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Opiniones sobre JW Marriott Surabaya

5 out of 5
JW Marriott Surabaya
Jalan Embong Malang 85-89, Surabaya, East Java

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 250 de 420 opiniones" "
Evaluación: 8 - Bueno. 142 de 420 opiniones" "
Evaluación: 6 - Aceptable. 19 de 420 opiniones" "
Evaluación: 4 - Mediocre. 6 de 420 opiniones" "
Evaluación: 2 - Terrible. 3 de 420 opiniones" "

9,0/10

Limpieza

9,2/10

Personal y atención

9,2/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Solid five stars.
Worth the price. Great room and facilities.
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Hitomi

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
素晴らしいホテル
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Ryo

特に何も特典がなかった。普通に公式ホームページから入ったほうがよかった。
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Sando

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Alle Mitarbeiter waren sehr aufmerksam, hilfsbereit und freundlich. Das Zimmer ist geräumig, modern, luxuriös und sauber. Das Badezimmer ist fantastisch, Das Frühstück ist fabelhaft und bietet eine große Auswahl. Wer in Surabaya unterwegs ist, dem kann ich dieses Hotel nur empfehlen. Ich werde auf jeden Fall wiederkommen. 0
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Restu

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Yoshinori

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Chi Hoi Raymond

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Provide me the early check in while available room, which was helpful.
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Dwina

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

get nee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Jacqueline

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent service and good food ie. Imari and Pavilion
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Christopher F

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service, very clean, nice fitness room.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Anneke

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Yoana

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Dona Lilly

Se hospedó 3 noches en septiembre de 2023

2/10 Terrible

YeonHo

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Xinxiang

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Taro

Se hospedó 4 noches en octubre de 2023

8/10 Bueno

Takuya

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

jin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
excelent
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Mehran

Excellent service and staff
Se hospedó 7 noches en junio de 2023

8/10 Bueno

francesco

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Paul

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A very good place to stay in Surabaya
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Alvin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A complete experience
The room itself is very good, clean, and had a nice view of the city. The staff is attentive and very nice to us. We also tried out the fitness center, it is well equipped for cardio, weight machines, as well as free weights. It's always nice to be able to do your leg day during travel. What's best for me is the lounge at 21st. The breakfast is served here with plenty of local options which is my absolute favorite, they also switch around the menu everyday so you won't get tired of it. They also serve food at dinner time here with cocktail, an absolute 10/10 experience. Definitely would stay here again if I ever visited Surabaya.
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

rusiani

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staffs are fantastic, friendly and very helpful as well as accommodating
Se hospedó 2 noches en abril de 2023
Respuesta de Yudi Hendarsyah el 3 may. 2023
Dear rusiani,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya.Sincerely,General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Just average
Stayed one night at the deluxe room with city view.The room was average. Carpet floor looks old and need upgrade. Bed mattress were not in great condition. AC was not cool enough, they ended up sending technicians to fix it. Definitely an old hotel that need new touch up. Liked their marble bathroom and really enjoyed the food at the Pavilion restaurant. Waiters at the Pavilion were super friendly. Overall, it did not meet the standard to be called a 5 stars hotel.
Se hospedó 1 noche en abril de 2023
Respuesta de Yudi Hendarsyah el 3 may. 2023
Dear Anonymous, We recognize your valuable time and appreciate honest feedback you shared on our Expedia. It has come to my attention that the bed mattress and the AC experience has not live up to your overall expectation. On behalf of the hotel team, we apologise for falling short of meeting your expectation.As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure that we will consistently deliver upon guest expectations and we believe one of our senior leader has been connected with you in the property for a recovery. We will do comprehensive discussion among the respective departments to review breakfast processes in the hotel.Once again, thank you for sharing your honest and valuable feedback which has been critical inputs for our team. Although we fell short of meeting your expectations, we do hope you will consider JW Marriott Surabaya on your next journey to Surabaya so that we can deliver the guest experience you deserve.Sincerely,General Manager

10/10 Excelente

Charissa

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super mooi en goed onderhouden hotel met uitstekende service. Het personeel was professioneel en erg vriendelijk. De kamers zijn schoon en ruim en het bed is heerlijk. De faciliteiten zijn ook perfect.
Se hospedó 3 noches en abril de 2023
Respuesta de JW Marriott Surabaya el 14 abr. 2023
Dear Charissa,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,

10/10 Excelente

Ivan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Se hospedó 3 noches en marzo de 2023
Respuesta de JW Marriott Surabaya Team el 30 mar. 2023
Dear Ivan,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,

10/10 Excelente

MASASHI

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en febrero de 2023
Respuesta de JW Marriott Surabaya Team el 30 mar. 2023
Dear MASASHI,Warmest greetings from JW Marriott Hotel Surabaya.Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience.It's absolutely delightful to see that you had a fantastic experience with us.It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay!Sincerely,

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
出張にて利用しました
Se hospedó 2 noches en febrero de 2023
Respuesta de Sincerely, General Manager Gaurav Saxena el 24 feb. 2023
Dear Guest,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya.

