Dear Frederic, thanks! We appreciate your kind review. If you ever come back to Rotterdam, you know where to find us. Kind regards, Anna

Dear Kristof, thanks for sharing your review! I am happy to hear you have enjoyed your stay with us. Did you get a chance to explore Rotterdam? If you ever come back to the Netherlands, feel free to stop by. Kind regards, Anna

Dear Isaac, thank you for sharing your kind review! It's so great to read you have enjoyed your stay with us. I will pass on the compliments, thanks! Will we ever see you again, maybe in one of our other hostels? Kind regards, Anna

Dear Chih-Yu, first of all, thank you for sharing your experience. I understand your stay was not as you had expected, and I am sorry to hear about this. We will look into the maintenance issues in the room right away. Next time, feel free to stop by the reception at any time so we can find a solution during your stay. I hope the inconveniences did not ruin the holiday-feeling. Once again our apologies, and if you think of anything else, feel free to let us know directly! Kind regards, Team Stayokay

Beste Willy, bedankt voor uw mooie review! Wat fijn om te horen dat uw verblijf naar wens is geweest. Heeft u de kans gehad om Rotterdam te ontdekken? We zien u graag een keer terug! Met vriendelijke groet, team Stayokay

Dear Antoine, First of all we would like to thank you for sharing about your experience. I am sorry to hear that your visit was a dissapointment. I would like to explain that we are a hostel and not a hotel. To keep the prices low we ask our guests to make their own beds and bring their own towels. Most of our rooms can be used as dorms and are designed for travellers. For families that are looking for a hotel experience we offer family rooms and comfort rooms. We hope that you had a great time in Rotterdam. Feel free to contact us directly if you have anything else on your mind. Kind regards, Maud

Dear Adrian,Thank you very much for choosing our hostel and writing this review. I am glad that my collegues where able to help you with the bike storage.We would love to welcome you again if you ever visit Rotterdam again in the future!Kind regards

Dear Wouter,Thank you for your kind review. We are happy to hear you've enjoyed the location and local hotspots! If you ever come back to Rotterdam, you know where to find us. Kind regards, Team Stayokay

Dear Jian Wen,We are sorry to hear that you had a bad experience. Unfortunately, towels are not included with a stay at the hostel. I am sorry to hear that you did not get the money for the hairdryer refunded. We did ask you for a 10 euro deposit for the hairdryer. If you handed in the hairdryer on your checkout you should have received the refund.Kind regards,Team Stayokay

Dear Tracy, Thank you for your great review! We hope to see you again soon! With kind regards, Team Stayokay

Thank you for your review! It is good to hear that you had a nice stay. Hope we see you again soon!

Dear Judy, Thank you for your great review! We hope to see you again soon! With kind regards, Team Stayokay

Thank you for taking the time to review our hostel. We are happy to hear that our location supported you in passing some beautiful days in Rotterdam and that you enjoyed our rental bikes. We appreciate your positive comment on our breakfast and we are always happy to welcome you again when visiting Rotterdam!

Hello, Sorry to hear u didn't have a good stay, to bad you didn't come to us during your stay so we could help you, and give the right service. Kind regards, Stayokay.