4/10 Mediocre
Nima S., United States
11 jul. 2025
Overall the house was ok but our biggest concern is that this house is not safe for families with young children. There is a full size broken window that opens straight into the Valley. This was a major hazard for us and we were constantly concerned and ensuring that kids are safe and don’t accidentally go near the open window. This was not enjoyable at all. In the July summer heat we expected to stay at home during the afternoon time but instead we avoided being at home and had to roam around outside. This was the worst vacation home rental experience for our family. The worst part was the property managers did not even acknowledge or respond to our concerns for a day. There were many other issues like broken ice maker in the freezer. Everytime we opened the freezer, a lot of ice came falling out on the floor. We had to constantly keep wiping the floor.The comforter in downstairs bedrooms had lots of stains.For the luxury that is described, they should update the mattress in the master bedroom. Even hotel beds at Marriotts are better than this. It was saging and my husband and I had backaches.I really wished we had picked another house for our group. This house can be better with all the safety updates and actually provide the luxury stay that they promise.
Nima S.
Se hospedó 3 noches en julio de 2025