2/10 Terrible
Jacqueline C.
2 feb. 2026
No le gustó: Limpieza
This rental raised immediate health concerns. Shortly after arrival, everyone in my group experienced headaches and breathing discomfort. I do have health issues that made this especially concerning, but this affected every member of our party. The home had a strong odor of urine mixed with harsh chemicals, seemingly used to mask an existing problem.Despite this, we were told ants in the kitchen were “more concerning than the smell.” The property has visible water damage on multiple levels, and the stairs are a serious safety hazard, even noted with a warning in the house binder.Management handled this poorly. We were told a cleaning crew couldn’t come until the next morning and that we would have to leave while they cleaned, meaning we were expected to stay overnight in a home impacting our health. The property manager used profanity, sighed heavily throughout the interaction, and made it clear he hated his job. He also nearly arrived unannounced after failing to call back as promised. The senior manager refused to speak with us and used my undisclosed medical history as an excuse to deny a proper refund.Other reviews report the same odor issue, and some guests received full refunds for identical complaints. Vacasa offered only 175, which didn’t cover half of our last-minute hotel. This was my first and last time booking with Vacasa.
Jacqueline C.
Se hospedó 3 noches en enero de 2026