5 piscinas al aire libre, sombrillas, sillones reclinables de piscina
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Opiniones sobre Villa La Valencia Beach Resort & Spa Los Cabos

4.5 out of 5
Villa La Valencia Beach Resort & Spa Los Cabos
Carretera Transpeninsular CSL-SJC, KM 18.5, San José del Cabo, BCS

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 126 de 213 opiniones" "
Evaluación: 8 - Bueno. 35 de 213 opiniones" "
Evaluación: 6 - Aceptable. 22 de 213 opiniones" "
Evaluación: 4 - Mediocre. 11 de 213 opiniones" "
Evaluación: 2 - Terrible. 19 de 213 opiniones" "

9,6/10

Limpieza

8,8/10

Personal y atención

8,8/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Guillermo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 2 noches en mayo de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 21 may. 2024
Dear Guest,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

2/10 Terrible

Diana

Se hospedó 3 noches en febrero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 30 abr. 2024
Dear Diana, Thank you for taking the time to share your review on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral MangerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Haidee Maria

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en mayo de 2023
Respuesta de Beat Meier-General Manager-Villa la Valencia el 12 jun. 2023
Dear Haidee Maria,Thank you for visiting Villa la Valencia. Best regards,

10/10 Excelente

Maria de la Luz

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy padre el hotel, bien cuidado y limpio
Se hospedó 3 noches en mayo de 2023
Respuesta de Beat Meier-General Manager-Villa la Valencia el 9 may. 2023
Estimada Maria de la Luz,Es un honor recibir una opinión tan increíble por parte de nuestros valiosos huéspedes y nos gustaría agradecerle. Estamos muy contentos de saber que tuvo una experiencia maravillosa en el Resort y tuvo la oportunidad de disfrutar de las instalaciones y servicios que ofrecemos.Saludos Cordiales,

10/10 Excelente

Jaime

Se hospedó 4 noches en abril de 2023
Respuesta de Beat Meier-General Manager-Villa la Valencia el 15 may. 2023
Dear Jamie, Thank you for staying at Villa la Valencia Beach Resort & Spa.Best Regards

2/10 Terrible

Fredy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No me gustó que el Hotel te cobra impuestos que no se de donde los inventa ya que yo llevaba pagado el hospedaje, y aparte tuve que pagar otros cargos que no habian sido considerados.
Se hospedó 2 noches en abril de 2023
Respuesta de Beat Meier-General Manager-Villa la Valencia el 28 abr. 2023
Estimado Fredy, Gracias por tomarse el tiempo de escribirnos su opinión, esto nos permite mejorar nuestros niveles de servicio. Lamentamos saber que su estadía no estuvo a la altura de las expectativas, hemos tomado muy en serio sus comentarios y puede estar seguro de que los tendremos en cuenta.

10/10 Excelente

Armando

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo excelente
Se hospedó 6 noches en julio de 2022
Respuesta de Beat Meier General Manager-Villa La Valencia el 27 jul. 2022
Estimado Armando, Gracias por compartir su experiencia en Villa la Valencia Beach Resort & Spa Los Cabos con futuros viajeros. Estamos encantados de saber que tuvo una experiencia maravillosa en el Resort y tuvo la oportunidad de disfrutar de los servicios que ofrecemos. Estamos comprometidos a ofrecer un servicio excepcional. Saludos cordiales,

10/10 Excelente

ERIC

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing
Se hospedó 2 noches en mayo de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 14 may. 2024
Dear Eric,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are most delighted to learn that you had an amazing experience at the Resort and had the opportunity to enjoy the services we offered. We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Yveliane

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved this place, went for my mom’s birthday and she fell in love. The staff is amazing, food is great and the property is great. Will definitely come back
Se hospedó 4 noches en mayo de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 14 may. 2024
Dear Yveliane,It is an honor to receive an amazing review from our valued guests and we would like to thank you. We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. Also, we have taken a note of your comment and will share it with the team. We thank you on behalf of our team.Best regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Ivan

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en mayo de 2024
Respuesta de Alejandro Santander-GeneralManager-VillalaValencia el 21 may. 2024
Dear Ivan,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are most delighted to learn that you had an amazing experience at the Resort and had the opportunity to enjoy the services we offered. We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Ernesto

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Javier pool Captain was great always care about our experience given Us the best service. Also Raul pool server super professional.
Se hospedó 7 noches en abril de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 14 may. 2024
Dear Ernesto,Thank you for expressing your great satisfaction at the Villa la Valencia Beach Resort & Spa and for sharing the details of your stay with us.I am happy to read that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Javier and Raul.Kind Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Jagdeep

