Recepción

Opiniones sobre Red Roof Inn PLUS+ Statesville

2.5 out of 5
Red Roof Inn PLUS+ Statesville
1508 East Broad Street, Statesville, NC

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 423 de 1001 opiniones" "
Evaluación: 8 - Bueno. 326 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 136 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 57 de 1001 opiniones" "
Evaluación: 2 - Terrible. 59 de 1001 opiniones" "

8,2/10

Limpieza

8,6/10

Personal y atención

7,2/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Francis

Se hospedó 1 noche en septiembre de 2023
Respuesta de Gabrielle RediResponse Specialist el 7 oct. 2023
Thank you for taking a moment to leave a review, Francis. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excelente

Osmany

Viajó por negocios
Le gustó: Limpieza
Very good
Se hospedó 1 noche en julio de 2023
Respuesta de Devorine RediResponse Specialist el 6 jul. 2023
Dear Osmany,Thank you for response and it's so great to hear that your stay was very good. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn PLUS+ Statesville. We hope we have the opportunity to see you again in the future.Sincerely,Devorine RediResponse Specialist

10/10 Excelente

Alexander

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022
Respuesta de Gm el 2 ene. 2023
Thank you for taking the time to review our page. We are glad you enjoyed your stay and hope to see you again

10/10 Excelente

Humberto

Bueno
Se hospedó 1 noche en febrero de 2022
Respuesta de GM el 17 feb. 2022
Thank you for taking the time to review our page. We are glad you enjoyed your stay and hope to see you again.

10/10 Excelente

Alexander

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Estadía feliz
Excelente
Se hospedó 1 noche en enero de 2022
Respuesta de GM el 4 feb. 2022
Thank you for taking the time to review our page. We are glad you enjoyed your stay and hope to see you again.

4/10 Mediocre

Eduardo

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
Horrible el olor a cigarro.
Se hospedó 1 noche en junio de 2021
Respuesta de GM el 17 jun. 2021
Thank you for taking the time to review our page! We apologize for any inconveniences you had during your stay. We hope to correct these issues and hope you will consider staying with us again!

2/10 Terrible

Katherine

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Adraine Rediresponse Specialist el 14 may. 2024
Hello Katherine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Kenneth

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Place was run down, Hole ln bathroom wall, broken plugin wall plate, very bad smell in room, lamp shade look like it had puk or your coke on it. Computer chair look like it had feces or food on it. Not sure why this is a Red Roof Plus. will not be staying at any Red roof in the Future. I did take photos if required.
Se hospedó 1 noche en mayo de 2024
Respuesta de Linton Rediresponse Specialist el 10 may. 2024
Dear Kenneth,Thank you for telling us about your recent visit at RED ROOF PLUS+ STATESVILLE. I was disappointed to read that the condition of the bathroom wall, the unpleasant odor in your room and the other issues were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 Bueno

Beverly

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I’ve stayed there 2 times. It is sufficient for an overnight stay. Friendly staff, area taken care of. It is on the interstate so alittle noisy but turning on the air conditioner fan took care of that. Would stay again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dennis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel staff!
Se hospedó 1 noche en abril de 2024
Respuesta de Sharma RediResponse Specialist el 29 abr. 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Dennis, I am glad to hear that you found our staff to be great. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Dennis, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Bueno

roger m

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice room for the price. Will do again.
Se hospedó 1 noche en abril de 2024
Respuesta de Gabrielle RediResponse Specialist el 26 abr. 2024
Thank you for taking a moment to leave a review, Roger. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 4/5 score following your stay. I am thrilled that you found our room to be nice for the price. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Bueno

Jean Pierre, Quebec

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
C est bien pour le prix, j ai demandé de changer de coté non bruyant. Ils ont accepté
Se hospedó 1 noche en abril de 2024
Respuesta de OnielSpécialiste de la redirection el 25 abr. 2024
Salut Jean,Merci d'avoir pris le temps d'écrire un avis sur votre séjour au Red Roof Inn PLUS+ Statesville. C'est tellement gratifiant de lire que vous avez eu une bonne rencontre avec nous et nous apprécions vraiment que vous nous le fassiez savoir, c'est aussi une lecture agréable que vous ayez apprécié nos prix.Lors de votre prochain séjour à RedRoof, si vous rencontrez des problèmes pendant votre séjour chez nous, veuillez contacter notre réception immédiatement afin que nous puissions nous occuper du problème et garantir votre satisfaction. Merci encore et nous espérons que vous nous rendrez visite lors de votre prochain voyage !Sincèrement,OnielGestion RedRoofSpécialiste de la redirection

