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Opiniones sobre Lusia's Lagoon Chalets

3 out of 5
Lusia's Lagoon Chalets
South Coast Road, Salelologa

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 41 de 142 opiniones" "
Evaluación: 8 - Bueno. 47 de 142 opiniones" "
Evaluación: 6 - Aceptable. 30 de 142 opiniones" "
Evaluación: 4 - Mediocre. 17 de 142 opiniones" "
Evaluación: 2 - Terrible. 7 de 142 opiniones" "

7,4/10

Limpieza

8,0/10

Personal y atención

5,8/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

Opiniones

8/10 Bueno

Michaela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2020
Respuesta de Kiri/Lusia's Lagoon el 3 mar. 2020
Hi Michaela, We're happy to hear you enjoyed your stay here at Lusia's Lagoon. We'd be happy to welcome you back on your next trip to Samoa!

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great honey moon stayig, treated like very specusl guests
Se hospedó 3 noches en enero de 2020
Respuesta de Kiri/Lusia's Lagoon el 3 mar. 2020
Thanks for your review! We're glad to hear you enjoyed your stay with us. Congratulations on your recent wedding!

2/10 Terrible

Wendy, Sunshine Coast Australia

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
This property was not maintained well and is in disrepair. Whilst staff were friendly they appear to be left to their own devices with the owner absent. The electricity went off in our room for no good reason other than failure by staff to ensure supply was paid for. There was no-one onsite to rectify the issue so we suffered through a night without air-conditioning or lights in 30 degrees heat. A request for some kind of remittance has been ignored. DO NOT STAY AT THIS PROPERTY.
Se hospedó 4 noches en diciembre de 2019
Respuesta de Kiri/Lusia's Lagoon el 3 mar. 2020
Hi Wendy, We're disappointed to hear that your stay at our accommodation was less favorable than anticipated. You are correct that our owner maintains a residence in New Zealand with her family in addition to this one in Samoa, and for this reason she is sometimes away. We do try our best to ensure our staff is well prepared and responsive. We would welcome any additional feedback you would like to submit directly to help us ensure more favorable circumstances for future guests.

8/10 Bueno

Susan

Viajó en grupo
Le gustó: Comodidad de la habitación
Not happy.
Not as the photos portray. Lagoon chalets are very old and in need of renovation. Apartment block not up to advertised standard. Lagoon not readily accessable for swimming. No kitchens in rooms. No daily housekeeping. Meals were cokd and dry. Overall would not recommend.
Se hospedó 3 noches en noviembre de 2019
Respuesta de Lusia and Team el 3 ene. 2020
Hi Susan, First thank you so much for posting this review, it shall assist my staff in trying to maintain their abilities, strive to do better and be ready for your next visit. Our apologies for your disappointment last year! And we would like to take this opportunity to wish you our very best, from all of us here at our beautiful clean and very pristine environment for you and your family in 2020. And we look forward to seeing again sometime in the future. GB! From Lusia and Team!

6/10 Aceptable

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Personal y atención
The service was really slow. The person taking the orders behind the bar/restaurant was busy on her phone. Daily cleaninf is non existent you have to ask for a clean and will cost you extra. Very basic
Se hospedó 6 noches en noviembre de 2019
Respuesta de Lusia el 18 nov. 2019
Talofa Anonymous, I take this opportunity to thank you for posting a review. I know that you have not specifically applied an ID of yourself to your review, for whatever reason, I shall address this with all of our family of ladies with families who come to work each day to prepare your rooms so that you can be comfy during your stay. And so, if we have not served you as well this past trip, let us welcome you back next time, perhaps together we can come to an understanding between people who live their everyday lives honestly and diligently. Again, thank you for taking time to notice us, and I wish you the best of everything as you proceed with your travels. From all of us here at Lusia's, Merry Xmas and may you and your loved ones have a most Prosperous 2020,

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en septiembre de 2019
Respuesta de Lusia el 18 nov. 2019
Talofa lava, I am not sure why I am reading this, as there has been no reason for the 3 out of 5. Anyway, just in case you did visit and stayed at Lusia's, I would like to thank you kindly for spending time and to enjoy our environment. God Bless and I wish you a lovely Xmas and a wonderful 2020.

