Thanks very much for the great review, Carlos! We hope to see you again soon.

Hi Ariel,We apologize that we didn't meet your standards.

Thank you for the Great Review - Looking forward to your next stay with us!

Hi Mario, Thank you for the feedback and your business! We are glad to hear you enjoyed your stay and we hope you will consider us again in the future!

Dear Antonio, Thank you for the feedback and your business. We are thrilled you enjoyed your stay and hope we have the pleasure of hosting you again!

Hello Alica, Thank you for the 10 out of 10 ratings. We appreciate the nice feedback and look forward to welcoming you back soon. Thanks again, Jeff Elstro General Manager

Thanks for the fantastic review! It is excellent that you had such an amazing stay with us! We are delighted that our team made you feel welcome and valued during your stay at our hotel. We strive to go further to ensure our guests have a memorable experience. That is what we like to see! We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!

Dear Carlos, Thank You for taking the time to share your impressions of the Graham. It is always great to hear that our staff is friendly and attentive and that you enjoyed your guestroom. I'll be sure to share your comments with everyone! Please come back and stay with us again soon. Warmest Regards, Christopher

Dear Mayer, Thank you for choosing the The Graham Georgetown on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in Washington. I had a chance to review the score you gave us after your visit. As a new product and a small gem in the heart of Georgetown, The Graham relies on recommendations from its guests to as a destination to visit for the travelling community. I would hope that you would be kind enough to share your feedback on TripAdvisor, if possible. TripAdvisor is a network that allows our hotel guests to tell their experience to the world. I believe that your feedback will be valuable and appreciated by all of us here at the hotel and all of the other travelers looking for a hotel in our nation's capital. Please share your opinion by submitting a review at www.tripadvisor.com/reviewit. Thank you, again, for your honest feedback. If I can be of any further assistance or if you are visiting the city in the future, do not hesitate to reach out! Regards, Abdulla Almutairi Director, Rooms Division

Your feedback is important to us, and we would like the opportunity to address any concerns you may have in more detail. We strive to provide exceptional service to all our guests, and we regret that we fell short of this goal during your stay.Please feel free to reach out to us directly at the hotel so that we can discuss your experience further and work to resolve any issues you may have encountered. We hope to have the opportunity to welcome you back in the future.

Our sincerest apologies for the unacceptable experience you encountered during your recent stay at our hotel. Your feedback is incredibly valuable to us, and I want to assure you that we take your concerns very seriously. I have sent you a private email addressing the issues you raised in your review.

Good day, Ms. FaresI'm sorry to hear that the hotel only received a 2-star review; please contact us so we can address your concerns and figure out how to make your next stay, if given the chance more enjoyable.

Good afternoon, We sincerely regret not living up to your expectations, but rest assured that we will be making improvements to our property in the coming months.Since we are a historic property in Georgetown, we do not currently have the heat switched over to air conditioning in the building yet due to the tricky weather. However, we do provide guests who are uncomfortable with the heat cooling systems.

Thank you for taking the time to share your feedback regarding your recent stay with us. We take your concerns seriously and are committed to addressing each issue to prevent similar occurrences in the future.We will be refunding the Destination Fee charged during your stay. Please accept our sincere apologies for the inconveniences you faced during your stay. Your feedback is invaluable to us, and we appreciate the opportunity to address these issues and improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.