2/10 Terrible

paul, katy

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Olor a droga no ponían toallas nuevas a diario
Se hospedó 9 noches en abril de 2024
Respuesta de OnielRediresponse Specialist el 25 abr. 2024
Thank you Paul, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Statesville. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excelente

Derrick, Spring Hill

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff were helpful and cheerful. Our room was comfortable and perfect for a one night drive by. The hotel was close to the interstate so was noisier than most but tolerable with the AC on which masked it. I would stay here again while traveling.
Se hospedó 1 noche en abril de 2024
Respuesta de Samantha RediResponse Specialist el 20 abr. 2024
Dear Derrick,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ STATESVILLE. It's rewarding to hear that you were pleased with our helpful staff and comfortable rooms. However, you expressed that because we are closer to the interstate the hotel was nosier than most but tolerable with the A/C on which masked it. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excelente

John, Toronto

Le gustó: Limpieza, personal y atención
Check-in was super fast and room was great value for the money. It's an older property but all you really need for a night.
Se hospedó 1 noche en abril de 2024
Respuesta de Olivia RediResponse Specialist el 14 abr. 2024
Hello John, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Statesville. It's great to hear that check- in was super-fast and your room was of great value. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 Bueno

Craig

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Overall a decent stay for the price. You get what you pay for, but I feel like I got more than I paid for. Truly a deal. Traveling with a wife, baby and two dogs for $75 is hard to do nowadays. About as close to a motel as you can get but the shower was hot and the TV had HD channels.
Se hospedó 1 noche en abril de 2024
Respuesta de Sharma RediResponse Specialist el 13 abr. 2024
Thank you for taking a moment to leave a review, Craig. The staff and I at the RED ROOF PLUS+ STATESVILLE appreciate your 4/5 score. I am happy that you found our rooms to be clean. I am happy to hear that overall your stay was decent for the price. However, you indicated that the temperature of the shower and the HD channels on the Tv dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist

8/10 Bueno

Mike

Se hospedó 1 noche en abril de 2024
Respuesta de Sharma RediResponse Specialist el 29 abr. 2024
Hello Mike,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Louise

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Propre et confortable
Se hospedó 1 noche en abril de 2024
Respuesta de Toni-Ann RediResponse Specialist el 6 abr. 2024
Cher Richard,Merci d'avoir pris le temps de partager votre retour concernant votre expérience au RED ROOF PLUS+ STATESVILLE. Nous apprécions sincèrement vos commentaires et sommes heureux d'apprendre que vous avez vécu une excellente expérience avec nous, notamment en ce qui concerne la propreté de notre hôtel et le confort. Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience. Nous avons hâte de vous voir lors de vos futurs voyages, pour vous offrir un séjour plus confortable.Sincèrement,Toni-AnnGestion du toit rougeRediResponse Specialist

8/10 Bueno

Phyllis

Se hospedó 1 noche en abril de 2024
Respuesta de Sharma RediResponse Specialist el 29 abr. 2024
Hello Phyllis, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Bueno

Ruth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check-in and check-out staff were friendly and efficient. Room was comfortable and clean. The hotel backs onto the highway so it was noisy, but the AC/heater fan worked well to cover it.
Se hospedó 1 noche en abril de 2024
Respuesta de Kamaria RediResponse Specialist el 4 abr. 2024
Dear Ruth,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ STATESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be comfortable, clean and all the other positive features highlighted. However, I sincerely apologize for the noise disturbance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excelente

Sharon

Property is clean but very worn. It needs a rehab.
Se hospedó 1 noche en marzo de 2024
Respuesta de Xao RediResponse Specialist el 1 abr. 2024
The team at our Red Roof Inn PLUS+ Statesville would like to thank you for sharing your feedback with us, Sharon. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean property delighted us. However, you stated that the property was worn. As such, your feedback may be taken into account.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Bueno

lORRAINE

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gpod
Se hospedó 1 noche en marzo de 2024
Respuesta de Xao RediResponse Specialist el 1 abr. 2024
Hi Lorraine,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Statesville with us. It was so rewarding to see that we earned your 4/5 score. Red Roof strives to provide guests with a good experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Bueno

Howard

Se hospedó 1 noche en marzo de 2024
Respuesta de Gabrielle RediResponse Specialist el 23 abr. 2024
Thank you for taking a moment to leave a review, Howard. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Bueno

Ruth M

Se hospedó 1 noche en marzo de 2024
Respuesta de Sharma RediResponse Specialist el 18 abr. 2024
Hello Ruth, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Bueno

