Worst experience ever. They keep asking for a printed Bono that we never had with Expedia. They refuse to give us our Gold member upgrade even when they have rooms available. We didn’t get the kind of room we payed for and my daughter (adult) slept in a child’s bed, but this is EXPEDIAS FAULT, the hotel doesn’t have 2 queen beds rooms. The hotel is extremely noisy and they left towels with holes on it in our bathroom. When we were checking out they ask again for a proof of payment, after I had emailed them the receipt. We felt very uncomfortable . I wouldn’t recommend this place.