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Opiniones sobre Mercure Wagga Wagga

4 out of 5
Mercure Wagga Wagga
1 Morgan St, Wagga Wagga, NSW

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 511 de 1001 opiniones" "
Evaluación: 8 - Bueno. 373 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 84 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 24 de 1001 opiniones" "
Evaluación: 2 - Terrible. 9 de 1001 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Julie

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Janice

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Bit of a funny smell in the bathroom. Body wash dispenser in shower was pretty much empty.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mercure Wagga el 12 feb. 2024
Thanks very much for your feedback, we're looking into the issue with the smell. We're glad you enjoyed your stay otherwise, and we look forward to seeing you again soon.

8/10 Bueno

Nicole

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were friendly and very helpful and the whole property was easy to navigate
Se hospedó 2 noches en febrero de 2024
Respuesta de Mercure Wagga el 12 feb. 2024
Thanks very much for your feedback, we're glad you enjoyed your stay, and we look forward to seeing you again soon.

2/10 Terrible

Hristos

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Less than impressed
Upon arrival, hotel seemed ok, quick check in, a little smaller than expected room, bathroom had lots of messy silicone repairs. Spent the afternoon in the hotel pool. Around 9pm my husband asked me where the breakfast was served, it was at this time realised I wasn't told anything at check in. After searching, found a sml QR code on the wall for the hotel information. Found out breakfast finishes at 9am (industry average 10am), also read that guests can enjoy free entry to the nearby aquatic centre, unfortunately it was far too late by then. Pity nothing was said at check in, our young son would have loved it. Went to have breakfast, arrived at 8:45am, and the Bain Marie was empty, asked staff about cooking some breakfast, unwilling at first, but reluctantly agreed, we were happy to wait. Went to eat my breakfast, after a few bites, I then noticed a black hair around my hash brown EEWWW!!! That was the end of breakfast for me and the rest of my family.  Told restaurant staff, they apologised, but didn't seem fussed, confirmed the chef indeed has black hair. Spoke with receptionist, and showed her photo, she went out the back and returned a min or so later asking 'is there anything else I can help you with?' Really?? How about breakfast without the chef's 'special seasoning'  Wouldn't return, there are plenty of options in Wagga Wagga that value their guests.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A really neat stay and close to shops etc. The only thing I found challenging was the restaurant menu not having enough for plain eaters. I can usually find something like schnitzel or fish and chips. The staff were very helpful but the menu not so much.
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 7 feb. 2024
Thanks very much for your feedback, we appreciate the time! We undertake a new menu for Autumn/Winter and Spring/Summer, so we will endeavour to cater better on the next one!Thanks for staying with us, and we hope to see you again soon!

8/10 Bueno

Mark

Le gustó: Limpieza, personal y atención
Na
Se hospedó 1 noche en febrero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

10/10 Excelente

Jo

Viajó con su familia
Le gustó: Servicios
Lovely property.
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your feedback, and we're glad you enjoyed your stay! We hope to see you again soon!

8/10 Bueno

Natasha

Viajó con su familia
Le gustó: Limpieza, personal y atención
Great location, very clean. The negatives the bathroom needs a revamp. They do not have toilet roll’s anymore. Beds were too soft. Loved the free Foxtel.
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your feedback, we are currently in planning for a revamp by the end of the year. We hope to see you again soon for another visit!

8/10 Bueno

Erin

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Comfortable stay. Milk at buffet breakfast was off but otherwise a nice offering. Condition of property was fine for the price.
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your feedback, I'll pass it on to our Kitchen to keep a better eye on! We hope to see you again soon!

8/10 Bueno

Myra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All was good.
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your feedback, we're glad you enjoyed your stay! We hope to see you again soon!

10/10 Excelente

Pramil

Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 22 mar. 2024
Thanks very much for your feedback, we're glad to see you enjoyed your stay with us! We look forward to seeing you again soon!

4/10 Mediocre

Rajaram

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
Messed up with my booking. First they couldn't find my booking, and then they said breakfast is not included while I had booked breakfast. The restaurant almost charged me for someone else's food. And after I asked for the bill they realised it was wrong. Overall, they're unapologetic.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

8/10 Bueno

Andrew

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
TV didnt function and had to get assistance. Staff were friendly and helpful. Place is tired and needs a refurb.
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your feedback, we're glad our team was able to help! We're currently in planning for a revamp by the end of the year, so we hope to see you again soon for another stay!

6/10 Aceptable

Lauren

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
The room is pretty tired! Feels like it all needs a re-paint and new lighting. Room was clean and tidy, beds comfortable and towels were fine, but initial feeling was a little disappointing when arriving. My childs bare feet were dirty after running around in the room for a night so made me wonder how clean the floor really was!
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your feedback, we're currently working with our housekeeping team to train a new squad, we'll be sure to make sure they know to maintain standards! We're in planning for a revamp by the end of the year, so we hope to see you again soon for another visit!

10/10 Excelente

Emma, Meadowbank

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

10/10 Excelente

Robyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
An excellent area - close to the CBD but very quiet. Room was stylish & very clean. Couldn't have wished for anything better.
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we're glad you enjoyed your stay! We hope to see you again soon!

8/10 Bueno

Timothy

Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

6/10 Aceptable

Rahul

Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

10/10 Excelente

peter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Specious, clean, convenient location and nice staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon for another wonderful stay!

