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Opiniones sobre First Light Mooloolaba, Ascend Hotel Collection

4 out of 5
First Light Mooloolaba, Ascend Hotel Collection
25/27 First Avenue, Mooloolaba, QLD

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 134 de 226 opiniones" "
Evaluación: 8 - Bueno. 65 de 226 opiniones" "
Evaluación: 6 - Aceptable. 17 de 226 opiniones" "
Evaluación: 4 - Mediocre. 5 de 226 opiniones" "
Evaluación: 2 - Terrible. 5 de 226 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Martin

Se hospedó 2 noches en marzo de 2024
Respuesta de First Light Team el 1 abr. 2024
Thank you for your great review of the property!

8/10 Bueno

Melissa, BARGARA

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A lovely property in a great area, with our only issue being the size of the unit (802) is very small. There is only a 2 seater lounge in a very small living area. For a couple it is OK however this is a 2 bedroom unit. I would hate to have 4 people in here. The unit was spotlessly clean and the staff very friendly. It is walking distance to the Esplanade and Coles shopping centre. We recommend for a couple. It is good value for money.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Team at First Light Mooloolaba el 26 feb. 2024
Thank you for your review of First Light Mooloolaba. We are pleased that you enjoyed your stay with us.

10/10 Excelente

Marissa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved all the easy acces to everything, friendly staff they were very kind easy going and explained everything well when we checked in 👍
Se hospedó 4 noches en febrero de 2024
Respuesta de The Team at First Light Mooloolaba el 26 feb. 2024
Thank you for review of First Light Mooloolaba, we are pleased you had a great experience with us.

10/10 Excelente

Jennifer

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I’ve stayed here twice and I really love it! Feels like home.
Se hospedó 6 noches en febrero de 2024
Respuesta de The Team at First Light Mooloolaba el 26 feb. 2024
Thank you for your review of First Light Mooloolaba and we do hope to see you again at the resort.

8/10 Bueno

Melphoebe

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Spacious and unit well equipped.
Se hospedó 3 noches en enero de 2024
Respuesta de First Light Team el 1 feb. 2024
Thank you, Melphoebe for your review!

10/10 Excelente

Carl

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice location within walking distance to the main esplanade and beach.
Se hospedó 3 noches en enero de 2024
Respuesta de The Team at First Light Mooloolaba el 21 ene. 2024
Thank you for your review of First Light Mooloolaba.

10/10 Excelente

Kristy

Se hospedó 2 noches en enero de 2024
Respuesta de The Team at First Light Mooloolaba el 15 ene. 2024
Thanks, Kristy, for your great review!

10/10 Excelente

Luke

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de First Light Mooloolaba el 12 ene. 2024
Thank you for your great review!

6/10 Aceptable

Wei Loong

Se hospedó 3 noches en diciembre de 2023
Respuesta de First Light Mooloolaba el 12 ene. 2024
Thank you Wei for taking the time to rate the property.

8/10 Bueno

Pitambar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de First Light Team el 22 dic. 2023
Thank you Pitambar for your review of the property.

8/10 Bueno

Beth

Se hospedó 4 noches en diciembre de 2023
Respuesta de First Light Team el 18 dic. 2023
Thank you Beth for your review of First Light Mooloolaba

10/10 Excelente

Mark

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well equipt, clean and comfy. In a great location close to everything.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Office el 15 dic. 2023
Hi Mark, thank you for the great review! We appreciate the feedback and hope we can welcome you back sometime soon! Kind Regards, First Light Mooloolaba

10/10 Excelente

Amy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved it here. Felt like we were at home away from home. Would totally stay there again. Loved it.
Se hospedó 2 noches en noviembre de 2023
Respuesta de First Light Team el 5 dic. 2023
Hi Amy, Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your time with us. We do hope we can welcome you back in the future. Kind Regards, Front Office

10/10 Excelente

Melissa

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My daughter and her friends had a great stay over schoolies week. So convenient to everything they needed. The unit was lovely although the lounge could have been a bit bigger.
Se hospedó 5 noches en noviembre de 2023
Respuesta de First Light Mooloolaba el 3 dic. 2023
Good Morning Melissa, thank you for taking the time to leave such great review. Great to hear the girls enjoyed their week. We appreciate the feedback and hope we can welcome you again soon. Kind Regards, First Light Mooloolaba.

