The unit itself was very clean, nicely furnished, and well-maintained. It’s located on the third floor, which wasn’t an issue for us, but it’s worth noting there are no elevators.Unfortunately, our overall experience was soured by misleading or missing information about the amenities and policies. Check-in was scheduled for 4pm, but the keypad didn’t work until 4:14pm – not a huge deal, but not the smoothest start either.The listing described access to a “lagoon,” which we knew was unheated, but it was completely unusable – not even remotely swimmable despite the outdoor temps being in the mid-80s. The only heated pool is very small and inadequate for the size of the community. We visited just after spring break and there were still no seats available. Towels were left out saving spots (many not even in use), making it even more frustrating. Our keypad also didn’t work for pool access, so we had to request another card.What was most frustrating were the strict, unlisted rules – no alcohol allowed at the pool or lagoon, and they were actively checking bags at the entrance. None of this was disclosed in the listing. It made it feel less like a relaxing vacation and more like being monitored at a public facility. Due to the overcrowding and poor atmosphere, we ended up using pools off-site. One particularly disturbing moment was seeing a child throw up in the pool, and the staff member nearby was too distracted playing with a Rubik’s Cube to take action.