It started with the check in process.
At 12pm on the day of check in we’d received no instructions/ correspondence from the host. Which was a little disconcerting having booked 12mths prior and were mid-drive from interstate.
We left multiple messages, when at 2pm the host finally called to say the keys would be left out.
We arrived to find overflowing bins, no towels and one of the king beds had no linen at all, with none to be found. Other reviews mention this too.
Disappointingly the host never had the decency to return our messages so we used our beach towels for showers and two old ones found in a linen cupboard, and went and purchased linen for the bed.
Upon departure all beds were made, towels and kitchen tea towels washed, dishwasher on and all rubbish removed.
So you can imagine the surprise when almost 3 weeks after our stay we were charged an additional $500 on our credit card without any correspondence.
The charges were apparently for pet fee, additional guest fee, damage to the roller door, scratches on the back door and damage to flywire door.
When the accomodation was booked (Dec '21) it was listed as pet friendly (which can be substantiated) and no additional fees were mentioned Stayz have confirmed this charge should not have been added.
We booked for 4ppl and it accommodates 8, we had a friend stay one night (well below capacity) and he has taken a fee for ‘extra guests. Again Stayz have confirmed that these charges are against policy.
We were advised that the garage was for personal use, bikes, surfboards were not included so wet left the car out and never even opened the garage so have no idea about this either.
The scratch damage from our dog is blatantly untrue because we were with her the whole time and she has been extensively trained.
Finally the flywire door was problematic from arrival, not damaged just rigid on its tracks. Nothing a good clean wouldn’t fix, something I’d expect a holiday property in this price range would have maintained for guests prior to arrival.
The unsubstantiated costs have been charged to our credit card without permission, correspondence or evidence. It's clearly a scam to recoup costs incurred either through previous occupants or owner damage.
At time of writing we’ve still not heard back from the host and are in dialogue with Stayz, who too haven’t been able to get hold of him as we try to recoup the additional charges.
So please beware if booking this place!