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Front staff need to communicate clearly about the options the visitors have. They lack with the communication and it make big differences.
Se hospedó 3 noches en abril de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 3 may. 2024
Dear Jagdeep,Thank you for sharing your experience through this means. Your comments are truly valuable for us, I sincerely apologize for the situation that you faced which made us fall short in meeting your expectations.We have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Danielle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was beautiful and in a great location.
Se hospedó 3 noches en abril de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 30 abr. 2024
Dear Danielle,Thank you for taking the time to share your review of your recent stay with us. We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

6/10 Aceptable

Aidan

Viajó en grupo
Le gustó: Limpieza
No le gustó: Personal y atención
The staff are very slow at the restaurants and quite a few were rather unwelcoming. The resort is beautiful, and from looking at all the images (and the price tag) we expected 5-star service. We were disappointed with the service.
Se hospedó 4 noches en abril de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 3 may. 2024
Dear Aidan, Thank you for taking the time to share your review on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral MangerVilla la Valencia Beach Resort & Spa

10/10 Excelente

CRISTINA

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very perfect resort , five star and affordable this is the place to stay in Cabo, will definitely be coming back. Just note they will try to sell you a membership, just say NO.
Se hospedó 3 noches en abril de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 30 abr. 2024
Dear Cristina,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are most delighted to learn that you had an amazing experience at the Resort and had the opportunity to enjoy the services we offered. We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

6/10 Aceptable

Elizabeth, covina

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
Resort was convenient with a toddler as it was smaller and easy to get around (basically everything was in a circle around the pool areas). All the fees is what get you - they charged service fees AND "environmental fees" for EVERY meal and service and on top of that about $180 at the end for hotel fees. They even wanted to charge us for an extra Tide laundry pod eek. Resort is incredible clean which I loved, toilets were even heated, but the fees and the way they try to rip off the visitors really turned me off.
Se hospedó 5 noches en abril de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 27 abr. 2024
Dear Elizabeth, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

EDUARDO

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Alejandro Santander-GeneralManager-VillalaValencia el 14 may. 2024
Dear Eduardo,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Sophea

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love the variety of pool option. Lazy river and infinity pool overlooking the beach
Se hospedó 2 noches en abril de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 24 abr. 2024
Dear Sophea,Thank you for taking the time to share your review of your recent stay with us. We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

8/10 Bueno

Leslie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great new resort Very nice staff Food ok Breakfast buffet was the best Overall a great place
Se hospedó 4 noches en abril de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 11 abr. 2024
Dear Leslie,It is a pleasure to receive an amazing review from our valued guests and we would like to thank you.On behalf of all the staff at Villa la Valencia Beach Resort & Spa. We're happy to hear about your wonderful experience and we were able to provide a fantastic stay for you.We will be very happy to welcome you back.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Lonnie

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is my 3rd stay at Villa La Valencia. This is best resort i have stay in Cabo San Lucas! The food and amenities are AMAZING. Staff is extremely courteous and the property is immaculate. I will ne back again this year!
Se hospedó 5 noches en marzo de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 29 mar. 2024
Dear Lonnie,Thank you for sharing such kind words and for your loyally staying with us for the 3rd time. We deeply appreciate and highly value loyal guests like you. I am beyond thrilled to know you thoroughly enjoyed this year’s stay and that your interactions with our team were so pleasant.It is truly our pleasure to ensure your time with us is nothing short of spectacular and we absolutely look forward to welcoming you back warmly for next year’s at the Villa la Valencia Beach Resort & Spa getaway.Kindest regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

6/10 Aceptable

Michael Allen

Se hospedó 8 noches en marzo de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 13 abr. 2024
Dear Michael Allen, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

2/10 Terrible

Nedzad

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Our stay at the resort began promisingly with a beautiful view and notable amenities like a well-equipped gym and a dedicated lobby bar staff. However, the positive aspects were overshadowed by numerous issues. The check-in process was poorly managed, with rooms unavailable until dinner, forcing us to use the lobby bathrooms to change for pool and beach access. We were surprised by unexpected charges, contrary to the all-inclusive promise, a concern echoed by other guests. Dining experiences were underwhelming, especially at the buffet and the steak restaurant, which failed to impress. A major inconvenience was the scarcity of pool and beach chairs, with the advice to secure them before 7 AM being impractical for a relaxing vacation. The resort's early closure by 9 PM limited evening activities, and management's response to our concerns was both unhelpful and costly. The room service, particularly the restocking of water and towels, was inadequate, leading us to buy water externally and reuse towels. After over a decade of enjoyable vacations in Mexico, this experience was a disappointing first, characterized by an overpriced stay, average food, and a lack of basic amenities like towels and chairs. The hardworking staff at certain facilities, like the lobby bar, provided some relief, but overall, the resort failed to meet our expectations for a relaxing and accommodating vacation.
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 23 mar. 2024
Dear Nedzad,Thank you for sharing your experience through this means. Your comments are truly valuable for us, I sincerely apologize for the situation that you faced which made us fall short in meeting your expectations.We have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Elizabeth

