
Thank you for taking the time to complete this survey. we will use your feedback to improve our service.

6/10 Aceptable

Jason Scott

This was an adequate hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Kojo el 4 abr. 2024
Thank you for taking the time to complete this survey. we will use your feedback to improve our service.

4/10 Mediocre

Nancy

Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Attached bar very loud.
Se hospedó 2 noches en marzo de 2024
Respuesta de Barbara el 31 mar. 2024
Thank you for staying at West End Washington DC, a Tapestry Collection by Hilton during your visit to our Nation’s Capital. Your review has been received. We appreciate you taking the time to complete our survey and your feedback will be used in areas of improvement.

6/10 Aceptable

Doug

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The downstairs bar was quite noisy.
Se hospedó 2 noches en marzo de 2024
Respuesta de Kojo el 26 mar. 2024
Thank you for your response. I will share your concerns with management for a quick actionable resolution. We trust that everything else was good with your stay.

8/10 Bueno

Kuo Wei, Goshen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Kojo el 26 mar. 2024
Thank for taking the time to complete this survey. We appreciate your business, and we look forward to hosting again in the future.

10/10 Excelente

Denise

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Will definitely return
Se hospedó 1 noche en febrero de 2024
Respuesta de Barbara el 18 feb. 2024
Hello Denise, we are thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back !

10/10 Excelente

Wendie

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The beds are comfortable. The property is well maintained.
Se hospedó 1 noche en enero de 2024
Respuesta de Kojo el 2 feb. 2024
Thank you very much for your positive review about your recent stay with us. We look forward to hosting you again in the near future.

10/10 Excelente

Kari

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Kojo el 16 ene. 2024
Thank you very much for your positive review. We look forward to hosting you again soon

4/10 Mediocre

Ryan

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Kojo el 15 ene. 2024
I regret your experience that led to 4 points of feedback level. Your review is important to us, and we will use it to improve on our services.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place
Se hospedó 1 noche en enero de 2024
Respuesta de Kojo el 8 ene. 2024
Thank you very much for your positive review about your experience with us. We look forward to hosting again in the future.

10/10 Excelente

Nicholas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
the pillows honestly were the best part! lovely room as well!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kojo el 8 ene. 2024
Thank you very much for your positive review about your experience with us. We look forward to hosting again in the future.

6/10 Aceptable

Tracey

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel is in a great location, hotel and rooms really clean Beware! Hotels.com says it is free parking when in fact, there is no parking on site. You need to park a street over and park at the Ritz Carlton for 40 dollars a night with no in out privileges.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Barbara el 7 ene. 2024
Thank you for staying at West End Washington DC, a Tapestry Collection by Hilton during your visit to our Nation’s Capital. Your review has been received. We appreciate you taking the time to complete our survey and your feedback will be used in areas of improvement.

10/10 Excelente

Alexandria

Se hospedó 1 noche en diciembre de 2023
Respuesta de Kojo el 2 feb. 2024
Thank you very much for your positive review about your recent stay with us. We look forward to hosting you again in the near future.

10/10 Excelente

John

Viajó por negocios
Le gustó: Servicios
All went well so far
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kojo el 3 ene. 2024
Thank you very much for taking time to complete this survey. We appreciate you very much and we look forward to hosting you again in the future.

4/10 Mediocre

Chris

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
A nice place to stay. Biggest issue was when I booked through Expedia, self parking was free. Not the case. Management never reached out to me after I left a request to speak to them the afternoon before. Hotel (Hilton) should insure their advertisements are correct.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Barbara el 8 dic. 2023
Thank you for bringing your concerns to our attention. we sincerely regret for any inconvenience caused regarding the parking situation. Please be assured that we take your feedback seriously, and that this matter will be promptly addressed. Thank you for your patience for choosing to stay with us.

10/10 Excelente

Jean-Baptiste

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great hotel, great area, walking distance to many neighborhoods and shops. Sadly one of the few hotels in dc that doesn’t charge a bullkrap resort fee.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kojo el 3 ene. 2024
Thank you for taking the time to explain your experience. We truly appreciate you and we will use your feedback to improve our services.

