Caja de seguridad en la habitación y tabla de planchar con plancha
Ver disponibilidad

Opiniones sobre Holiday Inn Club Vacations Tahoe Ridge Resort, an IHG Hotel

4 out of 5
Holiday Inn Club Vacations Tahoe Ridge Resort, an IHG Hotel
400 Ridge Club Dr, Stateline, NV

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 396 de 1001 opiniones" "
Evaluación: 8 - Bueno. 308 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 155 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 85 de 1001 opiniones" "
Evaluación: 2 - Terrible. 57 de 1001 opiniones" "

8,6/10

Limpieza

8,0/10

Personal y atención

7,8/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

JULIAN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nearby stagecoach lodge, nice property with amenities. Good value for your money.
Se hospedó 6 noches en febrero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 11 feb. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excelente

Maria

Se hospedó 2 noches en enero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 20 mar. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excelente

Maribel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2022
Respuesta de Holiday Inn Club Vacations, Incorporated el 22 sept. 2022
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to Tahoe Ridge resort!

10/10 Excelente

Ezequiel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Impecable
Excelente
Se hospedó 2 noches en febrero de 2021
Respuesta de Tahoe Ridge Resorts el 1 mar. 2021
Thank you for the kind review. We are so happy you enjoyed your stay.

10/10 Excelente

Jesus Alberto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Las instalaciones muy buenas y excelente servicio
Se hospedó 2 noches en febrero de 2019
Respuesta de The Ridge Tahoe el 5 feb. 2019
Thanks for your review, Jesus! We are glad you enjoyed your stay with us!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lugar agradable y muy cómodo y práctico
Lugar muy limpio, cómodo y agradable; muy cercano al lift de acceso a la montaña; las instalaciones en excelente estado y, en general, muy agradable experiencia.
Se hospedó 6 noches en diciembre de 2017
Respuesta de Melissa Lopez el 29 ene. 2018
Thank you for the positive feedback. We are excited you enjoyed your stay.

8/10 Bueno

GINO, Mexico

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great for skiing
Excellent choice
Respuesta de Nardeep Singh el 18 jun. 2016
Dear Gino, Thanks for the review and our high score!! Summer in Tahoe is pretty great too, so we hope to see you soon!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No estuvimos mucho tiempo pero nos gustó
Estuvimos poco tiempo así que no disfrutamos mucho el hotel pero la ubicación es perfecta y el cuarto super cómodo. Volvería a ir
Respuesta de Nardeep Singh el 28 may. 2016
Querido Huesped, Nos da mucho gusto saber que disfruto su visita. Esperamos que vuelvan pronto!

8/10 Bueno

Fernando, Mexico

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Muy Bueno
Hotel y ubicación muy bueno! El servicio al huésped no es bueno, fuimos en una época de nevada, tuvimos problemas con el auto, y lo único que pudieron ofrecernos es la venta de cadenas por 60 dólares.
Fernando, Muchas gracias por tus comentarios. Esperamos verte pronto!

8/10 Bueno

ROSA MARIA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

8/10 Bueno

JESUS

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Jessica

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en marzo de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 2 abr. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 Bueno

vladimir

Se hospedó 5 noches en marzo de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 22 abr. 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

6/10 Aceptable

Terrence

Le gustó: Limpieza, personal y atención
It’s a nice resort
Respuesta de Holiday Inn Club Vacations, Incorporated el 31 mar. 2024
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. We appreciate your rating.

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our 1 bedroom condo in Terrace building was clean, comfortable and charmingly decorated with a rustic alpine motif. Fireplace and size was excellent for a family of 4 adults. Kitchen and bathroom was well stocked. The Dove brand toiletries were a nice touch. The 4th floor condo had easy access to the building’s hot tub (it was out of order for the first 3 nights of our stay), bbq area and Activities Center. Alternative rooftop hot tub was sought and enjoyed in another building. Shuttle transport to the Stagecoach Lodge and to South Lake Tahoe ran regularly. Underground parking was convenient in a snow storm. We had a thoroughly enjoyable stay and will return!
Se hospedó 4 noches en marzo de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 28 mar. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 Bueno

Steven

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was nice. They are a time share so we were asked to attend a preview. We declined. All amenities were fantastic. We booked the suite and it included a fire place and jacuzzi tub
Se hospedó 3 noches en marzo de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 25 mar. 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 Excelente

stuart

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 19 mar. 2024
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Tahoe Ridge Resort.

