AWFUL. DANGEROUS. UNSAFE. My 8 night stay with my 2 year old puppy Grace at this property was unpleasant, traumatic and dangerous to our health!!! The property was in terrible and unsafe condition during our stay.
On arrival the house had an overwhelming smell of paint fumes throughout. It had recently been painted. I had a bad headache because of the smell, and needed all windows open the first few days to not have a headache, even though it was very cold winter weather! Not ok when paying high rates!!!! Also they had poured paint over most of the grass area at the property and Grace didn't want to be on that part. Later on our first night we discovered a giant rat sitting near the steps to the front door! Thanks to the sensor light. Biggest rat I've ever seen! I reported this asap to the property manager the next day. I was given a refund for the first night of our stay.
On our last day I noticed one bunk bed in the kids bedroom had a large amount of mouse droppings all over the pillow and bedspread!! Later that night, instead of enjoying ourselves on our last night, we were stuck in a bedroom hiding from a mouse on the loose in the house!!!!! The rodent problem had come inside!! The mouse was running all over the kitchen, on the kitchen benches, even while my dog was there barking and all lights on! It was obviously very comfortable in the house!! I couldn't even go out to the kitchen and make myself a cup of tea and couldn't finish packing as the mouse was right where all my stuff was in the kitchen/lounge area. My puppy Grace was barking and just beside herself about the mouse (she had never seen one). It was extremely stressful for me! It was far from the idyllic holiday at Sunshine Beach that I imagined. I can't believe I paid to live in a RODENT INFESTED property for my week long holiday! DISGRACEFUL.
I sent photos of the mouse sitting on the side of the bin in the kitchen, sitting near the fridge, the mouse poo on the kids bed, and the photos of the giant dead palm leaves that had fallen onto the grass area during our stay, to the property manager asking for a full refund due to the health and safety issues.
The poor maintenance of the house was completely unacceptable and unsafe. I should not have had to pay for such an awful experience and I sought a full refund. The owner offered an insulting 1 night refund. I repeated my request and they then even refused to give that 1 night refund. OUTRAGEOUS!