6/10 Aceptable

Jeffrey

Viajó con su pareja
Le gustó: Personal y atención
Property currently undergoing extensive renovations. Good for the future, but noisy and disruptive now. Staff pleasant and helpful. Very limited food options. No late breakfasts at this location. Site is on busy motorway. Not too far from Metro, but area is carcentric and unappealing to pedestrians. Adequate for the conference we attended, but not desirable for travelers seeking an uplifting experience.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Barbara el 20 nov. 2023
We appreciate your feedback regarding the noise from the bar, limited breakfast option and the overall experience. We regret for any inconvenience caused. We are committed to improvements and will explore options to enhance the overall experience. Thank you!

6/10 Aceptable

Mitsunari, Rockville

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 5 noches en noviembre de 2023
Respuesta de Barbara el 20 nov. 2023
Thank you for staying at West End Washington DC, a Tapestry Collection by Hilton during your visit to our Nation’s Capital. Your review has been received. We appreciate you taking the time to complete our survey and your feedback will be used in areas of improvement.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great alternative to the big hotels. Clean, great location.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kojo el 21 nov. 2023
Thank you for taking the time to complete the survey. We appreciate your responds very much.

6/10 Aceptable

James

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Location and area was great The breakfast bar area had signs stating it was effectively condemned by the local fire service and breakfast was worthy of a 1star review st best! We ended up going to McDonald’s (5min walk) instead!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Kojo el 9 nov. 2023
Thank you very much for taking the time to complete this survey, your review is very important to us, and we will use it to improve our services.

4/10 Mediocre

Clorinda, New York

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I spent quite some time prior to my trip attempting to decide where to stay as I would only be in DC for one night. And decided on this place because it gave the allure of being quite fancy given the high price they were charging per night, and based on recent reviews, I took the bait. Obviously, people rated this not based on being qualified travelers, but the location being a good spot, I guess. Although far from any monument or historical places of interest.The guy at the front desk was not professional enough to greet incoming customers. And the room which faced an apartment building ever so near was very disappointing. Thus, there was no view whatsoever and I had to ensure curtains were drawn as to prevent anyone from the other building casually looking at me in my hotel room. Then there was advertisement of the hotel having a restaurant, Cuban none other. Great news for me as I surely assumed the place would have delicious Cuban coffee. The restaurant was practically in the basement and to my surprise, did not serve coffee! I was treated poorly by the waiter who immediately told me that I could not order anything from the menu because Brunch was over and dinner would not begin till 2 hours later. Bewildered why he did not tell me all this prior to sitting me on an uncomfortable bench. It was then that I asked for coffee and then when I was told that a Cuban restaurant in DC did not have coffee! I should have gone with my gut and stayed near Union Station.
Respuesta de Kojo el 6 nov. 2023
Thank you for taking the time to complete this this review. Management has taken notices of your concerns and we will use it to correct and improve on our service.

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Friendly and competent staff. Comfortable room with all the needed necessities. Would recommend this establishment to family and friend.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kojo el 6 nov. 2023
Thank you for taking the time to positively rate your experience with us. We will use it to better service our guests.

8/10 Bueno

Mary

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not quite up to expectations.
Two beds and a lounger were what I expected to have for 3 ladies overnight. But two beds and a chair instead. Front desk tried to change us rooms but different rate then. Ok went back to original room with a cot. It was fine overall, a few directions were off. No parking across the street and no reservation for said part available. Was told around the next two blocks. Found a block and half next to Hyatt. Cheaper $31 overnight.Restaurant was a surprise as it was more like a basement hangout. So it was overall nice but maybe look elsewhere next time.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kojo el 30 oct. 2023
Thank you very much for taking the time to tell us about your experience. Your review is very important to us, and we will use it to improve on our services.All the best.

2/10 Terrible

Barbara

Se hospedó 1 noche en octubre de 2023
Respuesta de Kojo el 30 oct. 2023
I regret that you did not have a great stay with us. Your review is very important to us, and we will use it better improve on our services.Thank you.

10/10 Excelente

Aimee

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good stay. One disappointing thing was the electrical outlet on the lamp fried my mom’s phone cord and she had to buy new cords. Let front desk know and I am still waiting to hear from the manager to see if she can be reimbursed.
Se hospedó 6 noches en octubre de 2023
Respuesta de Kojo el 30 oct. 2023
Thank you very much for taking the time to review our property during your recent visit. I regret the issue of your phone cord. As I indicated in my direct message to you, I trust that you are satisfied with it. All the best