8/10 Bueno

Cliente verificado

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
For what you pay this property is bare bones. Cold showers and uncomfortable beds.
Se hospedó 2 noches en septiembre de 2019
Respuesta de Lusia el 18 nov. 2019
Talofa lava Anonymours from Orbitz. How are you today? I wish to respond to your review by first of all, thanking you very mush for staying at Lusia's. I am sure my staff enjoyed having you stay with us. It is a pity you didn't upgrade into one of our Lagoon View Rooms Rooms. You would have enjoyed by what it sounds like, that you love to shower with hot water, also you would have enjoyed cooler air condition as well if that is your preference. Perhaps next time do email Expedia most helpful staff to make sure what exactly you are paying for when you book a room. As for an uncomfortable bed, we have replaced a mattress that our housekeeper reported that needed replacing. Appreciate your review then Anonymous, this has surely assisted our housekeepers improve their performance. All the best as you continue your travels, if not this year, then perhaps in future. Merry Xmas and enjoy the new 2020.

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Disappointing value for the money
We chose to stay in Lusia's because of the convenient location just next to the ferry. The infrastructure is old and generally in bad condition. The staff is not helpful at all, e.g. it was the only situation in Samoa, that I was asked to pay extra for very basic services like calling a taxi or contacting a rental company. The included breakfast was very basic and not tasty at all, we heard from other guests that other food is overpriced and not good, so we decided to eat somewhere else. To sum up, I won't stay in Lusia's Chalets again. If I were in Savaii again, I would probably take a taxi and stay in Fales further from the ferry from the very beginning.
Se hospedó 1 noche en septiembre de 2019

4/10 Mediocre

Cliente verificado

No le gustó: Personal y atención, servicios
Had to pay an extra charge when we arrived for our chalet. I was very annoyed and the chalet didnt have very basic amenities like a jug
Se hospedó 1 noche en agosto de 2019

6/10 Aceptable

Julie, Japan

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The water wasn't working well in the bathrooms and I thought I booked for a room in the two-storey building but sadly my brother told me they got a different room in the garden area.
Se hospedó 1 noche en agosto de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
fantastic chalet on the water, privacy solitude beautiful cove for swimming. Resturant and staff lovely but the menu needs upscaling and cold be amazing with all the natural ingredients available to them. Lucia a lovely lady with a great heart
Se hospedó 4 noches en julio de 2019

4/10 Mediocre

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Thought the property was run-down and expensive for what we paid for. Friendly helpful staff and the deck area around the lagoon was nice.
Se hospedó 2 noches en julio de 2019

10/10 Excelente

E M

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en julio de 2019

8/10 Bueno

Cliente verificado

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Place was fine.peace and qyiet. There was nom no TV in our room
Se hospedó 2 noches en julio de 2019

4/10 Mediocre

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were quite unfriendly upon arrival and throughout our stay. They seemed very insincere. The facilities were run down and inconsistent with availability. The canoe we used had a decent leak and took on an alarming amount of water. We provided this feedback to the staff, they couldn’t have cared less. The meals were very expensive and poor quality. The mosquito net was had many large holes. The jetty was great for jumping off and swimming around. Had a lovely view and was a quirky place.
Se hospedó 1 noche en mayo de 2019

4/10 Mediocre

Andreas

No le gustó: Personal y atención
Se hospedó 1 noche en abril de 2019
Respuesta de Lesa el 19 abr. 2019
Hi Andreas We appreciate you choose to stay with us last week but sad to see your review says poor. We apologize for that. We just want to know more about your review what we done wrong it might help us to improve in the future.

4/10 Mediocre

Andreas

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 2 noches en abril de 2019

4/10 Mediocre

Cliente verificado

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
No toilet close to room, no towells, no shower workings good, many insect, good locations
Se hospedó 1 noche en marzo de 2019

2/10 Terrible

Lina

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
There was mold everywhere. Growing on the walls, lamp shades and even mirrors which has caused ill breathing/coughing for both me and my 5 year old daughter. The mold is being painted over with white paint which is disgusting. Also, every time we have returned to the hotel room, there was a huge cockroach or lizard waiting for us in the bathroom. The last night I woke up at 3am to find an earwig on my daughters pillow about to be on her face. Other than the hotel room, the view coming outside was always a way to look at the beauty outside of sleeping inside the room.
Se hospedó 6 noches en marzo de 2019

4/10 Mediocre

Lina

Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Mold painted over everywhere making us very ill with breathing it in. Huuuge cockroach or lizard waiting for us in the bathroom every night.
Se hospedó 6 noches en marzo de 2019