10/10 Excelente

Laurel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

10/10 Excelente

Jacky

Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

8/10 Bueno

Neala

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
There was food under our bed and the pool was green.
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, that's not great to hear! We will be in contact with our Housekeeping team to make sure the squad is maintaining standards! We hope to see you again soon for a better stay!

8/10 Bueno

Sachith

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

6/10 Aceptable

Dai

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Air conditioner remote control did not work. Carpet was dirty and old. Property in needs of a good renovation.
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review. We're currently in planning for a refurb by the end of the year, so we hope to see you again soon!

6/10 Aceptable

John

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

6/10 Aceptable

Jenny

Le gustó: Personal y atención
Overall location was good but the room felt a bit dated - carpet stained, lumpy mattresses, no microwave, bathroom needed a refurb and fridge very small with no freezer
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we're sorry we didn't meet your expectations. We do offer a microwave in the Guest Laundry, and we do have rooms with a freezer attachment as part of our kitchenette next time you book, if that is a high-priority inclusion! We're currently in planning for a refurb, so we hope to see you again soon for another stay!

8/10 Bueno

Scott

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice place to stay, room are basic but clean, there was no extra pillows, the beds are verrry soft, felt like your feet are way above your head the whole family , didn’t have a very good night sleep.
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we're sad to hear you didn't enjoy your stay, but we hope to see you again after our planned refurb for a better sleep!

4/10 Mediocre

Adam

Le gustó: Limpieza
Was not told the resturant was closed on the web site or by the lady at the reception. This was the reason why i picked this hotel. There was no freezer in the fridge so i could not freeze my ice packs ready for the next days journey. The toilet paper dispenser belongs in a public toilet at the local football ground not in a 4 star motel. Didnt like been gouged on price because i had a late booking. Wont stay at mercure again. Better value else where.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Nini

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay at Mercure, friendly staff and rooms were clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we're glad you enjoyed your stay! We hope to see you again soon!

10/10 Excelente

John

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

8/10 Bueno

Merryl

Se hospedó 1 noche en diciembre de 2023
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

8/10 Bueno

Emma, Pudsey

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mercure Wagga el 6 feb. 2024
Thanks very much for your review, we hope to see you again soon!

2/10 Terrible

Saba

Se hospedó 1 noche en noviembre de 2023
Respuesta de Mercure Wagga el 12 dic. 2023
Thanks for your feedback, we hope we get another opportunity to help you enjoy your stay!

8/10 Bueno

Christine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mercure Wagga el 12 dic. 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! See you again soon!

10/10 Excelente

Marc

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Everything with great, I will say the staff in the restaurant seemed unhappy (particularly one of them), I bumped into someone else who stayed there the same night as me and they had the same opinion of the restaurant staff (the same staff member too).
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mercure Wagga el 12 dic. 2023
Thanks very much for your feedback, we'll make sure we follow up with the staff member! We're glad you enjoyed your stay otherwise! See you again soon!

10/10 Excelente

James

Se hospedó 1 noche en noviembre de 2023
Respuesta de Mercure Wagga el 12 dic. 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! See you again soon!

10/10 Excelente

peter, Leeton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mercure Wagga el 12 dic. 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! See you again soon!

10/10 Excelente

Ellen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mercure Wagga el 12 dic. 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! See you again soon!

10/10 Excelente

Robert

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
wagga trip
great weekend
Se hospedó 1 noche en octubre de 2023
Respuesta de Mercure Wagga el 12 dic. 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! See you again soon!

2/10 Terrible

Gregory

Viajó con su familia
No le gustó: Personal y atención, comodidad de la habitación
To stay here overnight and not use any breakfast or dinner options would be okay if you like soft old beds. Reception staff were very nice and tried to help wherever possible. Breakfast and dinner staff were the worst I have ever had to deal with. Stay clear
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Kathryn

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Shower had some mould in it and breakfast hot food was cold if you didn’t get there right at the start. But staff were lovely, the place was quiet despite being booked out, and the room was generally comfortable.
Se hospedó 2 noches en octubre de 2023
Respuesta de Mercure Wagga el 12 dic. 2023
Thanks very much for your feedback, we'll follow up with our staff to make sure the processes are being better followed.We hope to see you again soon!

10/10 Excelente

Craig

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was very clean and spacious.
Se hospedó 1 noche en octubre de 2023
Respuesta de Mercure Wagga el 17 oct. 2023
Thank you very much for your feedback, we're glad to see you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excelente

thomas, quakers hill

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mercure Wagga el 16 oct. 2023
Thanks very much for your feedback, we're glad to see you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excelente

Hui

Viajó por negocios
Le gustó: Servicios
Good location, later check in and easy parking.
Se hospedó 1 noche en octubre de 2023
Respuesta de Mercure Wagga el 16 oct. 2023
Thanks very much for your feedback, we're glad to see you enjoyed your stay! We look forward to seeing you again soon!

8/10 Bueno

Maree

Se hospedó 1 noche en octubre de 2023
Respuesta de Mercure Wagga el 12 dic. 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! See you again soon!

10/10 Excelente

haotian

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
good
Se hospedó 1 noche en octubre de 2023
Respuesta de Mercure Wagga el 8 oct. 2023
Thanks for your feedback, we're glad you enjoyed your stay! We look forward to seeing you again soon!

6/10 Aceptable

Kerrie

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
The bed was so soft you Sa k into it. Room
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mercure Wagga el 2 oct. 2023
Thank you very much for your feedback, we hope to see you again!

10/10 Excelente

Jeremy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mercure Wagga el 28 sept. 2023
Thanks very much for your feedback! We look forward to seeing you again soon!