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Opiniones sobre Novotel Taiping Perak

4 out of 5
Novotel Taiping Perak
No. 1 Jalan Tupai, Taiping, Perak

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 266 de 461 opiniones" "
Evaluación: 8 - Bueno. 152 de 461 opiniones" "
Evaluación: 6 - Aceptable. 27 de 461 opiniones" "
Evaluación: 4 - Mediocre. 12 de 461 opiniones" "
Evaluación: 2 - Terrible. 4 de 461 opiniones" "

9,2/10

Limpieza

8,8/10

Personal y atención

8,6/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cecilia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bed was really comfortable. Well set up hotel and courteous staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de James Chan, General Manager el 26 mar. 2024
Dear GuestThank you for your feedback with regard to your stay with us recently.From your ratings/comments, I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

6/10 Aceptable

Wei Fun

Viajó en grupo
Maintenance is good
Se hospedó 1 noche en marzo de 2024
Respuesta de James Chan, General Manager el 19 mar. 2024
Dear GuestThank you for your feedback with regard to your stay with us recently.From your ratings/comments, I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Surkunalingam

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Restaurants around were not clean
Se hospedó 2 noches en enero de 2024
Respuesta de James Chan, General Manager el 1 feb. 2024
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read your comments. I will certainly inform my Housekeeper to conduct regular inspections on the public areas and I will inspect as well.Once again, thank you for your feedback and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

8/10 Bueno

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de James Chan, General Manager el 30 ene. 2024
Dear GuestThank you for your feedback with regard to your stay with us recently.From your ratings, I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

6/10 Aceptable

Wern Chian

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Lift needs to be upgraded.
Se hospedó 1 noche en diciembre de 2023
Respuesta de James Chan, General Manager el 31 dic. 2023
Dear Guest Thank you for your feedback with regard to your stay with us recently.I have read your comments. I am very sorry to inform you that there was a bad lightning strike recently and all the lifts were affected. For your information, two lifts are now back to normal and the remaining one lift which required a major repair is in progress and should be functioning soon.Once again, thank you for your feedback and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

8/10 Bueno

LIN CHOONG

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de James Chan, General Manager el 26 dic. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.From your ratings, I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Siew Shin

Se hospedó 2 noches en noviembre de 2023
Respuesta de James Chan, General Manager el 6 dic. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.From your ratings, I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

8/10 Bueno

Gabriel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location is super convenient to attractions around town. The hotel is also very neat and clean. Staff are friendly. Only downside is that the hotel parking is at Level 6. A bit troublesome driving all the way up.
Se hospedó 1 noche en noviembre de 2023
Respuesta de James Chan, General Manager el 30 nov. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.By the way, the hotel car park is located at level 6 at the moment and we have planned to have the hotel car park in the basement in the future.Best regards.James ChanGeneral Manager

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were attentive and informative. Particularly helpful when I let the taxi drive away with my bag in the boot. All sorted in 20 mins and I was able to catch my train. Taiping is a blessed relief after the speed of KL. The pool is relaxing and it is only a 10 minute walk to the Taiping Gardens. I will definitely be back.
Se hospedó 1 noche en noviembre de 2023
Respuesta de James Chan, General Manager el 24 nov. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Can’t beat it for location. Drinking water supplied in refillable glass bottles should be secured with tamper-proof seals. Check-in staff, for reasons unknown, looked stern. Very slow & unreliable wifi
Se hospedó 1 noche en noviembre de 2023
Respuesta de James Chan, General Manager el 24 nov. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read your comments. I will certainly look into the areas that need improvements.Once again, thank you for your feedback and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location. We stayed in a grand king bedroom and it was very comfortable. However, wifi speed & reliability were way below par. While we commend the hotel for not supplying toiletries & drinking water in single-use plastic containers, the glass bottles containing drinking water should be secured with tamper-proof seals
Se hospedó 2 noches en noviembre de 2023
Respuesta de James Chan, General Manager el 24 nov. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read your comments. For your information, we have moved to environmental friendly packaging for bathroom amenities as well as coffee / tea sachets and we have stopped single-use plastic which is bad for the environment. We are providing refillable glass bottles with filtered water from our Diamond Water Filter System. We will look into the tamper-proof seals as mentioned.Regarding wifi, we are in the mid of upgrading our wifi to a higher bandwidth from TM to Maxis and the whole upgrade will be completed by end of November 2023.Once again, thank you for your feedback and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

10/10 Excelente

WengTuck

Se hospedó 2 noches en junio de 2023
Respuesta de James Chan, General Manager el 6 nov. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently. I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