2/10 Terrible

Cliente verificado

Se hospedó 6 noches en marzo de 2019

4/10 Mediocre

Kiaa, Utah

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The lagoon was beautiful! The room would’ve been charming, except they did a lot to hide the underlying issues that were evident. There was black mold everywhere and it caused those of us staying to have allergic reactions. They had painted over the lamp shaped to try to hide the mold on them but once you turned on the light you could see the mold plainly through the paint. There was also mold coming through the walls and by the air conditioning. We could’ve stayed another night but left due to the conditions to stay with family on the island and al of our allergies cleared up once we weren’t in the room anymore.
Se hospedó 5 noches en marzo de 2019

4/10 Mediocre

Cliente verificado

Viajó con su pareja
No le gustó: Personal y atención
We booked a room online that they are no longer using. We would never have booked there had we known, it would've been nice to be notified before hand. Also they still have this room advertised?!
Se hospedó 2 noches en marzo de 2019

8/10 Bueno

Sianiu

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
very comfort and kind hostess. The only thing concerned about is the walk rail right outside the cottage, it was slippery and husband slipped on it and hurt his angle. It needs repair on the walkway rail with some rubber mats to make it safe for patrons especially when it rains. Other than that it was nice.
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2019

2/10 Terrible

Vanida

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It couldn’t be worser. No ventilator. Dirty beth. No breakfast at 7.30. Dust from above.
Se hospedó 1 noche en diciembre de 2018

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en diciembre de 2018

2/10 Terrible

R, london, UK

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Don’t do it.
The staff were nice. But the accommodation... horrendous. Nothing like the pictures, we were in a shed on stilts, no windows so when it was windy and raining at night we didn’t sleep because of the tarp they used to cover the window smacking on the tin can frame of the “chalet”. The bed was the most uncomfortable thing I have ever slept on! I think the reviews and the overall rating this has is false. They must have friends and family rating it.
Se hospedó 3 noches en octubre de 2018

2/10 Terrible

Johan

Terrible. Traveler be aware.
Absolutely horrendous, we checked in and quickly realized that this hotel has done a good job manipulating how it looks in terms of the photos they have. The property was full of trash, the wood on our veranda/balcony deck was in such bad condition that a piece broke as we stepped on it. We walked around the property a bit more and decided that we couldn't stay. We tried to talk to Hotels.com about a refund but to no avail. We booked another hotel and still had to pay for this one. Just terrible.
Se hospedó 3 noches en agosto de 2018

8/10 Bueno

Alex, NZ

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Picturesque fale overlooking lagoon
Beautiful setting, lovely people, good food. Mosquito galore so bug repellent is a must.
Se hospedó 2 noches en agosto de 2018

6/10 Aceptable

Richatd, New Zealand

Le gustó: Limpieza, personal y atención
Located close to ferry on Savaii
The buildings we were in did not resemble those in the photo at all. We booked a more expensive room by the water but got a ground level room in a concrete block set back. Disappointing. The good points were hot water for showers and friendly staff.
Se hospedó 1 noche en julio de 2018

4/10 Mediocre

Cory, Dunedin, NZ

No le gustó: Limpieza, comodidad de la habitación
Cool experience, but big insect problem
Lusias Lagoon Chalets offers a cool lagoon/jungle accomodation experience. We stayed in the lagoon chalets, which are very basic, but do offer a cool over the water experience. The upsides were the lagoon for swimming, snorkelling and kayaking, good, affordable food and a nice view in our chalet. The downside was the room and comfort. I had no problem with the room being basic (light, one power socket), but i feel a little more could be invested to get the room up to scratch, such as a broom to sweep out sand from the path, new mosqito nets to replace the holes in ours, and insect screens on windows (the windows had chicken wire and large gaps). Another suggestion would be a plug in repellent for insects. Our stay was very uncomfortable. The room was very warm without any fan or air-conditioning. The mosquito nets had many holes, which we tried patching with bandaids. Over our two night stay, i received over 70 insect bites on one arm alone, and more elsewhere on my body. This was with us covering ourselves with insect repellent before bed and having a citronella coil burning in the corner of our room. Shared bathrooms had faulty doors and could be seen from the restaurant. Id recommend staying here for the experience, but opt for the more comfortable options with insect screens and air-conditioning. Dont go for the lagoon chalets if you have a problem with insects or warm sleeping.
Se hospedó 2 noches en mayo de 2018

8/10 Bueno

Renee, Brisbane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely and quiet place near the Lagoon.
Was very pleasantly surprised with the accomodation we stayed in at Lusia's, passed expectations. Staff were very welcoming and accomodating. Kids thoroughly enjoyed the swimming & kayaking facilities. Would highly recommend to families looking for a quiet but fun filled place to stay. The only negative I would say is probably prices of meals versus quality. Very nice but would cost alot for family of 4 to eat there everyday. Although shops are within walking distance, it can be very long in the heat so perhaps stock up on some items before arriving. Other then that, we had a lovely time & highly recommend to travellers looking for a quiet & relaxing place to stay
Se hospedó 1 noche en diciembre de 2017