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property. Food was amazing, staff was very attentive. Great stay!
Se hospedó 3 noches en marzo de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 13 mar. 2024
Dear Elizabeth,It is an honor to receive an amazing review from our valued guests and we would like to thank you.We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. Also, we have taken a note of your comment and will share it with the team. We thank you on behalf of our team.Best regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Shahrad

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful propert with great staff. Eduardo by the pool is a gem.
Se hospedó 3 noches en marzo de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 12 mar. 2024
Dear Shahrad, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere. We cannot wait to welcome you back! Warm regards, Alejandro Santander General ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Ramon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent property in great condition. Friendly staff and absolutely beautiful.
Se hospedó 4 noches en febrero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 2 mar. 2024
Dear Ramon, On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Villa la Valencia Beach Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Escotia

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very beautiful views, super clean
Se hospedó 5 noches en febrero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 19 feb. 2024
Dear Escotia,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Elizabeth

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved! Our room was perfect. Breakfast is the meal we had most and it had everything. We had dinner on site on day and the food was delicious. Everyone was friendly and helpful. Can’t wait to stay again
Se hospedó 3 noches en febrero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 19 feb. 2024
Dear Elizabeth,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Villa la Valencia Beach Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

8/10 Bueno

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
1) This was one of the most beautiful and cleanest resort experiences. The bathrooms were remarkably clean and regularly wiped down, even the public ones near the pool. 2) This resort has some inefficiencies. It took us 20-minutes to complete the check-in process. When we thought we cleared the check-in hurdle we were asked for $130 in a resort fee claimed to be referenced in the original Expedia reservation - I was unable to verify the claim. There are two restaurants that require dinner reservations, or a third buffet option. Reservations need to be made at least 24 hours in advance and even then you may be eating really early (5pm) or late (9pm). Every place we sat for meals or at the pool had a tab that would need to be closed - a long ribbon receipt in triplicate and stapled together which we would need to sign before moving. Guests are walking with an identifiable wireless wristband that opens our doors, but that technology does not help any aspect of the stay except opening your room door. Check-out started promptly with a printed off closing statement. We were asked to insert a credit card to complete a charge of $1,801.86 (pesos) for expenses incurred during our stay. When I questioned him, it became obvious he was trying to keep charges on my statement until I caught them. I called him on his dishonesty and misleading me. I felt angry at being treated this poorly. His response made it clear he was trying to trick me by rushing me through the checkout payment.
Se hospedó 5 noches en febrero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 17 feb. 2024
Dear Michael,Thank you for taking the time to write a review for us as this allows us to improve our service levels.We are sorry to hear your stay did not live up to the expectations. We have taken your comments very seriously and you can be assured that we will take them in consideration.We appreciate your letting us know.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Timothy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall great new property. Hotel opened 2 years ago. In great shape. All the staff super happy and friendly. Food was decent and some of the best we have had in Mexico.
Se hospedó 1 noche en febrero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 16 feb. 2024
Dear Timothy,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments.We are thrilled that you loved Villa la Valencia and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Kind regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Patricia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay, beautiful clean property!
Se hospedó 3 noches en febrero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 16 feb. 2024
Dear Patricia,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

8/10 Bueno

Mayra Georgina

Se hospedó 3 noches en febrero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 22 mar. 2024
Dear Mayra Georgina,Thank you for taking the time to share your review of your recent stay with us. We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

6/10 Aceptable

Pierre

Viajó con su familia, Viajó en grupo
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Servicios
Newer property but staff it is understaffed
Se hospedó 4 noches en febrero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 13 feb. 2024
Dear Pierre,Thank you for taking the time to share your experience at the Villa la Valencia Beach Resort & Spa. Please note that I have reviewed the point you have brought to our attention with my team and have taken necessary steps to ensure this issue is addressed. Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa

4/10 Mediocre

Bita

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Nice hotel, bad service. Room 3310 is a terrible location, very noisy.
Se hospedó 4 noches en febrero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 13 feb. 2024
Dear Bita, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards, Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa

10/10 Excelente

dennis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They shouldn’t have put tub in its location. Toilet area very small.
Se hospedó 5 noches en enero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 8 feb. 2024
Dear Dennis,Thank you so much for taking the time to write such a detailed review! I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

8/10 Bueno

VAN

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en enero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 6 feb. 2024
Dear Van, thank you for staying at Villa la Valencia Beach Resort & Spa. I hope that the warm memories of this visit encourage you to return to this paradise at your earliest convenience. Best regards, Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Deepka

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful property, nice ambience, friendly staff, next to beach.
Se hospedó 1 noche en enero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 1 feb. 2024
Dear Deepka,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

