We had a few issues early on. There was a lot of confusion as to who to contact prior to arrival and the parking remote did not work upon arrival.
West Indies Vacation Rentals was listed as the host but trying to contact them was near impossible. We reached out to VRBO, but we still had to make more phone calls to reach someone who could help. Finally we made contact with our host, Neysha, who was very helpful in accommodating us once we were able to reach her.
As for the condo itself, the rooms are spacious and the view is fantastic. The only negative is that the spacing around the toilet in the secondary restroom is a bit narrow, which might be a problem for larger individuals or anyone with disabilities.
This unit is very nice and well equipped. The stairs and an elevator are close to the unit as well.
The location is fantastic. You can hear the outdoors from the secondary bedroom, specifically, the coqui, which was very relaxing for us. The beach is very close and accessible and there are ample hot tubs and pools to choose from. We never experienced a crowd neither at the pools, hot tub nor the beach when we went on the third week of May.
Overall, we enjoyed our stay and would love to return in the near future.