2/10 Terrible

S, perth

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Not worth the money
The room we received was not the room we had booked and paid for. None of the “chalets” looked like the pictures advertised and the rooms were extremely basic. Our bathroom had an amount of mould on the tiles in the shower and on the walls and there was also a clump of someone’s hair on the soap holder making it obvious it was not cleaned at all.
Se hospedó 4 noches en noviembre de 2017

4/10 Mediocre

Julie, Sydney

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great potential disappointing management
The hotel is located on a beautiful blue lagoon that faces the sunrise..this was the only positive aspect of our stay plus the fast check-in But for the rest very disappointed The staff seemed annoyed by any request and rude. They played loud music early in the morning and throughout the day. Plus watched movie on the public screen while guests were having dinner. The dirtiness of the property is beyond imagination, plastic bottles and bags on the shore and on the ground (the staff instead of playing video games on their phone should clean around). the bathroom has never been cleaned in two days. The bed was small and the mosquito net even smaller (it was supposed to fit one single bed not a twin one) Plus it is a pretty expensive place compared to the other properties in samoa and in the area. Surely value for money less than zero
Se hospedó 2 noches en septiembre de 2017

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Gateway to Savai'i
Very friendly and helpful people.......beautiful setting.......a short distance from the ferry wharf and the market
Se hospedó 3 noches en agosto de 2017

6/10 Aceptable

Philip, Potsdam

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Family room is big, but has traffic noise
We were very pleased with the very spacious family room with air condition and tiled floor. But disappointed to find out that the building is just next to the main road. People who treasure quiet nights should book one of the chalets on the lagoon- Camille looked like the top option to me from the outside. We were happy to be allowed to cook our own dinners in the restaurant kitchen- that was much appreciated. The staff were all very joyful and fun to be with. I was disappointed, though, when I left my swimming trunks behind after going for a swim just before leaving, and was told on the phone later that day, that it was nowhere to be found.
Se hospedó 3 noches en agosto de 2017

6/10 Aceptable

Lesley

Le gustó: Limpieza, comodidad de la habitación
Good for one night if you eat dinner somewhere els
Dinner portions too small for my son. Massage is in great location but amerturish and expensive. Music from dinning room starts around 6.30am, not good if you want to sleepp in
Se hospedó 3 noches en julio de 2017

6/10 Aceptable

Cliente verificado

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, comodidad de la habitación
Very beautiful but basic!
It is in a beautiful location we stayed in a fale and had an incredible view of the lagoon. But the bathroom is shared and it has no light so you need a torch and no hot water. The staff ate very friendly and are willing to help you out. The free breakfast is a bit of a joke very basic and very few options if you want anything of substance you'll have to pay extra. But had a lovely stay and would recommend it to anyone for one or two night much longer is a bit much we had 5 nights booked but left on the 4th as we needed a not shower the the mosquitoes were getting to us so make sure you take lots of mosquito repellent

6/10 Aceptable

Caro, New Zealand

Le gustó: Personal y atención
No le gustó: Comodidad de la habitación
Good location near ferry
The room we booked had been given to someone else! However the staff did bend over backwards to make up for it. The compromise was a larger room in a quiet section of the complex, but no running water so we had to shower in a room several minutes walk away. The breakfast pancakes were made specially for us and were fantastic :)

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Great food and hospitality at gateway to Savaii
Extremely kind staff lead by Henry. The dinners are fantastic and fairly priced. Cold beer. Bungalows are rustic but stay cool at night; location in forest and on piers over the water evokes tropical paradise feel. Close to islands main market and also ferry landing. Not a beach destination but Savaii isn't a place to be visited for such. A great value.

