So, the fine print in TVR's contract advises that check-in during peak season could be after 4:00 pm if the property is not ready. My ETA was 4:30. I noticed at 4:00 pm I had not been texted the code for the unit. I called TVR and the property was still being cleaned. Upon arrival at 4:30, there were vehicles in the assigned space and I still hadn't received the code. I called back and at this time, I am irritated after driving so long and sitting here just waiting. The staff were extremely nonchalant but basically said they understood my frustration and are keeping an eye out for when the property would be ready. About 15 minutes later, I received the code. Simultaneously I was already speaking to VRBO about the issue. VRBO is a third-party and has no control over the property administration however luckily my agent took an extra step and contacted the property on my behalf-(I believe this is why TVR eventually half attempted to rectify the situation). I asked for a later check-out by the hour that was wasted and the property declined. They refused to compensate the difference on my trip as well. Eventually they offered a gift card to a local restaurant. I asked how much and they wouldn't tell how much they intended to provide. We ended up on the phone with a manager and I asked that the gift card be at least $50.00. She didn't readily agree but said she would see. I picked up 2 $25.00/ gift cards for a restaurant that evening from the dropbox. She did oblige despite apparent hesitancy. She made it clear that their contracts specify that check-in at 4:00 pm is not guaranteed if cleaning etc. needs to occur. The property itself was as expected however the tub was dirty and the carpet was not vacuumed(I took pictures/date/time stamped) so I'm not sure how much cleaning really occurred. The location was good for the beach. The food at the restaurants was mediocre and most of the restaurants tack on additional gratuity into the prices so be mindful. It was what it was-we made the most of it and enjoyed the beach. Overall, I wouldn't return to the island-it just wasn't for us. This property was overall decent. If you're okay with the unknowns surrounding check-in and have visited before-it could work for you. It was my first and last visit. There are tons of property management agencies out here and a few hotels, so if you're not willing to wait around for property cleaning-you may want to consider a hotel or another company without the fine print.