Joaquim

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Perfect for those who have pets
Se hospedó 1 noche en marzo de 2024
Respuesta de Olivia RediResponse Specialist el 26 mar. 2024
Hello Joaquim, Thank you for taking the time to write a review of your stay at our Red Roof Inn PLUS+ Statesville. I am glad to read that you were pleased with our pet friendliness. At Red Roof, we loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Michael

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really liked lady checking us in, also cleanliness of room
Se hospedó 1 noche en marzo de 2024
Respuesta de Chirell RediResponse Specialist el 22 mar. 2024
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice staff and clean room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 Bueno

Ruth M

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Everything
Se hospedó 1 noche en marzo de 2024
Respuesta de Chirell RediResponse Specialist el 22 mar. 2024
Dear Ruth,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about everything being to your liking. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excelente

Edmund

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was fine. Overturned truck caused a later than expected arrival.
Se hospedó 1 noche en marzo de 2024
Respuesta de Toni-Ann RediResponse Specialist el 15 mar. 2024
Hello Edmund,Thank you for leaving a review after your recent stay at our Red Roof Inn PLUS+ Statesville. We are elated to see that you enjoyed your stay with us prompting your 5/5 score, however, you had some delays while getting to our hotel. Thank you again for sharing. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

6/10 Aceptable

Alexander

Had to walk to work the next morning
Se hospedó 1 noche en marzo de 2024
Respuesta de Oshane RediResponse Specialist el 13 mar. 2024
Dear Alexander, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 Bueno

Lori

Le gustó: Personal y atención
It worked for a quick over night stay with our dog. Great location right off Highway
Se hospedó 1 noche en marzo de 2024
Respuesta de Red Roof Management el 11 mar. 2024
Hello Lori,Thank you for leaving your comments regarding your stay at our RED ROOF PLUS+ STATESVILLE. It is very rewarding to know that you found our location to be conveniently off the highway and that you were able to bring your dog along.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excelente

Michael, Nescopeck

Considering the price it’s worth it
Se hospedó 1 noche en marzo de 2024
Respuesta de Recordo, Rediresponse Specialist el 8 mar. 2024
Hey Michael,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Murfreesboro. It's great to hear that you were pleased with the value for your money. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Bueno

Alexander

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff did great job accomodating my needd , will continue to stsy here
Se hospedó 3 noches en febrero de 2024
Respuesta de Recordo Rediresponse Specialist el 6 mar. 2024
Hello Alexander,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Statesville. It's thrilling to hear that our staff extended such hospitable accommodation. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excelente

Frances

Viajó con su pareja, Viajó con mascotas
Easy to drive to, friendly desk receptionist, very clean room. We brought our dog-no problem & no extra charge. Wonderful experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de Recordo Rediresponse Specialist el 6 mar. 2024
Hello Frances,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Statesville. It's great to hear that you had a wonderful experience at our clean and convenient property. I'm also happy our staff extended a friendly service and our pet policy came in handy. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Aceptable

Richard

No le gustó: Servicios
I thought the “Plus” would at least have coffee in the room. The room reeked of disinfectant!
Se hospedó 1 noche en marzo de 2024
Respuesta de Gabrielle RediResponse Specialist el 4 mar. 2024
Thank you for taking a moment to leave a review, Richard. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 3/5 score following your stay. However, you stated that the room reeked of disinfectant and the lack of coffee dampened your stay.Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management

4/10 Mediocre

Burton

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room was advertised as a standard room which I assumed (big mistake) was pictured in the Expedia listing…wrong. No fridge and no microwave. The staff informed us that those luxuries were only available in more expensive upgraded room. Also expected a basic breakfast … none. Very disappointing.
Se hospedó 1 noche en marzo de 2024
Respuesta de Recordo Rediresponse Specialist el 3 mar. 2024
Hello Burton,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It's saddening to hear that you were disappointed with the experience you had due to the type of room you reserved and no breakfast being available. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Unfortunately, this property no longer serve breakfast but we do have a few eateries in the area that you can utilize on your next visit. Please consider exploring our room options before you booking, to select the one that best suits your needs. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Bueno

Elizabeth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property had trash in the parking lot. The room did not have a microwave or refrigerator that was promised. It was noisy from the interstate,residents, and cars in the parking lot. Normally we have a nice visit at this motel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kerry-Lee RediResponse Specialist el 1 mar. 2024
Dear Elizabeth,We at the RED ROOF PLUS+ STATESVILLE are very sorry to learn that you were not able to fully enjoy your stay due to the missing amenities, the noise disturbances and unclean parking lot. Your feedback is taken very seriously, and rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrence. Thank you for sharing your concerns and we hope to provide a better experience in the future. Sincerely, Red Roof Management.

