6/10 Aceptable
Jessica J.
24 jun. 2025
Le gustó: Limpieza
Beautiful House but it wasn't ready for our visit
This Beautiful House was the perfect location for our family vacation; however, the Management company wasn't prepared for our stay.We received inaccurate directions for accessing the house and inadvertently triggered the alarm system.Construction workers arrived on the first morning of our stay, and we were unable to use the outdoor space due to the presence of machinery and the proximity of the work being done until 11 am.The Sonos system did not work in the 2nd-floor patio or the 1st-floor patio. The outdoor fans did not work on the 1st-floor patio. For the first day and most of the second day of our stay, there was no gas for the house, so we were unable to use the stovetop range and had no water for showers, as well as limited performance from the washer/dryer and dishwashers.In the listing, it states that it includes a bottle of fine wine; however, there was no amenity provided. We made the best of our stay and enjoyed the property as much as possible, despite all the issues. The Management company was responsive to our messages and did everything they could to make the situation as good as possible.It is unfortunate, as all of these issues could have been avoided if the management team had done their job correctly to ensure that the house was fully functional before our arrival. The lack of attention to detail was disappointing.
Jessica J.
Se hospedó 3 noches en junio de 2025