6/10 Aceptable
Mai-Ling
28 sept. 2025
Convenient location. Small kitchenette with fridge, kettle, toaster, pot,pan,utensils etc.. 👍 No complimentary small ctn of milk to go with the drink satchets though 🙄
TV but no free channels or sky 👎
Upon entry the room was tidy but once ur sitting down and looking around.... Kitchette drawers and cupboards, greasy prints everywhere 🫣
Shower was terrible. No extractor fan. Weak water pressure and the lake of water that ends up outside the shower when ur done. New shower heads and longer length glass would be good.
Also advertising spa pools (what sold them for me!!)and not 1 onsite just a cold, needed a good vacuum, pool.
On arrival we were asked, because we paid upfront online, that a $100 bond is required which we'd get back upon check out. Never experienced that before and what is the point for 1 night? Went to check out around 8.20ish.. Still closed, no staff anywhere. Rang the emergency # numerous times only to ring once then be rejected. Terrible service. Staff member finally shows up
but can't process my refund. We go away and return a few hours later. Staff member had processed the refund.
Over all experience with the Imperial Hotel, Rotorua ⭐️⭐️⭐️
Mai-Ling
Se hospedó 1 noche en septiembre de 2025