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Opiniones sobre Hotel Hills Congress & Termal Spa Resort

4.5 out of 5
Hotel Hills Congress & Termal Spa Resort
Butmirska cesta 18, Sarajevo

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 62 de 131 opiniones" "
Evaluación: 8 - Bueno. 38 de 131 opiniones" "
Evaluación: 6 - Aceptable. 12 de 131 opiniones" "
Evaluación: 4 - Mediocre. 10 de 131 opiniones" "
Evaluación: 2 - Terrible. 9 de 131 opiniones" "

8,2/10

Limpieza

8,0/10

Personal y atención

8,2/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

simon

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
*
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Mirsada

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful place to stay!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

ZAHID, Bellevue

Viajó con su pareja
Le gustó: Servicios
Excellent breakfast selection, so much on offer!
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Daniel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Mirsada

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel room doesn’t have iron. That’s the only thing that needs to be improved! I highly recommend!
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Mirsada

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel room doesn’t have iron. That’s the only thing that’s missing! Otherwise, I highly recommend!
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Mirsada

Viajó con su pareja
Best service and food we ever had! Highly recommend!
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Milan

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Remzo

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

MANSOUR

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lejla el 2 dic. 2023
Dear Mr Mansour,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 Excelente

Mahira

Se hospedó 1 noche en octubre de 2023
Respuesta de Lejla el 2 dic. 2023
Dear Mrs Mahira,Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

8/10 Bueno

Frank

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 5 noches en octubre de 2023
Respuesta de Lejla el 2 dic. 2023
Dear Mr Frank,Thank you for taking some of your time and leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 Excelente

MANSOUR

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay
Se hospedó 3 noches en octubre de 2023
Respuesta de Lejla el 2 dic. 2023
Dear Mr Mansour,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 Excelente

MANSOUR

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2023
Respuesta de Lejla el 2 dic. 2023
Dear Mr Mansour,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 Excelente

Sanita

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Lejla el 2 dic. 2023
Dear Mrs Sanita,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 Excelente

Rachel, West Hoxton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property and staff were fantastic
Se hospedó 8 noches en agosto de 2023
Respuesta de Lejla el 2 dic. 2023
Dear Mrs Rachel,It was a pleasure to accommodate you at our hotel.Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

4/10 Mediocre

Mario

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not a 5 stars hotel.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Merima el 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We are very sorry that you weren't satisfied with provided services at our hotel. Also, we don't know what caused you to give this comment and rating, but we will do our best to improve our service.Best regards,Hotel Hills Thermal & Wellness Spa Resort

8/10 Bueno

Alim

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
The food in the buffet was very limied and there wasn't much variation on a day to day basis.
Se hospedó 5 noches en agosto de 2023
Respuesta de Merima el 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We will try to do our best on improving the services with which you did not were satisfied. We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

4/10 Mediocre

Emina

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Staff was great, but the rooms are not wheelchair accessible. Also it could have been much cleaner. The elevators were dirty and I also found a huge bug in my room. The rooms are not worth the price to be honest.
Se hospedó 1 noche en agosto de 2023
Respuesta de Merima el 13 sept. 2023
Dear, Thank you for your detailed feedback. We are very sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving the services with which you did not were satisfied. We have rooms suitable for people with disabilities and you should have just asked for such a room. The elevators are normally always clean, it is not clear to us what happened.Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

8/10 Bueno

Nihad

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
👍
Se hospedó 1 noche en julio de 2023
Respuesta de Merima el 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

8/10 Bueno

Tatjana

Le gustó: Personal y atención
Se hospedó 3 noches en agosto de 2023
Respuesta de Merima el 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

6/10 Aceptable

Amra

Se hospedó 5 noches en julio de 2023
Respuesta de Merima el 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We are very sorry that you weren't satisfied with provided services at our hotel.Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

8/10 Bueno

Hasan Hüseyin

Se hospedó 5 noches en julio de 2023
Respuesta de Merima el 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

10/10 Excelente

Zifet

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Merima el 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

10/10 Excelente

Abid

Se hospedó 3 noches en julio de 2023
Respuesta de Merima el 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