10/10 Excelente

Dael, Australia

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lusia's chalets - rainforest by the sea
I love Lusia’s vision for saving and sharing this beautiful patch of rainforest. Stay here for the sheer pleasure of being able to plunge into the green lagoon from your chalet or the communal decks – great swimming! The chalets are simple but comfortable. We stayed in the ensuite chalet built over the water and it’s worth booking one for the view, the calmness, the sound of lapping waves, feeding the fish and being surrounded by luxuriant rainforest foliage. The staff are attentive and lovely, thanks team, especially Henry and Turio. The menu is good, particularly the sashimi, poke, fresh fish and lobster and tropical drinks. Check out the pictures on the website and note, your rooms will be cleaned on request.
Respuesta de Smile el 15 feb. 2017
Talofa and Hello Dael, Ahhhh! Thanks for great feed back. We do strive to take care of what Samoa has so that wonderful Guests like you and Rick can keep coming back to enjoy! And will always remember your gentle encouraging smiles. Fa'afetai lava! from Lusia and Team

8/10 Bueno

Rose, Auckland, New Zealand

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Relaxing and friendly staff
We spent 9 days at Lusia's, very relaxing, water is beautiful and the staff were amazing! If we ever needed anything the staff were always willing to help. Located close to the wharf and also to the Salelologa market.

8/10 Bueno

Maury, New Zealand

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Western World Travelers give Heed
My rating for Lusia's is based on a 6 night stay Oct. 2016, so we are pretty familiar with conditions, and this is current. Our stay was part of an air/hotel package, so I don't know exactly what we paid, but I think it was pretty modest, compared. First, a vacation to Savaii can't be about "luxury resorting" by Western standards. No resort on the island is going to be "perfect" for those seeking 5 star living. Savaii is about getting to know more about real Samoa, and a lot of natural beauty. First let me state that my "not perfect" rating is made up for by a very friendly and accommodating staff. From the lower staff up to Lucia, all are genuinely likable and friendly, and will go to lengths to help you. Some speak English well, and some partly, but you can get things sorted. Restaurant: We ate at a few different resorts on Savaii, and this one is pretty good, but plan to spend 20-30 minutes waiting for the "mains", which is typical even at the best resorts on most pacific islands (been to a few). A 'fresh coconut' (cooled) was very popular with our family, and was just $4 tala. Their "fish and chips" is grilled (fish), and fabulous! Chips are some of the best I've had. Breakfast was included, and had several choices, plus hot drink & fruit plate. The lagoon is idyllic, and meets expectations of warm, calm, great for snorkelling - but bring "reef shoes" if your feet are soft! Water colors are amazing. Savaii air temp/humidity is tropical, so be prepared for it!
Lucia's Lagoon
Sunset at Lucia's
Lagoon at Dawn

10/10 Excelente

Gordon, Waiheke Is

Le gustó: Personal y atención, comodidad de la habitación
We had a really great stay here
We had a seriously relaxing time, the occupancy rate was not high which further suited us. I would highly recommend this place. Before booking I recommend that you print of what you are going to book as well as the receipt for the booking to avoid hassles at check in time.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quant
Cute place, very close to the pier, free kayaks, but no beach, not much to do. Our room was clean, nice bathroom, and over the water which was cool but the water was loud and made it hard to sleep. I had tuna poke, which clearly had been frozen and was not completely thawed. Our favorite thing about the place was the baby bananas that you could pick whenever you wanted. They seemed annoyed that we didn't eat all our meals at the hotel and when we left and came back they asked us where we were going and where we had been, in a weird parental way

6/10 Aceptable

Rosie, NZ

No le gustó: Personal y atención
Disappointed
we arrived at the resort probably about 2:20 pm. Try to look to see where the reception is and not one staff greeted us. I walked in and saw a staff member behind the desk and said we are here to check in and I can hear them whispering something about they booked with expedia. One of the staff took the others to show them our room and I stayed on to do the paperwork. when finished they said you are at the end room. I walked out and I didn't see the end room she was talking about, so I came back and ask if she can show me. The girl too me to the room half way up the stairs and said to the guy that was up the top of the stairs to show me to the room because shes too tired to walk up the stairs. got to the room and there was four beds, double mattress on the floor and 3 single beds. so I said to the staff member that was there that I actually requested 5 single beds on my booking, so they got another single bed from the room next door. Staff member Nati took us on a little tour around the resort. He was the best, showing us around and he was the waiter at the restaurant. I wish all the staff were like Nati he was the real deal, very professional, helpful, happy, his customer service was excellent. He made our stay worth well and made us forget about the disappointment we had before. Thank you Nati keep up the awesome service.

6/10 Aceptable

Cliente verificado

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza

6/10 Aceptable

Cliente verificado

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A little run down. Nice friendly staff but unfortunately poor house keeping service

8/10 Bueno

Helen, NZ

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Unique hotel
Basic accommodation except for Honeymoon suite which we had - amazing room in bush spacious with loads windows.. Staff helpful. Raining when we were there so restaurant area a bit dark and we didn't swim o kayak.