It is old, quaint, great location, and a little risky for those not light on their toes, due to uneven floor surfaces, we wore heavy shoes at all times. I chose to pass on the non-refundable insurance option and placed a large damage deposit (5 x the insurance price) on my AmExpress card. Apparently Julie wasn't familiar w/ how VRBO handles that. So the communication may have been influenced by her lack of understanding the process. She repeatedly sent emails that there was no "hold" on my damage deposit. That is totally wrong. In addition, the VRBO site shows that I canceled 2 property reservations. So that may have tainted her attitude before hand, too. That was not the case. I clicked "book now" but never gave any credit card info to reserve any unit until one day prior. And that is the reservation we made and kept. At any rate, Julie took offense at my requesting the deposit, as there was no damage. She's rather touchy, so take care not to hurt any feelings. I know that the customer is NOT her 1st concern. I pointed out the failure of coffee maker to auto turn off after 2 hours, (we were gone all day & smelled burned coffee, dangerous) sponges being used to shim the granite near the kitchen sink, 2 large dead trees in backyard posed a threat of injury should they fall, Asian jasmine was growing into he wood siding near back steps, & the smoke alarm in the master bedroom broken. I mentioned these items to her after our stay so that she would be aware & hopefully improve the property for the next renter. She was most offended & confrontational. That is a shame. Consequently, VRBO informs me that there is a 14 day window that the host has to claim any damages. In a phone conversation Julie stated that she did not intend to provide any help in retrieving my credit card deposit. It would automatically be credited on July 7. Again: great location! Sadly, not much more!