4/10 Mediocre

Jamal

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
I stayed 7 nights at hotel Hills with my family. Check in was very disappointing. They offer nothing to drink at the reception like other five stars hotels. They will keep your passport for one hour which I couldn’t understand why. No one explained. Reception was also very tiny and crowded. The Breakfast has no taste even though they have big breakfast buffet. Nothing organic which was very disappointing as they call the hotel five star. The staff was somehow nice at the restaurant. The hotel is too crowded and the staff is too busy pleasing outsider guest. There are wedding event every Saturday and Sunday night and all the staff was too busy with wedding guests. Too noisy hotel. People are allowed to Smoke everywhere not ideal place for people with asthma allergies or lungs problems. They offer kids and adults pool to hotel hills guests but keep in mind that you have to pay 7 mark pr. seat in the pool. Don’t expect Cleaning at the pool at all. We are definitely coming to Sarajevo again but will not chose this hotel. We only booked this hotel because of 5 stars. But they have are too far as a five star level. We have stayed in many five stars hotels around the world this was the biggest disappointment.
Se hospedó 7 noches en julio de 2023
Respuesta de Lejla el 25 jul. 2023
Dear Mr Jamal, Thank you for your detailed feedback. We are very sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving the services with which you did not were satisfied. Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel after the first visit. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

10/10 Excelente

Said

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Virkelig flot hotel
Venlig modtagelse. Gratis parkering. Gode faciliteter til børn. Venlige rengørings personale.
Se hospedó 6 noches en julio de 2023
Respuesta de Lejla el 25 jul. 2023
Dear Said,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

8/10 Bueno

Lejla

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to the airport; spacious rooms; comfortable beds; clean rooms
Se hospedó 1 noche en julio de 2023
Respuesta de Lejla el 25 jul. 2023
Dear Lejla,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 Excelente

Armel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This is by far the best Hotel in Sarajevo, breakfast buffet is excellent with lots of options. The staff is super friendly.
Se hospedó 8 noches en junio de 2023
Respuesta de Lejla el 25 jul. 2023
Dear Armel,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 Excelente

Erki

Se hospedó 1 noche en junio de 2023
Respuesta de Lejla el 25 jul. 2023
Dear Erki,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bosnia visit
It’s very good .
Se hospedó 2 noches en junio de 2023
Respuesta de Lejla el 25 jul. 2023
Dears,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en junio de 2023
Respuesta de Lejla el 25 jul. 2023
Dears,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 Excelente

Selmir

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en diciembre de 2022
Respuesta de Lejla el 25 jul. 2023
Dear Selmir,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

4/10 Mediocre

Adnin

Viajó con su pareja, Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Bereits beim Einchecken war das Personal sehr gestresst und gab den Stress direkt an die Kunden weiter. Im Zimmer angekommen war die Klospüle defekt und Wasser ist ganze Zeit geronnen. Die Bademäntel waren sehr abgenützt sowie die Badetücher welche Make Up Flecken hatten. Ein weiterer Minuspunkt ist das man nicht im Bademantel zum Wellnessbereich darf. Doch wenn man einmal im Wellnessbereich war will man sowieso nicht mehr hin. Der gesamte Wellnessbereich ist veraltet und Renovierungsbedürftig. Der Saunabereich ist das einzige was Potential hätte wenn man sich mehr um die Hygiene kümmern würde. In der Nacht war es fast unmöglich einzuschlafen da irgendwelche Konzerte im Hotel waren und die Musik sehr laut war so dass man den Bass im Zimmer richtig spürte. Wir waren ziemlich enttäuscht vom Hotel, denn das ist alles außer ein 5 Sterne Hotel!

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2022
Respuesta de Lejla el 25 jul. 2023
Dears,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

8/10 Bueno

Biljana

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza
Not so great
The hotel has a huge thermal spa complex which was the reason we picked it. However, the hotel seems to be short of staff, not able to manage crowds of guests. Most disappointing was breakfast - lots of food choices in a dark overcrowded restaurant. Food was not presented nicely, pieces of cheese and salami looked as if they were thrown on the plate. I could not find a hand sanitizer in the restaurant. Room was huge, but slightly worn our. The pools were clean and not crowded. The wifi was very slow. When asked about it, the receptionist said it works fine for him! Other receptionists were very kind. Overall, for next time I would choose another hotel.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Osman, Grimes

