The ONE star ratings I gave for cleanliness and accuracy of online listing are due to the fact that I don’t consider a property clean if there are bugs crawling all over everything (inside master shower, dishwasher, AND yes, even in the washing machine), nor did I see anything in the online listing about having to watch where we step for fear of dodging cockroaches. There’s nothing relaxing about making sure there isn’t a very large roach crawling out of our shoes before we put them on. I had to throw away a very nice pair of Ugg slippers because as I was putting my foot into one after waking in the middle of the night to walk to bathroom, my foot crushes one! Needless to say once the pest control services were finally done on our 3 day there, we woke up each morning thereafter to a cockroach mass grave!! I had to sweep up dozens every morning before I could even start breakfast for my family. Erica was as helpful as she could be so I don’t fault her for the issues we had. She quickly had towels (master bath had ONE bath towel and washcloth) and missing kitchen utensils sent over. However, I would make sure I wasn’t representing a property that, in our opinion, borders on being removed from rental sites by the Florida Health Department. Couldn’t relax in living area or watch a movie with my family because speakers were blown and it would’ve been stressful anyway because at ALL times I was looking for a roach to appear. We’ve vacationed in Watercolor/Seaside every summer for the last decade and never even saw one bug in a house, much less an infestation... I realize I should’ve demanded that we be moved to another property, but given the last minute decision to reserve a house (due to recent and unfortunate diagnosis), I knew there wouldn’t be anything available and we thought we’d attempt to make the best of it. Oh, and returning to house from a day at beach on July 4TH to NO ELECTRICITY and impending darkness with no way to see if we’re stepping on bugs or knowing how long it had been out or if I needed to throw food out of the refrigerator was the perfect way to top off this disaster of a vacation. I could only laugh til I cried at that point.