The place itself is good. It’s in a good location, is clean, and comes with a parking spot. However, our stay started off with us being locked out of our apartment and then left using a hard key for the next couple of days, which is difficult to keep up with when you have 6 people on a ski trip, whom want to ski at somewhat different times of the day.
I was able to communicate through the front desk, but was also being texted by an automated contact (which is frustrating) from Vacasa. Eventually, we got locked out. Vacasa was giving us one code, and the front desk was giving us another one. Finally, the front desk supplied us with a code that worked (Vacasa gave us 3 incorrect codes), but this was not until night 3. The person at the front desk did feel bad, and gave us a bottle of wine, but I was still confused as to why we couldn’t get the apartment code on the first day. The guy who let us in mentioned that we aren’t the only ones that have had issues with the lock box…
We were also told that there would be a free shuttle that would pick us up and was free as it was included in the HOA. I believe the company was Retredia. They asked us for the code that came with our unit, and when I asked Vacasa for the code, they had no idea what I was referring to.
Further, I really wanted to give this place 4 stars, but this place (Vacasa) certainly tested my patience on a vacation with it’s confusing communication strategy. Who wants to be texting a bot on vacation when they need an immediate answer?