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Opiniones sobre The Jay, Autograph Collection

4 out of 5
The Jay, Autograph Collection
433 Clay St, San Francisco, CA

Opiniones

9,8

Excepcional

Evaluación: 10 - Excelente. 58 de 65 opiniones" "
Evaluación: 8 - Bueno. 4 de 65 opiniones" "
Evaluación: 6 - Aceptable. 2 de 65 opiniones" "
Evaluación: 4 - Mediocre. 1 de 65 opiniones" "
Evaluación: 2 - Terrible. 0 de 65 opiniones" "

10/10

Limpieza

9,4/10

Personal y atención

9,4/10

Servicios

10/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Katharine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The decor and design of this hotel was perfection!
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Ali, los angeles

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel, friendly and helpful staff! Thank you to the staff! Will definitely stay here again when back in SF
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management el 22 abr. 2024
Thank you for sharing your experience with us and your fellow travelers, Ali! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit to San Francisco!

10/10 Excelente

Ira

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great, but they needed a desk in the room.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 22 abr. 2024
Thank you for the great feedback you have provided, Ira. It was a pleasure to host you and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism and will consistently work towards meeting that expectation we proudly set amongst all our guests. Thank you again for your review and we look forward to welcoming you back in the future!

10/10 Excelente

Gertrude

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was beautiful
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 16 abr. 2024
Thank you for taking a moment to provide feedback from your recent stay, Gertrude. We are delighted to hear that you had a wonderful stay with us! We look forward to hosting you again the next time you come back to the area.

4/10 Mediocre

Mali

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 10 abr. 2024
Thank you for taking the time to share your rating with us, Mali. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to San Francisco.

10/10 Excelente

Daisy, Napa

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful property! Clean and modern.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management el 10 abr. 2024
Thank you for taking the time to review our hotel, Daisy. It was a pleasure to welcome you as our guest and we’re elated that you enjoyed your stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!

10/10 Excelente

Jerry Hernandez

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was everything I expected and more. I stayed before and after the renovations and the property differences now, are night and day. Staff was very friendly and helpful. Hotel room was incredible, stayed in the luxury suite and it felt as such. Hotel has it all that you want, aesthetic, class, convenience. You really get the city experience here.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 10 abr. 2024
Thank you for taking a moment to share your experience from your recent stay with us, Jerry. We appreciate your continued loyalty to our property before and after the renovation process and are delighted that staff continuously provides you top-notch customer service! Rest assured we will celebrate with them on your behalf. See you again soon!

6/10 Aceptable

Danielle

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 10 abr. 2024
Thank you for taking the time to rate our property, Danielle. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excelente

Cavan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
11/10 would stay again!
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Management el 3 abr. 2024
Thank you for providing feedback from your recent stay, Cavan. We are pleased to hear that you had a fantastic stay here in San Francisco! See you again soon!

10/10 Excelente

Stephanie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely amazing
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 26 mar. 2024
It was a pleasure to welcome you as our guest, Stephanie, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience! Thank you again for the comments you shared and we look forward to your return.

10/10 Excelente

caleb

Clean modern nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 26 mar. 2024
Thank you for taking the time to review our hotel, Caleb. It was a pleasure to welcome you as our guest and we’re elated that you had a wonderful stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!

10/10 Excelente

Patsy

Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Management el 5 abr. 2024
Thank you so much for the 5 out of 5-star rating, Patsy! We look forward to hosting you again soon!

10/10 Excelente

Edward

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super convenient to the Embarcadero
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 14 mar. 2024
Thank you for providing feedback from your recent stay with us, Edward. We are glad that you found our location convenient to the Embarcadero and that you enjoyed your time here in San Francisco! We look forward to hosting you again soon!

10/10 Excelente

Olga

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great modern place! Thank you for the hospitality x
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 14 mar. 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Olga. It was a pleasure to welcome you as our guest and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel again soon!

8/10 Bueno

Mike

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management el 14 mar. 2024
Thank you for taking the time to share your rating with us, Mike. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excelente

Mitchell

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful rooms - amazing views of the city & bay! Walkable, convenient to Ferry Building, Embarcadero, Fisherman’s Wharf & mass transit. Safe, clean. Rooms were cleaned daily. Staff were very friendly & accommodating. The renovations were beautiful. Some of the Elevators were not working properly. Elevators need music, too quiet & you hear the elevators creaking as they moved. Better toilet paper - It was only 1 ply & not very comfortable. Better toiletries- shampoo & conditioner was lacking as was the soap. The dispensers did not work well either. The entranceway was still a bit confusing, even after the renovation.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management el 14 mar. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Mitchell. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience. Your feedback and constructive criticisms are extremely valuable to us, as they help us identify those things we can provide or improve for our guests. Thank you again for your review and we look forward to having you again the next time you are back in the area!

10/10 Excelente

Suhyun

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 14 mar. 2024
Thank you very much for the 5 out of 5-star rating, Suhyun! We are happy to hear that you had a fantastic stay with us and look forward to hosting you again in the future!

10/10 Excelente

Le-Quyen

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All staff were super nice and very helpful Will love to stay here again next time I am in town.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 14 mar. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Le-Quyen. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to hosting you again the next time your travels bring you back to the area.

