4/10 Mediocre
Lisa A.
15 may. 2024
Le gustó: Limpieza
Beautiful apartment in a great area of Venice
We wish we could give this apartment a 5 star review! It is a comfortable beautiful apartment perfect for a big family. We were a family of 3 adult couples. There are 4 bedrooms and we were charged a fee for a 6th person. I thought that was strange with 4 bedrooms to be charged for a 6th person. The apartments have large bedrooms with comfortable beds, 2 full bathrooms, large living areas and beautiful canal views. Very quite. Unfortunately, for us the bathroom in the downstairs apartment did not have warm/hot water in the sink or shower. We contacted VRBO immediately and were told they can monitor the boilers in both apartments and they were working. The boilers were working but the hot water was not getting to the sink or shower. We were only able to use the toilet. Six of us used one shower. The owner of the apartment came to assess the problem and agreed the boiler was broken and there was no hot/warm water in the bathroom and would call a plumber. The plumber could not come and we never were able to take showers in our bathroom. VRBO should have addressed this problem and not tell the customer they don't know the difference between ice cold water and hot. Plumbing problems happen and it could have been fixed very quickly.
Lisa A.
Se hospedó 4 noches en abril de 2024