4/10 Mediocre
Stephen G.
17 mar. 2025
No le gustó: Limpieza
Cozy BUT Woefully Short of Expectations
We wanted to love this unit, but had multiple issues during our stay.The positives are that it's a great neighborhood, convenient to Camelback Resort and slopes. The Community amenities seemed nice, but we did not use any of them. The unit itself is cute and cozy, but lacked modern upgrades. The kitchen was satisfactorily stocked, beds were comfortable, and the deck provided nice views.The negatives:1. Trash can was overflowing upon arrival. Visible crumbs on the carpet and steps. Keurig was filthy!2. Bedroom #1 is a LOFT, not an enclosed bedroom. It's up a flight of stairs, but it's not private. No door at the bottom or top of steps. Very deceiving!3. TV service was not working for the entire stay and zero instructions for operation. Bedrooms #2 & #3 have very small TVs that are ridiculously old. Bedroom #1(LOFT) has no TV.4. Bedroom #3 bunk bed is shaky and unsafe. We did not allow anyone to sleep in it.5. Fireplace had a sign that said guests are not allowed to use. There were burnt logs and ashes in the fireplace. It's listed as an amenity, so we expected to use it.Vacasa bombarded us with emails and texts daily leading up to the reservation, but when we reached out to them on our 1st night about some issues, we received a generic text and they never seriously followed up or attended to our issues. We got the "we'll look into it" response. Apparently, there wasn't a local contact to help us resolve any issues. Pathetic corporate management. NEVER AGAIN!
Stephen G.
Se hospedó 2 noches en marzo de 2025