10/10 Excelente

Mohamed

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de JW Marriott Surabaya Team el 30 mar. 2023
Dear Mohamed,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,

10/10 Excelente

Jacqueline

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!
Se hospedó 4 noches en enero de 2023
Respuesta de Gaurav Saxena el 2 feb. 2023
Dear Jacqueline,Thank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,General Manager

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
プール以外は最高。
エグゼクティブフロアの滞在は最高でした。ただプールは非常に残念。あまりに小さく、デッキチェアも少し。パラソルは破れていて風になぎ倒されてる始末。その点以外はほぼ完璧なサービスだと思います。
Se hospedó 3 noches en diciembre de 2022
Respuesta de JW Marriott Surabaya el 17 ene. 2023
Dear our special guest,Greetings from City of Heroes.Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya.We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing well-maintained facilities is one of our top priorities.It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future.Sincerely,General ManagerGaurav Saxena

10/10 Excelente

johannes

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very friendly
Se hospedó 2 noches en enero de 2023
Respuesta de JW Marriott Surabaya el 17 ene. 2023
Dear Mr. YohannesThank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.comSincerely,General ManagerGaurav Saxena

10/10 Excelente

riccy

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Best hotel

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2022
Respuesta de JW Marriott Surabaya el 17 ene. 2023
Dear Our Special Guest,Thank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.comSincerely,General ManagerGaurav Saxena

8/10 Bueno

Shinil

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Cecilia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent Stay!! The staff were outstanding. I was impressed with this hotel on how well the staff were trained. The staff remembered what we liked and our preferences. All our needs, met with a smile. We stayed for a week and literally were treated like royalty. The head chef and sous chef visited us daily for breakfast with different items to try. The buffet breakfast here is outstanding. Not just a continental but a full brunch style buffet. Delicious! We tried the other restaurants as well. We liked the Chinese restaurant and new bakery especially. We had massages at the spa and it was wonderful. Would definitely stay there again!
Se hospedó 6 noches en octubre de 2022
Respuesta de JW Marriott Surabaya el 17 nov. 2022
Dear Ms Cecilia,Greetings from City of Heroes.Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya.We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing well-maintained facilities is one of our top priorities.It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future.Sincerely,General ManagerGaurav Saxena

10/10 Excelente

Air

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
breakfast is great and the staff are all friendly and helpful
Se hospedó 1 noche en octubre de 2022
Respuesta de Titien / Reservation Team JW Marriott Surabaya el 24 nov. 2022
Thank you very much and we are looking forward for your future stay

10/10 Excelente

irfan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Nanik Purwati

Se hospedó 3 noches en septiembre de 2022
Respuesta de Gaurav Saxena el 3 oct. 2022
Dear Nanik Purwati,Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,General Manager

10/10 Excelente

Michael, Point Cook

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff worked hard to make you welcome. Room was of high quality
Se hospedó 1 noche en agosto de 2022
Respuesta de JW Marriott Surabaya el 28 sept. 2022
Dear Michael,Thank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch with us.Sincerely,General ManagerGaurav Saxena

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención
The bed is not so comfortable compared to other same star rating hotels. The room can be updated so that it’s a bit more brighter and not so dark. Upgrade was not offered even-though it is one of the perk from hotels.com as the gold members.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Farida M

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Home away from home
This particular hotel had the most covinient entrance. People are so kind, respectful,super grateful. I feel at home in their room, the standard is 450sq ft. bigger than other 4/5 * hotel. Yuli and Manto were friendly housekeepers. I will always comeback to this older hotel, spacious and lively.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Andrew

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Consider Club Lounge to avoid over crowding
The Club Level upgrade seemed worth the extra cost, as the lobby and breakfast services were quite crowded.
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en marzo de 2022

10/10 Excelente

Larry P

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The service puts this hotel a step ahead
Great service staff, helpful and very welcoming. Room was in good condition, good bed, no issues. They left some nice treats from their bakery also. The location is within walking distance of the big Tunjungan Mall and there is a convenient place for getting an antigen or pcr test close by.
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

CHANG IL

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 13 noches en diciembre de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
good
the service is good but the hotel overload base on opinion and the room too nousy from other room
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Ernest

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2021
Respuesta de JW Marriott Surabaya el 28 oct. 2021
Dear Ernest, Warmest greetings from JW Marriott Surabaya Thank you very much for choose to experience JW Marriott Surabaya for your holiday and also for sharing your experience which is really warmth our hearth. We look forward to be welcoming you back one day soon for another memorable stay here with us at 'your home away from home'. Best Regards,

8/10 Bueno

Hak Sub

Viajó por negocios
Le gustó: Personal y atención
JW 메리어트 수라바야 후기
다소 오래되어 보이는 인테리어. 리모델링이 필요해 보이며, 음식은 맛이 좋았으나, 직원들의 서비스가 별로였다
Se hospedó 1 noche en octubre de 2021
Respuesta de JW Marriott Surabaya el 28 oct. 2021
Dear Hak Sub, Warmest greetings from JW Marriott Surabaya Thank you very much for choosing to experience JW Marriott Surabaya for your holiday and also for sharing your experience that you loved our food. We would also like to apologize that the service did not live up to your expectation. This is not in line with other reviews we normally receive and we will discuss your concern with our F&B team so that improvement can be made for your utmost satisfaction. We look forward to welcoming you back to JW Marriott Surabaya. Best Regards,