The main reason we picked this cabin is because of the amenities, we have young kids traveling with us and they were really excited about the (heated) pool, hot tub, fireplace, and air hockey table. We packed firewood and stuff for s’mores and the fireplace (website listed fireplace) was nothing more than a decorative light. It produced no heat and no flame.
We told the kids they could get in the hot tub as soon as wet got there and when we arrived the water was low, the cover was off, and the temperature was 45 degrees. We were there for 3 nights, a maintenance guy came late afternoon the 2nd night and told us not to get in for at least an hour because he added chemicals. My husband asked the maintenance guy to also check the chemical levels in the pool, he checked, there were no chemicals, so the maintenance guy added some and told is not to use the pool for a couple hours also.
The air hockey table had no pucks, pucks were dropped off on day 2, but table would not turn on and the maintenance guy said he didn’t know anything about the table.
I felt like I was on my phone exchanging text messages and figured a phone call would be easier. When I called Sarah was on the phone and quickly handed the phone over to her dad. He immediately said, “you’re just one of these people that no matter what I do you’re not going to be happy”. I was frustrated my kids were not able to do things I had promised. We paid over $1000/night, I wanted what was promised on the website.
