2/10 Terrible
Andrea G.
14 abr. 2026
When we arrived at the location the unit was not cleaned. I immediately contacted the host by VRBO. The first call back I received was from the house cleaner. I was there with my children and had to immediately call hotels to find a place to stay for the night since it was already 6:30 PM and no one answered my initial call and the house cleaner was not able to clean until Saturday morning. The nightly rate for the hotel was more money than the nightly rate for the VRBO due to the last minute reservation. I reached back out to the owner to request a refund for the full nightly rate of the hotel but they only refunded me the rate of the VRBO rental. When I requested the full amount for the hotel they refunded me the entire stay which sent me scrambling to reserve the hotel for the second night. When I asked if I could stay there on Saturday, they said yes however by this time (mid morning on Saturday) it was too late. I had to book the hotel for Saturday night by 7:30 AM on Saturday and due to the last minute nature it was non refundable. They a refusing to pay me the difference between the hotel and VRBO despite this being their fault not to mention the added inconvenience.
Andrea G.
Se hospedó 2 noches en abril de 2026



