8/10 Bueno

Mike

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient to highway. This is also a downfall as you can hear the traffic. Room was clean. 3 pillows very firm, one was softer. Comfortable bed. Purpose was for a one night stay during long drive and it served the purpose.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sharma RediResponse Specialist el 29 feb. 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Mike, I am happy to read your comments about our convenient location, comfortable bed, your clean room, and all the other kind remarks mentioned. However, you indicated that the noise disturbance dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear that was not achieved with you.Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

10/10 Excelente

Blaine

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Ok
Se hospedó 1 noche en febrero de 2024
Respuesta de Sharma RediResponse Specialist el 27 feb. 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Blaine, I am happy to hear that your stay was ok, resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Blaine, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

10/10 Excelente

Frisco

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean, comfy, the girl at the front desk was friendly and efficient! Good price for a tired driver! Thanks Red Roof Inn plus!
Se hospedó 1 noche en febrero de 2024
Respuesta de Sharma RediResponse Specialist el 25 feb. 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Frisco, I am glad to read that you had a great encounter with us and we truly appreciate your comments about our clean and comfy hotel, friendly and efficient front desk staff, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Frisco, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely,Red Roof Management

8/10 Bueno

James

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Very "bare bones", Do not know what the plus is about?
Se hospedó 1 noche en febrero de 2024
Respuesta de Kerry-Lee RediResponse Specialist el 2 mar. 2024
Dear James, Thank you for your feedback following your experience with us at the RED ROOF PLUS+ STATESVILLE. In response to any hindrances faced, we sincerely apologize for the less-than-ideal experience. Nonetheless we appreciate your 4/5 scoring. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

10/10 Excelente

Alexander

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Brief 1 day stay was perfect
Se hospedó 1 noche en febrero de 2024
Respuesta de Carla RediResponse Specialist el 24 feb. 2024
Dear Alexander, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It's great to see you that enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Tonya

Se hospedó 1 noche en febrero de 2024
Respuesta de Toni-Ann RediResponse Specialist el 24 feb. 2024
Hello Tonya,Thank you for choosing to stay at our Red Roof Plus+ Statesville. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

10/10 Excelente

Adam

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Carla RediResponse Specialist el 22 feb. 2024
Hello Adam, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Statesville and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Bueno

Danny

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Fantastic comfortable rooms! Very comfortable beds! Very clean and we must say this place was better than we thought imaginable for a hotel! We would stay here again for a quick night stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Chirell RediResponse Specialist el 21 feb. 2024
Dear Danny,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our comfortable rooms, clean location and comfortable bed. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

8/10 Bueno

Danielle

Viajó con su pareja, Viajó con mascotas
Le gustó: Personal y atención, estado de la propiedad e instalaciones
The room was small but clean and good beds. This is totally what we expected. Buildings have been cates for. Parking was convenient but there was really nowhere to walk our dog and previous clients are not picking up after their dogs. Good value for the price but we have decided that we are willing to pay more for upgraded rooms.
Se hospedó 1 noche en febrero de 2024
Respuesta de Carla RediResponse Specialist el 17 feb. 2024
Dear Danielle,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ Statesville. I am glad to read that you were pleased with the cleanliness of the room, the convenient parking and the value to price ratio. However, you mentioned that the room size did not meet your expectations and that other guests was not cleaning up after their pets. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Jon

Booked a basic room which faced the highway and was in need of an update. Upgraded room which is quieter and not as thread bare.
Se hospedó 1 noche en febrero de 2024
Respuesta de LaTunde RediResponse Specialist el 15 feb. 2024
Dear Jon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. We value you as our guest and welcome your 3/5 score. At Red Roof we are happy that you choose to stay with us. However, as it relates to your comment of the upkeep of the room, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Visenta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de LaTunde RediResponse Specialist el 13 feb. 2024
Hello Visenta, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

MARIAN

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de LaTunde RediResponse Specialist el 11 feb. 2024
Hello Marian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Alexander

Se hospedó 1 noche en febrero de 2024
Respuesta de Sharma RediResponse Specialist el 24 mar. 2024
Hello Alexander,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Bueno

Richard

Se hospedó 1 noche en febrero de 2024
Respuesta de Sharma RediResponse Specialist el 24 mar. 2024
Hello Richard,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist