The people managing it deserve ZERO stars. First night we arrived the hot tub was in vomit worthy condition. Water was visibly dirty white and smell was disgusting. We called them the next day, a tech came out and told us that he will drain the water and it will reheat in 4-5 hours. That was not the case, it took 11 hours to reheat, so we barely got to use it! When we called again they told us “ you were misinformed”.
The whole group complained about the pillows, they were hard as a rock! Some towels looked like rags. The walls and wood work was very dirty! Literally dirt and snot smeared in the hallways.
They charge $550 for cleaning but only one person showed up to clean this huge house after us. No wonder the cleaning person can’t keep up with it all.
Worst of all is that we used the dishwasher one time and they are blaming a broken dishwasher on us! With hundreds of people going in and out of this house they decided to blame the overused, old, broken dishwasher on us and kept our deposit! And then They had the audacity to email me that they considered CHARGING us for the hot tub refill! I don’t recommend this house because of the managing company called Oceanfront properties!