Hoteles cerca de St. Leonard's Tower en West Malling

"I did not expect that the room would be detached from the pub and there was no one in the facility overnight. I had questions about how to turn on the heat but there was no one to ask. Staff person was very nice but when she checked me in and showed me the room I didn’t know it was going to get cold."

"The room and hotel was not what was advertised. Pros - - spacious room - plenty free parking spot - tea & coffee options in the room - comfortable clean bed - loads of storage - iron and ironing board - huge bed - loads of storage area Cons - The room was failing and in desperate need of renovation or even a lick of fresh paint. I dared not touch the kettle as it was covered with limescale. The carpet needs replacing, windows needs fixing. Door is so loud when closed. Overall feel, it is...

"Some of the basics were not provided on our stay so really wasn't worth the money. Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that...

"OK Lodge is just a name; what is is is a (nicely) extended and converted terraced house opposite a park; so now a few studio flats, with some common areas. Modern and clean but a couple of issues - like oven not even wired in; no table to eat off; and also whilst we booked for 3 adults and was confirmed; they called to say max was 2 adults & a child and would not refund the extra £50 for the 3rd adult (who couldn't now come of course) and I had to go through Expedia to get resolved. Hope these...

"Very poor. We paid for a deluxe triple room as it was cheaper than a standard double, when we arrived the gentleman told us we couldn’t have that room as it was under occupied and would have to have another room. The room was poor Avoid this place "

"Our floor was shut off so we had to go up a floor and then down the fire escape to get to our room! We had food in the hotel but the food took ages and our kids dessert came out after asking for it three times! In the room next door there was some much noise! Someone else had call security that came but instead of say that they heard them a came to see what was going on they told them someone had complained!! The guy in the room went mad and kept asking who complained!! My wife and children...

"They could have persons that know how to do a check in "

"El Hotel es bonito, lo que no me gustó es que no es bueno el servicio de Lavandería y una chica de recepción que no tiene trato amable "