6/10 Aceptable

Tara

Le gustó: Limpieza, servicios
No le gustó: Personal y atención
I had to spend a lot of time in the apartment due to bad weather. I stayed in a two bedroom apartment with limited access for one. Although it had modern facilities, it was not a comfortably furnished apartment, and the furniture was cheap and tired. For dining there were hard stools and a high bar bench instead of a table and chairs. There was also only a small sofa only suitable for two people (sitting very close!), and no coffee table or lamps in the open living/kitchen area. As a solo traveller it was manageable, but it is not enough seating for four people with two bedrooms. The ensuite was tiny but again ok for one, and clean. Definitely not enough room for a couple. I had expected to have access to a normal size bathroom when I booked an apartment. The lift security buttons were temperamental, so I got stuck in the lift a few times when it didn’t recognise my floor. I liked that it was close to the shops and beach.
Respuesta de First Light Team el 29 nov. 2023
Hi Tara, Thanks for taking the time to leave us a review. It is very disappointing that you did not enjoy your room, We apologise for your issues reagarding the rooms size and the lifts. Your feedback is very much appreciated, and again it is very disappointing that your room did not meet expectations. We do hope that we can still welcome you back in the future. Kind Regards Management First Light Mooloolaba

8/10 Bueno

Anita

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cute apartment block.
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Team at First Light Mooloolaba el 20 nov. 2023
Thank you for your review of our apartments

10/10 Excelente

Margaret

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed my stay very much. It was a great break.
Se hospedó 6 noches en noviembre de 2023
Respuesta de First Light Team el 15 nov. 2023
Hi Margaret, Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your time with us. We do hope we can welcome you back in the future. Kind Regards, Front Office

10/10 Excelente

Nicole

Se hospedó 4 noches en octubre de 2023
Respuesta de Res Team el 31 oct. 2023
Hi Nicole, Thank you for you 5/5 review! We look forward to welcoming you back to First Light Mooloolaba in the near future.

10/10 Excelente

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location & lovely room
Se hospedó 2 noches en octubre de 2023
Respuesta de The Team at First Light Mooloolaba el 23 oct. 2023
Thank you for your review of First Light Mooloolaba, we are so pleased you enjoyed your stay with us.

2/10 Terrible

Thomas

Se hospedó 2 noches en octubre de 2023
Respuesta de Front Office el 8 nov. 2023
Hi Thomas, Thank you for taking the time to leave a review of your experience at First Light Mooloolaba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your feedback. Kind Regards, First Light Mooloolaba.

10/10 Excelente

Mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great reception staff, awesome room cleaners. Checkin was a breeze.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Office el 4 oct. 2023
Hi Mark, thank you for your lovely review. We are so pleased to hear that you enjoyed your stay with us. We hope to welcome you back in the future.Kind Regards

10/10 Excelente

Shane

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location. Showing some wear and tear. Bedroom carpet not real clean but thats carpet.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Office el 22 sept. 2023
Hi Shane, Thank you for your fantastic 10/10 review! We are so pleased to hear that you enjoyed your stay with us. We have passed your feedback along to the owners of the unit to hopefully rectify the situation. We look forward to hopefully welcoming you back in the near future. Kind Regards,

8/10 Bueno

Pauline

Viajó con su familia
Le gustó: Limpieza, servicios
I booked for 2 weeks and paid $3666 which was ok but I was put in a studio room for that price and if it wasn’t for one lovely staff member Shearna I would have been left if this tiny room for the duration of my stay! She was so obliging and endeavoured to make my stay as comfortable as possible! Shearna moved me to a larger ocean view room which made one our stay comfortable. Most of the other staff were not very helpful at all apart from the cleaners who worked very hard.
Se hospedó 14 noches en agosto de 2023
Respuesta de Front Office el 22 sept. 2023
Hi Pauline, Thank you for taking the time to leave us a review. After investigating this, I can see that you had booked and paid for a 2-bedroom studio for 14 nights. I am pleased to hear that you had a good interaction with Shearna as she provided a free of charge upgrade into a 2 bedroom apartment. We hope to welcome you back in the near future. Kind Regards,