10/10 Excelente

MICHAEL

Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 20 mar. 2024
Thank you very much for the 5 out of 5-star rating, Michael! We are so glad that you had a wonderful stay with us! We look forward to having you again the next time your travels bring you back to San Francisco.

10/10 Excelente

Gregory

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Jay is a very nice hotel right in the financial district and a short walk from the reason for my trip. Breakfast was good and everyone I interacted with was friendly and helpful. My stay was everything I was hoping it would be.
Se hospedó 1 noche en febrero de 2024
Respuesta de Amber Lopez el 7 feb. 2024
Dear Mr. Gregory, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 Bueno

Patrick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Valet parking disorganized and very expensive.
Se hospedó 2 noches en enero de 2024
Respuesta de Amber Lopez el 31 ene. 2024
Dear Patrick,On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are very sorry to hear that you didn't have a pleasant experience in our hotel due to your valet experience. Our mission is to provide excellent guest experiences, and we are very sorry to have let you down. We have taken your feedback with the utmost seriousness, and we strive to make improvements. We hope you may provide us with another opportunity in the near future to provide a better guest experience.

10/10 Excelente

Riley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Amber Lopez el 31 ene. 2024
Dear Riley, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

damini

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great experience, hospitality and food all over 5 star.
Se hospedó 1 noche en enero de 2024
Respuesta de Amber Lopez el 29 ene. 2024
Dear Damini, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Jenni

Se hospedó 2 noches en enero de 2024
Respuesta de The Jay Hotel el 21 ene. 2024
Dear Ms. Jenni, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Christine

Se hospedó 1 noche en enero de 2024
Respuesta de The Jay Hotel el 17 ene. 2024
Dear Ms. Christine, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 Bueno

Gudrun

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely hotel. Rooms were new and clean. The equipment in the hotel gym was far above average. The only disappointment was the hotel breakfast - the eggs were swimming in a puddle of grease and nothing was flavorful. Still, I give this 4 stars because the rooms and interior were great.
Se hospedó 1 noche en enero de 2024
Respuesta de Britt Johnson el 14 ene. 2024
Dear Gudrun,On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are pleased to hear you that were satisfied with our newly renovated accommodations and the service that you received from our staff. We are so glad that you enjoyed your stay with us and hope to see you again soon!Best Regards,The Jay Hotel

10/10 Excelente

Feyza

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfekt!
Schönstes Hotel in dem wir je geblieben sind. Die Mitarbeiter sind super freundlich, die Zimmer waren sehr sauber. Alles war perfekt es gibt nichts zu bemängeln.
Se hospedó 2 noches en enero de 2024
Respuesta de The Jay Hotel el 10 ene. 2024
Dear Ms. Feyza, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Karmyna

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property.
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Jay Hotel el 10 ene. 2024
Dear Ms. Karmyna, thank you for your 5 out of5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Jay Hotel el 10 ene. 2024
Greetings, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Diana

Se hospedó 1 noche en diciembre de 2023
Respuesta de The Jay Hotel el 8 ene. 2024
Dear Ms. Diana, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Shante

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Jay Hotel el 8 ene. 2024
Dear Ms. Shante, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

rosanna, San Leandro

Se hospedó 2 noches en diciembre de 2023
Respuesta de The Jay Hotel el 8 ene. 2024
Dear Ms. Rosanna, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023
Respuesta de The Jay Hotel el 8 ene. 2024
Thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Alexander J.

Se hospedó 1 noche en diciembre de 2023
Respuesta de The Jay Hotel el 8 ene. 2024
Dear Mr. Alexander, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Emanuel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Jay Hotel el 24 dic. 2023
Dear Mr. Emanuel, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Gwen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Jay Hotel el 23 dic. 2023
Dear Ms. Gwen, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Donald

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I loved this property. It is beautiful. The surrounding areas are great. The dining room service was very slow and that is my only complaint.
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Jay Autograph Collection el 22 dic. 2023
Dear Mr. Donald, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Jay Autograph Collection el 22 dic. 2023
Dear Ms. Karen, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Emily, Kensington

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was very recently renovated. Everything was new, modern and very clean. Service was excellent and friendly. Room was large, bed was comfortable and view was terrific.
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Jay Autograph Collection el 22 dic. 2023
Dear Ms. Emily, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

patrick

Se hospedó 1 noche en diciembre de 2023
Respuesta de The Jay Hotel el 8 ene. 2024
Dear Mr. Patrick, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Nil

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Jay Autograph Collection el 22 dic. 2023
Dear Nil, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Jay Autograph Collection el 22 dic. 2023
Dear Mr. Paul, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Perry

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
front desk should keep some cash
Awkward that the front desk does not have any cash - I wanted to break a $50 bill for tips to housekeepers but was unable to do so
Se hospedó 3 noches en diciembre de 2023
Respuesta de The Jay Autograph Collection el 22 dic. 2023
Dear Mr. Perry, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future, we apologize we recently converted to a cashless property.

10/10 Excelente

Sauline

Respuesta de Amber Lopez el 7 feb. 2024
Dear Sauline, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management el 13 dic. 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excelente

michael

Se hospedó 1 noche en diciembre de 2023
Respuesta de The Jay Hotel el 6 dic. 2023
Dear Michael, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excelente

Kathya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de The Jay Hotel el 6 dic. 2023
Dear Kathya, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!