4/10 Mediocre
Jelena K.
4 jun. 2024
No le gustó: Limpieza
Miserable property manager
Pros: owners are responsive, spacious villa, close to a nice beach
Cons: the property manager Will is the textbook example of someone who hates his job. WiFi and AC didn't work, and the kitchen tap was leaking badly. Will fixed these issues, but then when the next day we discovered there were no trash bags, he protested telling us that "he put them in the drawer himself". The drawer where he "put the trash bags" was empty.
After 11 days of our stay we were entitled to a clean set of bed sheets. After hunting him down to give us bedding (with a comment that he "already came here twice"), he refused to give us the new set of clean beach towels even though he just had to take them from the locked cabinet in the bedroom. Given that there is no dryer, it is not possible for the washed towels to air dry overnight and we needed towels daily. This would mean that we either need to use the same dirty beach towels for 2 weeks, or use washed beach towels that are soaking wet. Eventually, I had to contact the owners to have our towels replaced.
The last day Will refused to give us 1 hour late check out, which with 3 kids would mean a lot to us. The villa was empty that day, but Will just took pleasure in not being helpful.
Also, at the time of booking, nowhere in the listing was it clarified that we will be charged in cash for the use of electricity and water at the end of your stay.
So, unfortunately instead of relaxing, we constantly felt like Will was doing us a huge favor.
Jelena K.
Se hospedó 13 noches en diciembre de 2023