4/10 Mediocre

Ian

Viajó con su pareja
Le gustó: Personal y atención
We were given a second level unit with no view, limited light, little character. We needed to have lights on day and night. Not as advertised. Ensuite needed some attention re mould, and the toilet was a joke..you had to slide in sideways with a wall hard up against your knees. I’m only short, anyone tall would have si sit sideways on the toilet…funny when your young…no so much with age!
Se hospedó 4 noches en agosto de 2023
Respuesta de Front Office el 22 sept. 2023
Hi Ian, Thank you for taking the time to review our property. We apologise that you did not enjoy your stay with us. We do hope that we are able to welcome you back in the near future. Kind Regards,

10/10 Excelente

Michelle

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Second time I have stayed at this property and it does not disappoint. Reception was friendly and professional. Rooms clean, comfortable and convenient. Only feedback would be nice to have beach towels.
Se hospedó 2 noches en agosto de 2023
Respuesta de Front Office el 30 ago. 2023
Hi Michelle, Thank you for your lovely 5 out of 5 review! We are so pleased to hear that you enjoyed your stay with us. We hope to welcome you back in the near future! We keep our beach towels at reception so please do not hesitate to ask when you are here next.Kind Regards

10/10 Excelente

Errol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 2 noches en julio de 2023
Respuesta de Front Office el 31 ago. 2023
Hi Errol, Thank you for your review. We are so glad to hear you enjoyed your stay!We look forward to welcoming you back soon!Kind Regards

10/10 Excelente

Dane

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing
Se hospedó 4 noches en julio de 2023
Respuesta de Front Office el 31 ago. 2023
Hi Dane, Thank you for your fantastic review of your stay with us. We are so pleased to hear that your stay with a 5 out of 5 stay and we do hope to welcome you back soon for another 5 out of 5 stay!Kind Regards

8/10 Bueno

chris

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good view from upper level apartment. Quieter being one road back from Esplanade
Se hospedó 9 noches en julio de 2023
Respuesta de Front Office el 31 ago. 2023
Hi Chris,Thank you for taking the time to revied our property. We are thrilled to hear that you enjoyed your stay and the view while with us. We do hope to see you again in the near future for another great stay!Kind Regards

10/10 Excelente

Craig

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great spot with easy access to everything Mooloolaba has to offer.
Se hospedó 3 noches en julio de 2023
Respuesta de Front Office el 31 ago. 2023
Hi Craig,Thank you for your wonderful review. We are thrilled to hear that you had a 5 out of 5 star stay with us and enjoyed your time in Mooloolaba!We hope to see you again soon.Kind Regards

6/10 Aceptable

Alex-Kate

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Great location, but the apartment was a bit of a bummer. Located directly outside the gym, noisy and the smell wasn’t pleasant walking through the hallway. Balcony was not a balcony, more so a wind tunnel, with a view of a few plants in the garden and a wall. Right next to the pool, which was loud. The garden was also full of cigarette butts. Upon arrival our door would not shut. Could have been better, but you get what you pay for.
Se hospedó 2 noches en julio de 2023
Respuesta de Front Office el 31 ago. 2023
Hi Alex,Thank you for taking the time to review our property. While we are glad you to receive your feedback, we are deeply disappointed that we did not meet your expectations on this occasion. Please rest assured that we will pass on the feedback about the cleanliness of the garden as this is not the level of standards that we aim to achieve. We do hope to welcome you back in the near future.Kind Regards

10/10 Excelente

Jennifer

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
First Light was lovely with nice people and a beautiful location. I will definitely book there again.
Se hospedó 5 noches en julio de 2023
Respuesta de Shearna el 21 jul. 2023
Hi Jennifer, I'm so glad to hear you enjoyed your stay, wishing you safe travels back to Guam - and Thank you for our little treats :)Make sure to call us direct to book next time and I will make sure to give you a return discount :)Warm regards

