8/10 Bueno
Cliente verificado
15 jun. 2023
Le gustó: Limpieza
Beautiful View
This home is beautifully decorated, comfortable, has everything that you may need on vacation and the view is beautiful. - However, upon arrival the AC was set to 77 degrees! The thermostat was a new model that we were not familiar with. (there were no operating instructions) - We had received a text from Lisa (the property manager), who said to text her if we has any problems. I texted her and she NEVER REPLIED! In her text there was a number to call customer service. I called & explained the situation. They said they would have to call me back. They called back but still had no instructions to operate the thermostat. And said someone would call w/instructions. - However, my husband had found a YouTube video and was able to set the thermostat to a more comfortable setting. - Also, a CS rep called me the NEXT DAY with instructions for the AC? He said he had to call the owner. This was our first time using VRBO/VACASA.
Cliente verificado
Se hospedó 5 noches en junio de 2023