10/10 Excelente

Kevin

Viajó con su familia
Fabulous views from the suite
Se hospedó 6 noches en marzo de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 13 mar. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excelente

Karin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great access to skiing and great views!
Se hospedó 3 noches en marzo de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 13 mar. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

4/10 Mediocre

Iona

Viajó en grupo
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
it took me one whole hour just to figure out how to check into my room and how to find my room after i already did the first check in. i was driving around in the cold went to my building but apparently i don’t get my keys from my building. i went to a club house to check in they tell me go to my building reception and ill get keys i get there and there’s no reception i call they tell me i have to drive back to the club house and go to a desk across from the check in desk to check in again to get my keys THEN go to my room. why can’t there just be one easy check in? running around for an hour was ridiculous. on top of that walls are paper thin our neighbor kept opening and closing doors keeping me awake at 5am. and to top it off they over charged me an extra night. i’ll never be staying here again
Se hospedó 3 noches en febrero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 11 mar. 2024
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

8/10 Bueno

Stephanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 mar. 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 Excelente

Tina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en febrero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 25 feb. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

6/10 Aceptable

Jonathan

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Property is very tired looking. Some weird smells in corridors.
Se hospedó 1 noche en febrero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 22 feb. 2024
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. We appreciate your rating.

8/10 Bueno

Patricia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The villa had gorgeous views from all windows and the fully functional kitchen with dishwasher and the washer/dryer were great for our family mini vacation. Beds were comfortable and the villa was clean when we arrived. However, there was no housekeeping during our 4 night stay, and the coffee and detergent provided were not enough for the stay.
Se hospedó 4 noches en febrero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 22 feb. 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

8/10 Bueno

Max

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Large 2 Bedroom incl. full kitchen, laundry 3 TVs - ideal for a family
Se hospedó 3 noches en febrero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 22 feb. 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

8/10 Bueno

Heather

Se hospedó 3 noches en febrero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 21 mar. 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

8/10 Bueno

Vladimir

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great, except sauna wasn’t working and constant noise from the street (don’t forget earplugs)
Se hospedó 2 noches en febrero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 Excelente

Rosario

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice location
Se hospedó 2 noches en febrero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excelente

James, San Jose

Se hospedó 2 noches en febrero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 20 mar. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excelente

Glen

Se hospedó 2 noches en febrero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 20 mar. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excelente

Kevin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great value and big rooms
Se hospedó 6 noches en enero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 Bueno

Jim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
JWP Review
First stay since Holiday Inn Club Vacations purchased the resort. The resort is not modern, however, the staff is friendly and courteous (housekeeping, front desk, concierge).
Se hospedó 2 noches en enero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
We’re pleased to know we made such a good impression. Hope to see you again for a future stay at the Tahoe Ridge resort!

8/10 Bueno

Timothy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
We’re pleased to know we made such a good impression. Hope to see you again for a future stay at the Tahoe Ridge resort!

6/10 Aceptable

Jason

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Property is in serious need of a renovation.
Se hospedó 2 noches en enero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. Thanks for sharing your rating.

6/10 Aceptable

Cindy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Bathtub difficult to enter
Bath tub extremely difficult to hurdle into. Jacuzzi on top floor were both out of order. Signage in elevator would have been nice.
Se hospedó 2 noches en enero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. Thanks for sharing your rating.

6/10 Aceptable

Alexis

Le gustó: Limpieza, comodidad de la habitación
Feedback
Personal at the front desk was not particularly friendly . The location is really nice . Hotel a bit outdated
Se hospedó 2 noches en enero de 2024
Respuesta de Nina el 17 ene. 2024
Thank you for providing feedback so that we may bring to our teams. I sincerely apologize.

6/10 Aceptable

Elizabeth

Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. Thanks for sharing your rating.

4/10 Mediocre

Kenneth

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Disappointing Experience
We've stayed at Tahoe Ridge Resort 3 of the last 5 years, and this year's stay left us looking elsewhere. We ran into two significant problems that were handled poorly. We booked a two-room suite and noticed the heater did not work on the smaller side. My wife reached out to the front desk informing them of the issue. We didn't receive a response, and the heat was not fixed three days later when we checked out. The one road to the resort was closed for 3-4 hours one evening due to a traffic collision, and we were stuck down the hill wondering if we needed to book an alternate hotel for the night. There was no communication from the resort, and when we called the main number we were unable to reach the front desk. My wife finally reached a person on the reservations line who was rather rude and seemed bothered that we were calling. This year's experience has us looking elsewhere for next year's Tahoe trip.
Se hospedó 3 noches en enero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. Thanks for sharing your rating.