6/10 Aceptable

Marissa

Viajó con su familia
The location of the property is great. Good access to the local area and attractions. The apartment was average for the price paid. Unfortunately the blinds in the apartment have been installed incorrectly and do not have block out features so a lot of light enters the room at night making it hard to sleep. The stove also was not working and the shower head in both bathrooms were not working correctly. Staff did record our feedback so hopefully the concerns will be resolved.
Se hospedó 2 noches en julio de 2023
Respuesta de Adelle el 16 jul. 2023
Hi Marissa, Thank you for taking the time to write this review. We agree First Light is a fantastic location and close to all the Mooloolaba can offer including the stunning beaches.Please know we encourage our guests to report any maintenance issues as soon they have been found to Reception for our maintenance team to resolve. Your feedback was noted and has been addressed. Warm regards

10/10 Excelente

Nicholas

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 8 noches en julio de 2023
Respuesta de Front Office el 31 ago. 2023
Hi Nicholas, Thank you for your great review. We hope to see you again soon!!Kind Regards

8/10 Bueno

Sara

Viajó con su familia y niños pequeños
Thank you to the staff at First Light Mooloolaba for being most helpful during our stay. Pros: modern, quiet, great location, staff work ethic, friendliness and helpfulness, foxtel, good internet and wifi, good amount of storage in rooms, loads of dining options, groceries nearby, generally quite clean, hair dryer provided, safe parking, fast elevator. Cons: apartments are a little small- even the 2 bedroom, bathroom is ready for a deep clean, rain shower head and water pressure was not great, seals on shower glass need replacing, toilet is narrow, keys did not work on public access doors (staff did their best to help and we could get around this), power outlets were behind the beds and not totally accessible, dryer took forever to dry clothes, no booklets to work tv, stovetop, oven, or microwave which were not easy to use, parking not suitable for large 4x4s.
Se hospedó 4 noches en junio de 2023
Respuesta de Shearna el 8 jul. 2023
Thank you for your feedback Sara, We appreciate you bringing some maintenance items to our attention, we are looking into them right away. We are also as we speak setting up new room commendium's to help with the appliances in the apartment. Thank you again for your feedback, we appreciate it and hope you enjoyed your stay.

10/10 Excelente

Helen

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent location, excellent apartment.
Se hospedó 2 noches en junio de 2023
Respuesta de Emily el 12 jun. 2023
Hi Helen,Thankyou so much for taking the time to leave us a kind review.We hope to see you again soon.

10/10 Excelente

Ben

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very convenient location. The accommodation had everything I needed for my stay. Thank you
Se hospedó 2 noches en junio de 2023
Respuesta de Emily el 12 jun. 2023
Hi Ben,Thankyou for leaving us with a review. We hope to welcome you back again soon.

10/10 Excelente

Wei

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Conveniently located and very close to the sea and shops. The apartment is well equipped and very clean. The staff are very friendly and attentive. The price is cheap.
Se hospedó 2 noches en junio de 2023
Respuesta de First Light Team el 9 jun. 2023
Hi Wei, thank you so much for the great review and we are so happy you enjoyed your stay!Our location is perfect for a Sunny Coast getaway!We hope to see you again soon :)

10/10 Excelente

Ana Paula

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Main point, the receptionist is very friendly and polite. My first time at this location and i just loved everything. Thanks
Se hospedó 2 noches en junio de 2023
Respuesta de Sha el 5 jun. 2023
Hi Ana, Thankyou for the kind words, We are glad we got the wifi sorted for you, and you decided to stay on :) We hope you continue to enjoy your stay, please let us know if there is aything you need.

6/10 Aceptable

Bruce

Viajó con su familia
Le gustó: Servicios
Good location. Unit did not have a nice smell on arrival and for the duration. Fridge also had a smell every time you opened it, maybe fish left in it at some stage. If using the toilet we ended up using the main bathroom unit as if you are anything over 4 foot tall your legs hit the wall. Also be aware of which currency you are being charged at, USD instead of AUD
Se hospedó 2 noches en junio de 2023
Respuesta de First Light Team el 4 jun. 2023
Hi Bruce,Please confirm if you had advised the reception when you could of your concerns regarding the room smell during the reception hours?We hope that we were able to resolve your issue if it was raised.Kind Regards

10/10 Excelente

Stephan

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Close to everything. Staff at desk were very pleasant and very helpful.
Se hospedó 2 noches en mayo de 2023
Respuesta de Emily FIRST LIGHT el 29 may. 2023
Hi Stephan,We are pleased to hear of your lovely comments from behalf of the team here at First Light Mooloolaba.We hope to see you again for another stay.

8/10 Bueno

Michael

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
Great location close to beach, shops and eateries. Facilities were great as we had all the kitchen appliances and a washing machine which was very useful. Could have been cleaner. We stayed a week and hadn't been left enough toiletries to cover that so had to keep going to ask which was a bit annoying, i.e. 2 toilet rolls for 2 people for a week. Easy access and parking. Would stay again.
Se hospedó 7 noches en mayo de 2023
Respuesta de Emily el 28 may. 2023
Hi Michael,Thankyou for leaving a review. We have passed on the feedback to the housekeepers to ensure that the rooms will be well stocked as per the procedure.We apologise about the lack of supplies in your apartment.We hope to see you again for another stay in Mooloolaba.

10/10 Excelente

Lidia

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Team First Light el 26 may. 2023
Hi Lidia,Thankyou for taking the time to leave our team with a kind review.We hope to see you again soon

8/10 Bueno

Kenn

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2023
Respuesta de Team First Light el 26 may. 2023
Hi Kenn,We appreciate the time you have taken to provide our team with a 4 star review.We hope to see you again for your next stay in Mooloolaba.Kind Regards

10/10 Excelente

Johanna

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good place to stay
Se hospedó 2 noches en abril de 2023
Respuesta de Emily el 19 may. 2023
Hi Johanna,Thankyou for leaving the team with a kind review.We hope to welcome you back in future.

10/10 Excelente

Craig

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Dry close to everything
Se hospedó 2 noches en abril de 2023
Respuesta de Emily el 19 may. 2023
Thankyou for taking the time to leave a review! We hope to see you again soon!

10/10 Excelente

Michael

Se hospedó 4 noches en marzo de 2023
Respuesta de Emily el 19 may. 2023
Hi Michael,Thankyou for taking the time to leave us with a lovely 5 star review, we hope to see you again soon.

8/10 Bueno

Kerri

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Even though it was a street back from the beach, it was still very close to everything and could walk to almost everywhere you wanted to go
Se hospedó 4 noches en marzo de 2023
Respuesta de Shearna el 9 abr. 2023
Thank you for the review, we are glad you enjoyed the convenience of our great location, We look forward to hopefully seeing you again in the future

8/10 Bueno

James

Se hospedó 3 noches en marzo de 2023
Respuesta de Emily el 19 may. 2023
Hi James,We hope you had a great time in Mooloolaba.See you again next time.

10/10 Excelente

scott

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2023
Respuesta de Em el 19 may. 2023
Hi Scott,Thankyou for your lovely 5 star rating. We hope to welcome you back again in future.Kind Regards,Emily

8/10 Bueno

Joyce

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The location was fabulous. It was within an easy walkable distance to the beach shops restaurants and supermarkets. The apartment itself was a good size well kept and clean. The reception staff was very good. We had an initial problem with the internet but eventually it was sorted after reception staff persevered with it. The terrace was long and narrow and only gott a little bit of sun
Se hospedó 7 noches en marzo de 2023
Respuesta de Shearna el 23 mar. 2023
Thank you for staying Joyce, I'm so glad we got the internet sorted for your grandaughter's schooling, can't wait to hopefully see you again next year, when you are back from Scotland! Safe Travels home my friends!