We have stayed in multiple units at Ocean Gallery over the years and it is our favorite place to stay in St. Augustine. I knew before we came they were short staffed (as is nearly every place in St Aug). However, when we arrived, the burner on the stove was turned on, there were crumbs in the chairs and on the floors, finger prints all over the sliding doors, a broken handle to the sliding door, only one pillow in the master bedroom, and crusty stains all over one of the blankets on the other beds. We did not anticipate that the first few hours of our vacation following a 13 hour drive would be spent washing bedding. When I finally was able to take a shower, I found the handle to be in poor repair and the drain rusty and gross and mildew in the tiles. After paying quite a bit for cleaning fees (and assuming the people before us did too) I expected to come into something at least sanitary!
It is a lovely condo— it is very well decorated and the living room furniture is very comfy. But the whole place is in need of a good deep clean. Also— there is not a lot of cookware if you are going to be cooking meals at home.
We have stayed at OG many times, and will again, because I believe this is just a result of being understaffed. Even still, they were responsive in getting everything squared away for us. The head of housekeeping came to our condo and helped get us together and I can’t tell you enough what a lovely person she is!
Ocean Gallery is in a great location, they have the best pools, an indoor pool for cooler days (hard to find on the beach) and great views. This property would be great with a good cleaning and some repairs.