No heat for 5 days, outside temperature in the 40’s, 2 small children, had to wear coats inside, ice maker broken, jet tub broken, indoor fireplace broken, outdoor fire pit, no gas, blamed on me….when I asked for a refund, manager offered a refund if and only if I gave him a 5 star rating, on a very expensive week rental…extortion? How many other people has he done this with? And I rented this place on his reviews…. he should be in banned, heater repair man finally came Friday afternoon, said furnace needed replaced and the manager knew it, I stayed down there with the furnace repairman while he replaced part after part, and after an hour and a half in the 40° weather, he finally gave up and said it was unrepairable… This property should never be allowed to rent again…. We were first times users of VRBO, and really didn’t know our rights and because we waited to file a grievance until after we returned home, we are entitled to nothing from Vrbo. It’s certainly is contradictory to their ad which plainly states satisfaction guaranteed….. it clearly is not, and this property manager should be permanently removed….