10/10 Excelente

WEI MING

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean
Se hospedó 1 noche en octubre de 2023
Respuesta de James Chan, General Manager el 24 oct. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

10/10 Excelente

William

Se hospedó 1 noche en octubre de 2023
Respuesta de James Chan, General Manager el 24 nov. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

8/10 Bueno

PF

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
should give more training for reception staff
Se hospedó 1 noche en octubre de 2023
Respuesta de James Chan, General Manager el 10 oct. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read through your comments and for your information, training is on-going for all the front office staff since majority of the staff are new. Once again, thank you for your feedback and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

8/10 Bueno

Say Hock

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en septiembre de 2023
Respuesta de James Chan, General Manager el 27 sept. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

8/10 Bueno

FAIRUS BINTI

Se hospedó 1 noche en septiembre de 2023
Respuesta de James Chan, General Manager el 27 sept. 2023
Dear Guest Thank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Kah Leong

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de James Chan, General Manager el 11 sept. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

KHALIJAH

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en agosto de 2023
Respuesta de James Chan, General Manager el 28 ago. 2023
Dear GuestThank you for the feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Frida

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023
Respuesta de James Chan, General Manager el 15 ago. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe that you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

NG

Se hospedó 2 noches en julio de 2023
Respuesta de James Chan, General Manager el 1 ago. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

8/10 Bueno

OONG PING

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Town areas
Se hospedó 1 noche en julio de 2023
Respuesta de James Chan, General Manager el 1 ago. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Would visit again.
Se hospedó 1 noche en julio de 2023
Respuesta de James Chan, General Manager el 1 ago. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Joo Ben

Se hospedó 2 noches en julio de 2023
Respuesta de James Chan, General Manager el 1 ago. 2023
Dear GuestThank you for your feedback with regard to your previous stay with us.I believe you are satisfied with your previous stay and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Nur Shazreena

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location - close to eateries and walking distance to lake garden. Room is clean and comfortable. Service from the staffs are impeccable. Will come again
Se hospedó 1 noche en junio de 2023
Respuesta de James Chan, General Manager el 1 ago. 2023
Dear GuestThank you for your feedback with regard to your previous stay with us.I believe you are satisfied with your previous stay and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Gek Sim

Se hospedó 1 noche en junio de 2023
Respuesta de James Chan, General Manager el 1 ago. 2023
Dear GuestThank you for your feedback with regard to your previous stay with us.I believe you are satisfied with your previous stay and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Gerald Cheng Hock

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Service at the front desk was prompt and professional. The room was excellent and well maintained. Service staff were friendly and approachable.
Se hospedó 4 noches en junio de 2023
Respuesta de James Chan, General Manager el 1 ago. 2023
Dear GuestThank you for your feedback with regard to your previous stay with us.I believe you are satisfied with your previous stay and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

8/10 Bueno

TONY

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en mayo de 2023
Respuesta de James Chan, General Manager el 1 ago. 2023
Dear GuestThank you for your feedback with regard to your previous stay with us.I believe you are satisfied with your previous stay and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Keith

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2023
Respuesta de James Chan, General Manager el 1 ago. 2023
Dear GuestThank you for your feedback with regard to your previous stay with us.I believe you are satisfied with your previous stay and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

ITAI

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This hotel is strategically located with the Lakes Gardens, hawkers food and shopping within walking distance.
Se hospedó 5 noches en mayo de 2023

10/10 Excelente

Nina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great & comfortable hotel.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Zulkeplee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The best hotel in Taiping.
Great hotel with spectacular views of Taiping and Banjaran Tiitwangsa. Great staff and convenient location. Can improve by making sure toilet seat is fixed and shower floor not too slippery. But everything else is superb.
Se hospedó 1 noche en mayo de 2023
Respuesta de James Chan, General Manager el 18 may. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read through your comments highlighted and I will certainly inform my Housekeeper to look into it.Once again, thank you for your feedback and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Joshua

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent customer service. My always preferred hotel when I’m visiting Taiping. Keep up the good work! 👍👍👍
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Laurence

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Spacious, well-appointed room but doona would be more suited to Arctic conditions, which may explain the air-con being set to 16 degrees. Even when adjusted to 25 deg., it was still too cold - a bit ridiculous for the Tropics and not very environmentally-friendly.
Se hospedó 1 noche en abril de 2023
Respuesta de James Chan, General Manager el 8 may. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read through your comments highlighted and I would be very pleased if you could provide us the room number for us to check further. Normally, guests should be able to adjust the air conditioning temperature to suit your needs.Once again, thank you for your feedback and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