2/10 Terrible

Amy

Se hospedó 2 noches en enero de 2024
Respuesta de Alejandro Santander-GeneralManager-VillalaValencia el 27 ene. 2024
Dear Amy, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,

8/10 Bueno

Breana

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Alejandro by the pool gave the best service, loved him!
Se hospedó 3 noches en enero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 23 ene. 2024
Dear Breana,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

Guillaume

Se hospedó 1 noche en enero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 16 ene. 2024
Dear Guillaume,Thank you for taking the time to share your review of your recent stay with us.We cannot wait to welcome you back!Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

4/10 Mediocre

frederic IV

Viajó con su familia
No le gustó: Personal y atención, servicios
Very deceptive with the “All Inclusive” — ended up having to pay $5,000 in additional charges. Don’t stay here.
Se hospedó 5 noches en enero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 13 ene. 2024
Dear Frederic IV,Thank you for taking the time to share your experience at the Villa la Valencia Beach Resort & Spa. I am very disappointed to learn of the frustrations you had regarding your stay, as this certainly isn't reflective of the high standards, we hold ourselves to.Please note that I have reviewed the point you have brought to our attention with my team and have taken necessary steps to ensure this issue is addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excelente

JAMES

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 9 ene. 2024
Dear James, thank you for staying at Villa la Valencia Beach Resort & Spa. I hope that the warm memories of this visit encourage you to return to this paradise at your earliest convenience. Best regards,

8/10 Bueno

Devin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was very family friendly. If you want to go to the infinity pool just be sure to reserve a spot by 7am even though they say its not allowed otherwise you wont get spot. ***** be aware that even though this booking says all inclusive it isnt and expedia will provide no support for once you arive. The cost for all inclusive is $1200usd per person and very much worth it. I wouldnt book through this method again due to the confusion.
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 9 ene. 2024
Dear Devin, thank you for sharing your experience at Villa la Valencia Beach Resort & Spa Los Cabos with future travelers. We are committed to offering outstanding service. Please note that I have reviewed the point you have brought to our attention with my team and have taken necessary steps to ensure this issue are addressed. Best Regards,

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay a second time
This was our second time staying at Villa La Valencia, and it was a terrific time once again. We enjoyed the pools and amenities. Food was great. Special thanks to Fernanda and Kelly from Kids Club (our daughter didn't want to leave), Alessandro from Pool bar, and Sotero from the Palmita market for being just the most friendly, helpful and terrific.
Se hospedó 6 noches en diciembre de 2023
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 9 ene. 2024
Dear Guest, thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere. We cannot wait to welcome you back! Warm regards,

10/10 Excelente

Marco

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 26 dic. 2023
Dear Marco, Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa. We are committed to offering outstanding service. Kind Regards,

10/10 Excelente

Balazs

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great getaway
Very clean new resort great rooms gym and amazing breakfast.
Se hospedó 3 noches en diciembre de 2023
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 19 dic. 2023
Dear Balazs, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed the overall atmosphere. We cannot wait to welcome you back! Warm regards,

10/10 Excelente

Daniel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was genuinely nice and helpful with any questions or requests we had. Everyone always greated with a smile. We loved everything about this property!
Se hospedó 7 noches en diciembre de 2023
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 18 dic. 2023
Dear Daniel, Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa. We are committed to offering outstanding service. Kind Regards,

2/10 Terrible

Gregory

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I booked the all inclusive package, yet to get there and be told that they don’t see my booking. After digging around for awhile they found my booking, they then proceeded to tell me they don’t see the all inclusive package on my booking. We argued and I showed them my booking on Expedia and they still didn’t honor what I paid for.
Se hospedó 3 noches en diciembre de 2023
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 12 dic. 2023
Dear Gregory, Thank you for taking the time to share your experience on Expedia. We offer you our apologies for not reaching your expectations, it is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests.Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Best Regards,

10/10 Excelente

Joan M

Se hospedó 7 noches en noviembre de 2023
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 9 dic. 2023
Dear Guest, Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa. We are committed to offering outstanding service. Kind Regards,

10/10 Excelente

Sean

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de AlejandroSantander-General Manager-VillalaValencia el 18 dic. 2023
Dear Sean,Thank you for taking the time to share your review of your recent stay with us.Warm regards,

8/10 Bueno

Annie, Porter Ranch

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is still fairly new so it’s nice and clean, we loved the lazy river but 2 things, not enough lounge chairs by the pool and all the restaurants food was mediocre minus the Italian one the food there was great.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Alejandro Santander-GeneralManager-VillalaValencia el 29 nov. 2023
Dear Annie,Thank you for taking the time to write a review for us as this allows us to improve our service levels.We have taken your comments very seriously and you can be assured that we will take them in consideration.Best regards,