4/10 Mediocre
Jade D.
1 ene. 2026
No le gustó: Limpieza
This property has a great location and was spacious for our group of four. Unfortunately though, we arrived to find the unit had not been cleaned and the owner did not have it cleaned for our entire stay! There was urine left in the toilet, no clean towels, dirty bedding, trash in all the trash cans including used diapers, and a ton of fur on the floors and sofa. We were left with having to clean the unit ourselves with the few cleaning supplies that were around the unit- dish soap and laundry soap and a vacuum. There were no disinfectant products and as someone with several environmental allergies I was not comfortable with this- I returned from our trip yesterday and am now sick as well. Throughout the process the lack of empathy and communication from the owner really upset me too- the general feeling from the few messages we did get back from them essentially had the energy of “well that sucks, what do you want us to do though?” They didn’t offer any refund, credits, etc. VRBO customer support was more responsive, but unfortunately we ended our stay yesterday and it looks like they will not be giving us any kind of compensation either. We were all so excited, because this place had great reviews, but unfortunately that was not our experience at all. We were planning to rebook for another upcoming trip to Savannah, but with how our stay went we’re going to book with another property. I have never had an experience like this and it left me so disappointed.
Jade D.
Se hospedó 3 noches en diciembre de 2025