6/10 Aceptable

Chuah Lam

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room is clean and spacious. But parking is inconvenient.
Se hospedó 1 noche en abril de 2023
Respuesta de James Chan, General Manager el 11 abr. 2023
Dear Guest Thank you for your review with regard to your stay with us recently.I have read through your comments highlighted and for your information, our hotel car park is at level 6. Please look out for Novotel signboard as you are driving up to the car park at level 6. Furthermore, you may ask the front office staff to validate your parking ticket upon check in so that from your room, you can proceed to the car park without having to go down to front office counter to validate your ticket. While you are at level 6, please validate your ticket at the ticket machine on the right before driving out.Once again, thank you for your review and we are looking forward to be of service to you again soon.Best regards.James ChanGeneral Manager

8/10 Bueno

SIM KEE

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Location good in town center. Lift not working properly:- *unable to read access card *long time to close door *long time waiting for lift
Se hospedó 1 noche en abril de 2023
Respuesta de James Chan, General Manager el 11 abr. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read through your comments highlighted and I would like to apologize to you for waiting for the lift for a long time as one of the lifts was down during your stay. For your information, the lift has been repaired and all the lifts are now in functioning order.Once again, thank you for your feedback and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Weng Leong

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quite a good hotel for the rate. Located in the central location with lots of eating place to savour local street food. Near the lake garden too.
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Benjamin

Viajó con su pareja
Le gustó: Personal y atención
Location is good. Reception staff is good. Mouldy bathroom is bad. Room price a bit expensive when compared to similar properties in Penang.
Se hospedó 3 noches en marzo de 2023
Respuesta de James Chan, General Manager el 3 abr. 2023
Dear Mr. BenjaminThank you for your review with regard to your stay with us recently.I have read through your comments highlighted and I will certainly look into the mouldy bathroom with my Housekeeper.Regarding the rates, I would suggest you enroll as a member and book online for special rates for members.Once again, thank you for your review and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

Shihjen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Above the standard.
It’s my third times to stay at this hotel and still feel satisfied with the service and room conditions.
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Bernice, BLOOMINGTON

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
The hotel is overall good. It’s conveniently located and attached to a mall. The staff were very friendly and helpful. It’s just not clean to the standard I’m used to. Stains on the couch. Mouldy bathroom sink. Coffee station probably hasn’t ever been clean. Coffee stains everywhere. I had to clean the coffee station before I could use it. The bed was clean. I booked two rooms. One for my parents and one for myself. Both cost the same but both were not identical. One was smaller than the other. I was told they were both in the same category but that they were not the same. ?? Eventually they reassigned my parents to the same bigger room as mine.
Se hospedó 2 noches en febrero de 2023
Respuesta de James Chan, General Manager el 17 feb. 2023
Dear Ms. BerniceThank you for your review with regard to your stay with us recently.I have read through your comments highlighted and I will certainly look into the areas that need improvement.Once again, thank you for your review and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ideally situated for the food lover as opposite a food court if you like local food, if you don't plenty of choice in the mall. Hotel breakfast has everything you could ever wish for . Hotel is clean and staff welcoming . Lake garden is a short distance from hotel and easily walkable.
Se hospedó 3 noches en febrero de 2023

10/10 Excelente

Nigel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What a lovely hotel, staff were absolutely fantastic and so hello and friendly, early check in appreciated and our special request for a high floor noted and. Loved the pool and views and also the fact they have a water refill station to save on single use plastics and also the refillable toiletries (not single use small ones) excellent hotel in a good position. Highly recommended
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Kirstie

Le gustó: Personal y atención, comodidad de la habitación
Overall pleasant stay but can be better
Stay was overall good, but got to do something about the pillows. The pillows are way too soft for any neck support. Hotel may consider changing out the pillow to firmer ones.
Se hospedó 4 noches en enero de 2023
Respuesta de James Chan, General Manager el 14 mar. 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read through your comments highlighted and I will certainly look into the pillows.Once again, thank you for your feedback and we are looking forward to welcoming you back to stay with us soon.Best regards.James ChanGeneral Manager

10/10 Excelente

ANG

Se hospedó 2 noches en enero de 2023

10/10 Excelente

Eng Kiong

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I booked two room connected to each other. It is better than family suite as it allow me to monitor young children sleeping on other room. Overall the room is cosy, ambient. The bathroom is clean and meet my expectation. TV channel is not digital/HD. This is the only drawback,
Se hospedó 2 noches en enero de 2023

10/10 Excelente

Muhammad Zaid

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2023

10/10 Excelente

Hwa Teck

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nicely done and maintained hotel. Very clean and comfortable. Would definitely come back again.

10/10 Excelente

Jill

Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Shahid

Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Azman Bin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022