This was the most disappointing rental experience I’ve ever had. I booked the home as a surprise birthday trip for my wife—something carefully planned to celebrate and unwind. While the house was spacious and has potential, it was shockingly unkempt and misrepresented.From the moment we arrived, the condition was unacceptable: filthy baseboards, heavily stained carpets, uncomfortable & dirty furniture, broken blinds, grimy walls, and a strong musty odor. The bathrooms were worse—mildew, soap scum, slow drainage, and hair stuck to the walls.I messaged the host the first night due to the severe uncleanliness. He sent a “cleaner” who arrived with air freshener, 2 plug-ins, paper towels, and 1 spray bottle—cleaned 1 shower briefly, then left and never returned. Out of frustration, I bought my own supplies and spent hours on my hands and knees scrubbing floors, steps, walls, & toilets.The next day, a handyman showed up 3 hours late to fix a broken glass shower door—without the needed parts. His solution: don’t use it. This was day 2 of disrupted plans due to their timing, yet nothing resolved.The lawn was overgrown until checkout day. Backyard games in the listing didn’t exist. Check-in was chaotic and took over an hour. The registration process felt excessively strict.While the host was responsive, he showed no real empathy. This was supposed to be a relaxing get away—it was EXHAUSTING! This home is neglected & desperately needs cleaning, updates, & proper maintenance.