2/10 Terrible
Brent L.
20 ago. 2025
AC did not work, host company could not fix the problem. Nor could find replacement apartment the next morning. We had sightseeing plans that next day and had to find housing solution with a/c that morning due to schedule. Wonderful Italy would not refund any of our money. They did call late after 3pm with an option, but we already moved to new location. i told them they had until 11 am to find option, they said they understood in text when i told them i had to find other accommodations because of no a/c. it was 84 degrees in apartment. they text back that they understood. but no refund!!! no host check in, had to call central number, no support after 5pm beware of corporate vrbo hosts. can you believe that wouldn't return a family's money when the a/c didn't work and could not find timely solution.
Brent L.
Se hospedó 3 noches en junio de 2025