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is perfect. Clean, modern and very friendly people. Food is great. Highly recommend.
Se hospedó 3 noches en julio de 2022
Respuesta de Lejla el 25 jul. 2023
Dear Osman,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Super! Fint och fräscht hotell med trevlig personal. Om jag skulle klaga på något är det frukosten. Fanns mycket att välja på men även om vi kom tidigt tid så upplevde vi att frukosten hade ”stått framme länge”. Kändes inte fräsch..
Se hospedó 1 noche en julio de 2022

6/10 Aceptable

Piotr

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en junio de 2022
Respuesta de Lejla el 25 jul. 2023
Dear Piotr,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

8/10 Bueno

hattan

Le gustó: Limpieza, comodidad de la habitación
لن أكرر الزيارة
للاسف ندمت اني سكنت بالفندق، صحيح هو معتمد من فئة ٥ نجوم لكن لايوجد لديه أي متطلبات لتحقيق هذه الفئة، زراة لن أكررها.
Se hospedó 3 noches en mayo de 2022
Respuesta de Lejla S el 7 jun. 2022
Dear Sir Hattan, Thank you for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

2/10 Terrible

ZIYA

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2022
Respuesta de Lejla el 25 jul. 2023
Dear Mr Ziya, We are very grateful for your deep insight and feedback about your stay at our hotel. We are sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving the services with which you did not were satisfied. Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel after the first visit. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

10/10 Excelente

Marcus

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Both positive and negative points.
Very nice room and helpful staff. Very nice breakfast. Nice room but table was really worn down and also the door to the balcony had seen better days. A bit noice from departing aircraft. Overall a very nice hotel.
Se hospedó 3 noches en octubre de 2021
Respuesta de Lejla el 19 oct. 2021
Dear Mr. Marcus, Thank you for choosing our hotel for your son's stay. It is our great pleasure that they are satisfied with provided services. Looking forward to you new stay at our hotel. Best regards,

2/10 Terrible

Amna

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The smell in the room coming from the bathroom is just terrible!
Se hospedó 1 noche en septiembre de 2021
Respuesta de Lejla el 9 oct. 2021
Dear Sir/Madam, Many thanks for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

10/10 Excelente

Elvis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2021
Respuesta de Lejla el 9 oct. 2021
Dear Mr. Jasim, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,

4/10 Mediocre

Christian

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
It's a trap
The hotel didn't live up to expectations. The outdoor pool area was closed during our stay, basically our reason for booking. Our room was located on the 10'th floor, initially a nice surprise because of the view, but the skybar was located on the floor above, which hosted a wedding that lasted until 12:30 in the night, while we were trying to sleep, complete with a band. After it was over, cleanup started and the moving around of tables kept us awake for another 90 minutes. Really bad idea to host a party above the hotel rooms. The guests for the party took up all the elevators, so we had to either wait 10 minutes for the lift or use the stairs - the stairs were filled with puke however. The room itself was very nice, clean and comfortable. Breakfast was alright, they clearly used a bunch of leftovers for sidedishes though. The service from the staff in general was far from what you would expect from any 5 star hotel, not a very friendly atmosphere in general.
Puke on the stairs.
Se hospedó 2 noches en septiembre de 2021
Respuesta de Lejla el 23 sept. 2021
Dear Mr. Christian, We are really sorry you had bad experience during your stay at hotel Hills Sarajevo as we all are doing the best to provide best service and to keep all our guest satisfied. However, all criticisms are welcome because we want to correct any eventually omissions. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. One more time sincere apologies. Best regards,

2/10 Terrible

Azra

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2021
Respuesta de Lejla el 29 sept. 2021
Dear Sir/Madam, Many thanks for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We always do appreciate feedback from our guests and certainly every one is welcomed. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 11 noches en septiembre de 2021
Respuesta de Lejla el 29 sept. 2021
Dear Sir/Madam, Many thanks for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We always do appreciate feedback from our guests and certainly every one is welcomed. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

8/10 Bueno

MOHAMMAD

Se hospedó 8 noches en septiembre de 2021
Respuesta de Lejla el 22 sept. 2021
Dear Sir/Madam, Many thanks for your feedback. We always do appreciate feedback from our guests and certainly every one is welcomed. We will try to do our best on improving services with which you did not were satisfied. Thank you! Best regards,

8/10 Bueno

mirza, sandy

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice room with balcony
Se hospedó 3 noches en agosto de 2021
Respuesta de Lejla el 22 sept. 2021
Dear Guest, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,

8/10 Bueno

Mohamed

Se hospedó 7 noches en agosto de 2021