2/10 Terrible
Tracy T.
17 oct. 2025
The absolute worst stay of life; no security with broken door locks for many days, electric overloaded daily so that the choice had to be to cook or stay warm w a wirking heater, and accept that the tv wd shut off sometimes; all with no option to reset a breaker except by a manager (not maintenence staff) and no emergency on call maintenance. When the power went out on a Friday evening we were told it may be Monday until the breaker could be flipped back on. The entire new digital lock and door knob had to be replaced because even the physical key as backup would not work. There was no way to lock the condo door from the outside when leaving. We also requested a rod to secure patio door because there wasn't one even with adjoining balconies. When we expressed our concern about our safety and our security of our things especially due to one person having disabilities, two very well meaning maintenence staff tried to reassure us that nothing bad ever happens there, and we would be safe. We appreciate the reassurance but have been broken into before in nice neighborhoods. After many days there was still no offer to relocate/refund our stay. More problems; no bathtub stopper, cable malfunctions, all onsite restaurants were closed after being told they wd be open, elevator inoperable during checkout which, if was scheduled maintenence, was awful timing for disabled person. The only positive was the kind onsite staff. VRBO/Vacasa/Owners shld communicate & refund, but nothng yet.
Tracy T.
Se hospedó 12 noches en octubre de 2025