10/10 Excelente

poornima

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

6/10 Aceptable

Sandra

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good for families
5 night stay over NYE in Ridge Crest which was far from clubhouse - pool, games, etc. We booked 2 room suite which was nice for my family of 5 with 3 kids - 16, 13 and 8 - 2 bedrooms, 2 baths, full kitchen & living room. Looks like it was recently remodeled so it’s updated and a pleasant surprise from the rooms that are shown online which looks like they’re stuck in the 80s and 90s. Looks like it was recently remodeled so it’s updated and a pleasant surprise from the rooms that are shown online which looks like they’re stuck in the 80s and 90s kitchen was fully stocked with basic Cooking supplies like pots and pans, utensils and glass ovenware. Cooking for my family while on vacations like these helps us cut down on costs, especially because I have a special-needs child. I added a picture of me being able to cook which I really liked. Also, the room had a washer dryer in it which was great because I could do some loads of laundry in between our days. Cons: besides the distance from the clubhouse was the housekeeping seemed a little lax, when I checked in there was dirty clothes on the floor, and the sofa bed had not been fully made up. Additionally, the safe in the room was broken like someone had hacked it open so we weren’t able to use that during our day. Good location close to the heavenly but a bit pricey for the accommodations. I’d give it a 3.5 out of 5 stars.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. Thanks for sharing your rating.

10/10 Excelente

Francisco, San Jose

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Villa was Larger than expected with all the amenities needed for an extended stay (we only stayed two nights). Only gripe about the room was the sticky kitchen floor. Also, the bar tender at Bear Trap could be friendlier. We walked in, weren't greeted and weren't told we could seat ourselves at the Ridge Club Bistro. We had to ask him if we sat ourselves. Thought it was us but he did the same to others.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excelente

jose

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 Bueno

Parminder

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
Excellent floor plan, very nice view but room and corridors smelled like a very old place. Lower level restroom flush was not functioning properly. Ridge view has excellent view but property is not close to other resort amenities. I would prefer tower next to resort amenities.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
We’re pleased to know we made such a good impression. Hope to see you again for a future stay at the Tahoe Ridge resort!

10/10 Excelente

Maria

Se hospedó 3 noches en diciembre de 2023
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excelente

Damon Farley

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our second time to stay here...would recommend.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excelente

Kylie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely place to stay. But was very disappointed that the hot tub was under construction, it was the main reason why I booked this hotel was for the ridge view Tahoe view hot tub and could not use it. I wish I was notified it was not available.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Holiday Inn Club Vacations, Incorporated el 6 feb. 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 Bueno

Daniel

Se hospedó 1 noche en noviembre de 2023
Respuesta de Holiday Inn Club Vacations, Incorporated el 15 nov. 2023
Thanks for your rating. Hopefully, your next stay will be 10 stars! We’re always looking for new ways to impress our guests and owners. Thanks for staying with us at Tahoe Ridge Resort.

10/10 Excelente

Wilson

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and nice staff
Se hospedó 1 noche en octubre de 2023
Respuesta de Holiday Inn Club Vacations, Incorporated el 28 oct. 2023
Thank you for letting us know you had a great experience with us. We’re thrilled to see this rating and hope you’ll be back to see us again soon at Tahoe Ridge Resort!

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Dirty room, hasty cleaning lady
The reception at the front desk was very welcoming and that was the only good thing about this hotel. The room we got was not clean, there were hairs everywhere, on the floor, in the shower and on one pillow case. The checkout was at 10am, the cleaning lady knocked on our door ~9:10am to see if she can start cleaning! As it took us a few minutes to get to the door, saw her checking on us from the window!
Se hospedó 1 noche en octubre de 2023
Respuesta de Holiday Inn Club Vacations, Incorporated el 24 oct. 2023
It’s always our aim to make sure guests have a positive experience, and we hate to hear this did not ring true for your recent stay with us at Tahoe Ridge Resort. We appreciate your taking the time to share your comments and rating. We’re sorry we did not meet your expectations.